I did not use my PC for a while and have forgotten my user name and password. It is now necessary for me to install software on this PC, but need to log-in to do this

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  Hi Monte Schwartz,

  Thanks for posting your query on the Microsoft community.

  Before give you the steps of troubleshooting on this, I would like to know some details about your problem.

  1. Is the issue with the app store or with any other app too?
  2. Are you a specific error code?

  But you can always try some basic troubleshooting steps:

   

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  You can use the link for additional help to install pending updates below:

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  b. click prompt (run as administrator).

  c. the administrator: command prompt window, type the following commands.

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  Reference: http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx

   

   

  Note: Back up the registry before you edit it. Then you can restore the registry if a problem occurs.

   

  Method 4: Run the troubleshooter of App.

  The Apps store is an automated tool that we have developed to deal with a number of known issues that may prevent applications from running correctly. This troubleshooting automatically solves some issues including the suboptimal screen resolution, incorrect security or account etc. settings. You can click this link to download and run the utility of troubleshooting Apps.

  http://download.Microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

  You can try the above steps and get back to us if you need help regarding the same.

  Thank you.

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  Did you change your computer before this problem?

  You can follow the suggestions and check out them.

  Method 1

  You can follow the procedure in the article.

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  Method 2

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  Step 2:

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  Method 5

  You can disable temporary of your security software.

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  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks

  See also:

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  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

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  Hello

  Post your question in the TechNet Server Forums, as your question kindly is beyond the scope of these Forums.

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  See you soon.