I did the security two-step for iPad.  Apple support is a restoration that took it back to factory default.  Now I have nothing in iCloud I can find, photos, notes etc.what can I do to get back them.  They are still on my iPhone 5 s

I have an Air of iPad and iPhone 5 s.  I did the two-step verification and wrote the secret code 4 digit.  I couldn't get into my iPad.  Talked to about 4 Apple technicians.  They guided me to restore my iPad to factory default.  My photos and notes and videos have disappeared.  They are still on my phone.  I never went to iCloud to see hat is here.  My iPad has said there is nothing in the iCloud shouldn't the same thing that is on my phone.  I went to Verizon and they said it was a problem for apple.  Help!

You need start the game up more so that we can see if you have a backup, you can restore from. Go to settings > general > reset > erase all content and settings so that you get the Hello screen. Then, you configure the iPad, sign your iCloud account and when asked if you want to restore from a backup to say Yes and see what is listed to choose from for restoration.

After the back if you don't see any options for restoring your backup.

See you soon,.

GB

Tags: iPad

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