I created an adobe account and I am currently trying to install creative cloud to be able to try the trial version of photoshop and lightroom, however I can get insofar as the process of checking e-mail and adobe is sending the e-mail to my nephews one em

I created an adobe account and I am currently trying to install creative cloud in order to try the trial version of photoshop and lightroom, but I can't get insofar as the process of checking e-mail and adobe is sending the e-mail to my email from hotmail to nephews who is not associated with this account.  He used my iMac in November but I only created this adobe account this week.  His e-mail address is not linked to this account anyway... help.  I really need to try out photoshop and lightroom and do not want to buy the monthly where the same problems occurs.  Thanks in advance.

> He used my iMac in November

What you need to do is to get him to sign with the cloud on your computer, uninstall and clean all Adobe, then login with your account

Disconnect the TWO accounts... Uninstall... to run vacuuming...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the vacuuming after uninstalling and before reinstalling is often necessary

-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to YOUR account... Reinstall

Tags: Adobe

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