I changed my Windows platform to the MAC OS for Web Premium CS5.5. I have a new number series, but no way to download CS5 on my Mac. Phone support will not help and said I have to go back on the forums.

Similar Questions

• I received my Adobe CS6 approval.  When I type the serial number, it will not check and said support contact adobe.

  I received a notice of saying Adobe

  "Congratulations, your eligibility verification request has been approved."

  I had trouble downloading the files yesterday on Christmas day.

  and I tried several times.  I didn't know they were in folders within my download

  folder.  I kept thinking that they were not downloading, so I downloaded the 4 or 5 times.

  I finally got the redemption code, then the number series but

  now it says to contact the customer service.

  What I am doing wrong?

  No one has contacted me back again.

  Thank you

  r.

  At this point, it will be best to contact the Support from Adobe http://helpx.adobe.com/contact.html

  Concerning

  Baudier

• Change my Windows platform to the mac

  Hello I have CS6 on Windows but have just myself treated to an iMac and would like to change my platform, I looked on the help of Adobe and they say that it is posible but. Need to contact Adobe and it will do the necessary. When I followed the link, it of say that Photoshop is not coverled through telephone support, can someone point me in the right direction to get to this sorting?

  Thanks Andrew

  You can indeed make a swap of platform for CS6. Details on how to proceed are in this help document: a product of Adobe for another language or version of Exchange platform.

  I note, by clicking the link "contact us" in this document that the telephone support option seems to be disabled. Traditionally, a hotline was available for account related issues, even for older software like CS6. By clicking around, it seems that the telephone link is cut across the Board, so maybe there's a problem? In any case, you should be able to work through the Exchange against a representative of the conversation. If you prefer to talk to someone on the phone, you can try the CS6 sales number, which is located on this page. Creative Cloud now includes Creative Suite Master Collection and features of Design Premium.

  Let us know how it goes!

• Double charged for the service and support will not help!  Can you?

  Anyone know the secret to get a real person on the phone at Adobe?  These cat overseas representatives are not cut it!  I have a detailed transcript of a chat where the rep has no idea and can't even articulate their responses well enough to be called support. My problem is simple:

  Last month, Adobe somehow has not received my automatic membership via PayPal payment, even if the PayPal transaction has been completed, and the funds have been removed and delivered (I have documentation that Adobe don't want to watch).

  I used the support available to me - a poor attempt at a service of cat - nothing works.  The representative was informed of the situation and proceeded to charge me for the service once again, even though I told them I had already been charged, and it was a mistake on their part.  Now I have an another $49.99 charge on my account.  So that re - activate my subscription, it wasn't what I asked.  When I contacted PayPal about this, their response was to cancel my subscription, completely, but still no refund my second count (they also have a system of foreign aid, under normal)...  Now, I'm in the 'warning' of 30 days period before my service is completely turned off and not sure if I want to trust Adobe to my money, once again.  I contacted my bank - that should be a last resort, but I guess that is where I am, now.  They are willing to work with me, because I can pick up the phone and explain the situation to them.  Why I can't do this with Adobe?

  My last option is to take advantage of free legal assistance for my company and sue Adobe for $49.99, which seems silly, until you realize that it's free, and Disney has AMAZING lawyers at our disposal.  Is this really necessary?  Why am I put through so much aggravation due to the error of Adobe?  If I return, I would expect compensation for my trouble.  At least a few months of free service for the overload and my months of unrest.  Otherwise, affinity looking really tempting...

  Hello

  Please see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• Impossible to download recovery Image Windows - Technical Support will not help

  Hi all

  All I'm doing is to download the recovery Image for my XPS8700 Windows from the support.dell.com site. I select the image, enter my serial number and the verification code and the following error: "stock recovery image. The recovery image download could not be generated due to missing information. Please contact the technical support for assistance. »

  I contacted technical support so did what the error message said. However, as my system is more under warranty, they refused to help me. Apparently, it's okay that I'm not asking for help with the system, just to help get the file from their broken site as indicated by the message error-_ -.

  Anyone know how to recover the file by other means?

  No need to bother with the .iso Windows 8.1 from Dell. Download the file .iso Windows Microsoft RS1 10 image instead. It will automatically collect your keys to your UEFI BIOS OEM and it input during the installation. See here for more details:

  http://dellwindowsreinstallationguide.com/download-Windows-10-OEM-and-retail-ISO/

• PSE8 trial version fails and technical support will not help

  I've never used any product before adobe photo and I was instructed to download items, install a defined action of a favorite blog I always dreamed and use it on some of my photos.  I followed the instructions on the blog without any problem and installed 1 set of actions.  When I checked that everything was working well, I went to install a second set the same way and it went downhill from there.

  The program hangs before loading completely.  I tried other suggestions to fix this problem and nothing has worked so far.  I have rebooted the computer several times, rebooted elements and quit all other programs doing so, removed the actions that I have added and deleted the mediadatabase.  Am now at my wits end.

  I thought that I would just call adobe because they must be motivated to sell their product and that might make them interested to help me fix.  Well, that's a joke.  In a Word, he told me that I had to have a degree in technical support talk to me, which means I have to go and buy.  I'm not going to invest in something nbss ' work.  He has basically told me to come here and he was certain I could get help.  I hope that it is on this account.

  My computer is brand new.  Just bought last weekend so we must avoid any system problems.  I have Win7 64 bit.

  I suppose that if I uninstall this trial version I can NOT reinstall.

  Thanks in advance for any help you provide.

  Please give a try to the link below and see if that helps:

  http://kb2.Adobe.com/CPS/408/kb408850.html

  Kind regards

  Ankush

• Brother MFC-7420. Usually, it works on Windows 7, it will not print and I have to unload the coil and switch off the printer before Relighting.

  I use a Brother MFC-7420. Usually, it works under Windows 7, but from time to time (maybe 1 in 20 times) he will not print and I have to unload the coil and switch off the printer before Relighting. It is not always the case, but it is enough times to be a nuisance.

  Ideas, people?

  Hello

  This problem occurs when you make changes to the computer?

  Method 1: Diagnose and automatically fix problems printing and printer

  http://support.Microsoft.com/mats/printing_problems/

  Method 2: Refer to this link: I can not print from my computer via the USB port.

   
  http://welcome.solutions.brother.com/BSC/public/us/us/en/FAQ/FAQ/000000/002700/000006/faq002706_000.html?reg=us&lang=en&c=us&prod=mfc7420_all&page=FaqEndPage
   

  If you have problems, I haveinstall updated printer drivers, see this link:
  http://www.brother-USA.com/downloads/default.aspx?PgId=5&R3ModelID=MFC7420

  Refer to this: update the drivers for hardware that does not work properly.

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  See also: printer in Windows problems
  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  I hope this helps!

• I have LR 6 (upgrade LR 5and4) installed on Windows PC and switch to Mac. It will not install on Mac since the earlier version is installed. Is there a solution?

  I have LR 6 (upgrade LR 5and4) installed on Windows PC and switch to Mac. It will not install on Mac since the earlier version is installed. Is there a solution?

  Update should allow you to enter the serial number of the previous version during the installation

  If this does not work, you must communicate directly with Adobe

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• MP3 player is not recognized by the computer, the unit will not charge and transfer of content said to connect the unit.

  Original tile: Mp3 player will not charge

  All of a sudden when I plug my MP3 into the usb port, the computer does not recognize the device.  It will not load and transfer of content said to connect the unit and it is already plugged.  The player will load on another computer.  The mouse that is connected works very well. Help!

  Hi LaurajmWR,

  Good to know that you are able to resolve the issue and thank you for sharing the information.

• I allowed to CS2, I contact Adobe support for new link and new key for the new facility for the computer updated. In the installation, I have inserted the key from ADobe that I got Adobe support, but when I open programms CS2 it will not work and gives me

  I allowed to CS2, I contact Adobe support for new link and new key for the new facility for the computer updated. In the installation, I have inserted the key from ADobe that I got Adobe support, but when I opened any CS2 program it will not work and gives me the invalid key error. What should do?

  CS2: Error: unavailable activation server | CS2, Acrobat 7, hearing 3 -.

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm

  https://helpx.Adobe.com/Creative-Suite/KB/CS2-product-downloads.html

• get a new computer.  I need to reinstall my creative suite adobe 6 web design and premium.  My drive is not helping and is nor the web site.  Please, please help.

  get a new computer.  I need to reinstall my creative suite adobe 6 web design and premium.  My drive is not helping and is nor the web site.  Please, please help.

  P.S. If you don't like our help, you can always contact customer service.

• I'm trying to install Adobe PS CS3 for my boss on another computer. I put the program on a hard disk and copied to the other computer now, it does not open and said he needs the license. What can I do to make it work on this computer?

  I'm trying to install Adobe PS CS3 for my boss on another computer. I put the program on a hard disk and copied to the other computer now, it does not open and said he needs the license. What can I do to make it work on this computer?

  Copy the program through a new machine will not work.   Install it using installation files and activate using the serial number assigned to the license.

  CS3 - http://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html

• After the new installation of El Capitan, Illustrator will not open and says that it requires a certain version of Java. I uninstalled and need assistance, put it back in place, as well as the question of fixing once resettled Java

  After you install the new operating system of El Capitan for my macbook, Illustrator will not open and told me that I had to update my Java. When I followed the link provided with the message that popped up, it would not download on my computer for some reason any. After trying to solve the problem for hours, I finally uninstalled illustrator, but now I can't understand how to reinstall. I need help reinstalling the program and then fix the Java problem once it is reinstalled.

  magroot,

  For the Java download successfully, I think that you look here or here:

  https://jdk8.Java.NET/Download.html

  http://oliverdowling.com.au/2014/03/28/Java-SE-8-on-Mac-OS-x/

  For reassembly, you can download version:

  CC:

  http://www.Adobe.com/downloads.html?promoid=JZEFS

  Before CC:

  http://helpx.Adobe.com/x-productkb/policy-pricing/CS6-product-downloads.html

  http://helpx.Adobe.com/Creative-Suite/KB/CS5-5-product-downloads.html

  http://helpx.Adobe.com/Creative-Suite/KB/CS5-product-downloads.html

  http://helpx.Adobe.com/Creative-Suite/KB/CS4-product-downloads.html

  http://helpx.Adobe.com/Creative-Suite/KB/CS3-product-downloads.html

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm

  Note: If you have the version CS2 Premium Suite, you need to download the standard and then download Acrobat and GoLive separately under their own serial numbers for replacement.

  Be sure to update, as appropriate:

  Before CC:

  http://www.Adobe.com/support/downloads/product.jsp?product=27&platform=Windows

  http://www.Adobe.com/support/downloads/product.jsp?product=27&platform=Macintosh

• I bought a new MacBook Pro and you want to install my Adobe Design and Web Premium CS6. I have the serial number when I installed it on my old computer, but I can't understand how even once... ?

  I bought a new MacBook Pro and you want to install my Adobe Design and Web Premium CS6. I have the serial number when I installed it on my old computer, but I can't understand how even once... ?

  Downloads available:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.7| 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• Fix KB2518864 & KB2478658 updates will not install and have a problem. How to solve this action?

  Fix updates KB2518864 & KB2478658 will not install and have a problem. How to solve this action? This fix tries to install when arrested computer, but when the computer is turned back on, there is a box which reads:

  Patching HOTIRON Setup has encountered a problem and needs to close. We are sorry for the inconvenience.

  Hi MrGreener,

  1. did you of recent changes on the computer?

  2 are you able to install all other updates on the computer?

  3. do you have security software installed on the computer?

  4. you receive an error message while updates?

  Method 1

  I suggest that you manually download and install updates, check if it installed correctly on the computer.

  Security Update for Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 2.0 Service Pack 2 on Windows Server 2003 and Windows XP

  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=26323

  Security Update for Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 2.0 Service Pack 2 on Windows Server 2003 and Windows XP

  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=26427

  See also the articles below to learn more about known issues for both updates and check if it helps.

  MS11-044: Description of the update of security for the .NET Framework 3.5 Service Pack 1 and the .NET Framework 2.0 Service Pack 2 on Windows XP Service Pack 3 and Windows Server 2003 Service Pack 2: Jun

  http://support.Microsoft.com/kb/2518864

  MS11-039: Description of the update of security for the .NET Framework 3.5 Service Pack 1 and the .NET Framework 2.0 Service Pack 2 on Windows XP Service Pack 3 and Windows Server 2003 Service Pack 2: Jun

  http://support.Microsoft.com/kb/2478658

  Method 2

  If the previous step fails then I would suggest that reset you the default Windows Update components and later try to install updates.

  How to reset the Windows Update components?

  http://support.Microsoft.com/kb/971058

  Method 3

  If the previous step fails, then it is possible that some third-party programs installed on the computer is causing the problem.

  I suggest that you put the computer in a clean boot state and check if it helps.

  To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  See section to learn more about how to clean boot.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Reset the computer to start as usual

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  (a) click Start, type msconfig in the search box and press ENTER.

  (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

  (c) under the general tab, click the Normal startup option, and then click OK.

  (d) when you are prompted to restart the computer, click on restart.