I do not have a partition, this to say that I can not factory resets my computer HP-2000-412NR of the Win764bit?

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• Computer to read DVD - one message says that I can not read the DVD, except that I have installed a new driver.

  I have a new Toshiba C650 laptop, and he says that I can not read the dvd on it except that I have installed a new driver. Is this true?

  Hi Bill,

  To be honest, this sounds ridiculous but if you get a message, I suppose it could be possible even if I find it incredible.  Do you have it in a (local or online) retail store or Toshiba?  By any chance did you upgrade from the DVD player when buying (where they may have accidentally neglected to update the drivers of the drive that was originally installed)?

  As it is new, Toshiba should help you with this.  Here's the contact page: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su_contact&pf=true.  Give them everything they need to prove that buy you it and it should be under warranty and then give them the message Word for Word, that you have found.  They should be able to help you.  They can, for some reason I don't know, you don't need to help or guide you through a new driver installation.  I ask for a clear explanation of why this is necessary on a new computer and, if you are not satisfied with the response, ask them to consider that all the faulty computer and replace it.  Even if they won't, he needs the get them less motivated to solve your problem.

  I hope this helps.

  Good luck!

• I was able to downwload Photoshop and the Prime Minister, but can not have install... it says that I don't have the necessary files, ideas?

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  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

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• I try to down load El Cap to my iMac (mid 2007) and I get this message saying that I must have OS 10.11 to perform this task.  Where can I find 10.11?  Apple store has only 10.11.2 or later...

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  What you are trying to download is an update to El Capitan, which requires that El Capitan already installed.

  You should find the correct Installer for El Capitan in the Apple store under the purchased tab.

• Is it possible to load the CD (that I put on iTunes years ago) on an iPod Nano to iTunes 9.0.3 (15) on an old MacBook? This is my last chance, as the later versions of iTunes have deleted all this precious music, so I can't be wrong!

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  It is unclear what you are asking, but if the question is (retired), the can transfer songs that are on an iPod nano (and nowhere else) to my current computer? 

  You cannot use iTunes.  By design, iTunes sync is generally in one direction, from your computer to the iPod.  The exception is purchased songs on the iTunes Store, iTunes can verify ownership of these songs (command in the menu bar iTunes -> devices-> transfer purchases of [name of the iPod] file).  However, there are methods and third party utilities that can transfer from iPod to computer.  If you do an Internet search on something like 'the ipod transfer', you should get a few links, including a CNET article.

  Once the files of the song on your disc, you can add them to your current iTunes library.

• I have a Dell Inspiron 531, I can't Panda titanium to download when I put in the disk drive. Why the habit of this work? I don't have an error message, but my computer says that there is a threat in my computer.

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  http://www.pandasecurity.com/homeusers/support/

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• I have 2 computers that are running windows 7 prem 64 bit family. I'm trying to set up a home group, but does not recognize my extra computer. It is on the network. I have a netgear router wnd3500

  I have 2 computers that are running windows 7 prem 64 bit family. I'm trying to set up a home group, but does not recognize my extra computer. It is on the network. I have a netgear router wnd3500.

  Hi Mark,

  Thank you for writing to Microsoft Communities. The description of your problem, I understand that you have problems setting up a homegroup with Windows 7 computer. Please correct me that I misunderstood.

  
  

  Mark, please don't worry I'll try my best to resolve the issue.

  I suggest to go through the following websites, which provide a detailed description on the homegroup and how to set up.

  Home Sweet homegroup

  http://Windows.Microsoft.com/en-us/Windows7/help/home-sweet-HomeGroup-networking-the-easy-way

  Homegroup from start to finish

  http://Windows.Microsoft.com/is-is/Windows7/help/HomeGroup-from-start-to-finish

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• I got XI of Acrobat Pro installed but the computer has not broken. I want to register this product so that it can be installed on my PC replacement. How to do this please?

  Acrobat Pro XI installed, but the computer has not broke. I want to register this product so that it can be installed on my PC replacement. How to do this please?

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• I have cs4 master and I want to get the creative cloud which according to it, you can get lower prices if you have cs3 or higher, but he says that I can not why?

  I have cs4 master and I want to get the creative cloud which according to it, you can get lower prices if you have cs3 or higher, but he says that I can not why?

  Hi Quinn7,

  Was that you upgrading from an educational version? If so, that could be related. I would recommend reaching out to our support for assistance. I think that there is a link to the chat or by phone at the bottom of the page of the plans: plans pricing and membership creative cloud | Adobe Creative Cloud

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• I have a subscription to the CC - this to say that I have access to both bridge?

  I have a subscription to the CC - this to say that I have access to both bridge?

  Same answer: Yes.

• Remove the Windows Vista so that the upgrade can continue. He says that I can not upgrade both on the drive.

  I had to have my hard drive replaced and the company that made him put two versions of 32-bit and 64-bit Vista Home Premium on it.  Soon, I discovered that I was getting conflict on my computer and he discovered that the two were on the hard drive.  I'm trying to upgrade to Windows 7, but I'm at the stage where it tells me to seek answers on the removal of Windows Vista so that the upgrade can continue.  He says that I can not upgrade both on the drive.  I know the other option is to do a clean business, but I would avoid this possibility if possible.

  need an answer as soon as possible... Thank you

  I had to have my hard drive replaced and the company that made him put two versions of 32-bit and 64-bit Vista Home Premium on it.  I soon discovered that I was getting conflicts on my computer and discovered that the two were on the hard drive.  I'm trying to upgrade to Windows 7, but I'm at the stage where it tells me to seek answers on the removal of Windows Vista so that the upgrade can continue.  He says that I can not upgrade both on the drive.  I know the other option is to do a clean business, but I would avoid this possibility if possible.

  need an answer as soon as possible... Thank you

  Hello

  The best way is to clean install and start over.

  In addition, it is not legal to have both installed version that the license is for a single installation.

  If it is a dual boot with 32 bit and 64 bit installed on different partitions, there would not have been the conflicts you would have never started in one or the other.

  See you soon.

• Whenever I boot, I get the following: all the configuring updates step 3 of 3 15%; do not turn off your computer. He never finished the updates.

  Original title: Update Configuration

  Whenever I boot, I get the following: all the configuring updates step 3 of 3 15%; do not turn off your computer.  He never finished the updates.  I can get by launching start-up repail and restoration, but I have to do this everytime I turn on the computer.

  Adding to the suggestion of Azeez, you too, try the following.
  Give this one a whirl:
  - http://support.microsoft.com/kb/949358>

• I have music files in my playlists that I can't make it appear in the Windows Media Player library

  Original title: Player Windows medis library - Playlist trouble

  -J' have music files in my playlists that I can't make it appear in the library - how can I sync the two up - I tried the usual fall / drag...

  Hello

  1. is the specific issue of the reading list?

  2 are you able to add other songs in the Windows Media Player library?

  3 did you changes to the computer before the show?

  The Player library is the location in the player that lists all of the music, videos and photos on your computer.

  When you play a media file on your computer or a removable storage device, the file is automatically included in the Player library, so you can access it directly from the reader. And if you have access to remote media stored on other computers on your network, you can change the player settings to add those files remotely to the Player library when you play them. The reader does not automatically add a file that you play from removable media, such as a CD or DVD.

  Since you aren't able to add songs to the library, you can try the following and see if they help.

  Method 1: Open the troubleshooter in the Windows Media Player library

  http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-library-Troubleshooter

  Method 2:
  
  This problem may be due to database corruption.  You can delete the Windows Media Player database and check if the problem persists.
   
  Steps to clear the database of windows media player:
   
  a. exit Windows Media Player.
  b. Click Start, run, type %LOCALAPPDATA%\Microsoft\Media Player and then click OK.
  c. Select all files in the folder and then click on Delete on the file menu.
   
  Note You don't have to remove the folders that are in this folder.
   
  d. restart Windows Media Player.
   
  Note Windows Media Player automatically rebuilds the database.
   
  If this does not resolve the problem, disable the Windows Media Player database cache files. To do this, follow these steps:
   
  a. exit Windows Media Player.
  b. Click Start, click Run, type % LOCALAPPDATA%\Microsoft and then click OK.
   
  c. Select the Media Player folder, and then click on Delete on the file menu.
  d. restart Windows Media Player.
   
  Note Windows Media Player automatically rebuilds the database.

  
  For more information, see:

  Add items to the Windows Media Player library:

  http://Windows.Microsoft.com/en-us/Windows7/add-items-to-the-Windows-Media-Player-library

  The Windows Media Player library: frequently asked questions:

  http://Windows.Microsoft.com/en-us/Windows7/Windows-Media-Player-library-frequently-asked-questions

• My Vista crashed and I've switched back to XP. Now I have 1mil more old files compressed that I can't get rid of and it slows down the computer. How can I get rid of these files

  My Vista crashed and I've switched back to XP. Now I have 1mil more old files compressed that I can't get rid of and it slows down the computer. How can I get rid of these files.

  Hello

  1 are. what type of files?
  2. when they are stored?

  3. What is the size of these compressed files?

  Try to perform the clean boot on the computer and check if that helps.

  Reference:
  How to configure Windows XP to start in a "clean boot" State
  http://support.Microsoft.com/kb/310353

  See the bottom of the articles that might help you resolve this problem.
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  http://www.Microsoft.com/atwork/maintenance/speed.aspx
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