I don't have any contact info for the former owner, what can I do?

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  Hello

  1 how long have you been faced with this problem?
  2. don't you make changes on the computer before this problem?

  Take a look at the following article that may help you.

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  Kind regards

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  I have a few files that were infected so I deleted them. Now, I don't have any what volume in my system please help or direct me to a program that I have to reinstall thanks in advance!

  You will need to tell us more about your system and exactly what "I have no volume on my system" means.

  Unfortunately, the implementation of MS Answers forums does not prompt for any information system when a new question is asked, so we don't know anything on your system.

  Not knowing the basic informations of a problem prolongs the frustration and the agony of these issues, but that's the way they choose to turn things around here.

  Thank you owners MS Answers, continue to make solving simple problems as frustrating and a lot of time as possible.

  Please answer the following questions, the better you can:

  What is your system brand and model?

  If you have a Dell computer, what is the Service tag?

  What is your Version of XP and the Service Pack?

  Describe your current antivirus and software anti malware situation: Microsoft Security Essentials (MSE), McAfee, Symantec, Norton, Spybot, AVG, Avira!, avast! Panda, Trend Micro, CA, Defender, ZoneAlarm, Comodo, PC Tools, etc.

  The afflicted system has a working CD/DVD (internal or external) drive?

  You have a genuine XP installation CD bootable, which is the same Service as your installed Service Pack (this is not the same as any recovery CD provided with your system)?

  If you get an error message, what he said (exactly)?

  What do you see (exactly) that you don't think you should see, and when you see it?

  What do not you think that you should see?

  Do you mean that your system does not any sound at all or do you mean that no longer see the volume control icon in the Notification area (to the left of the clock in the taskbar system)?

  Click Start, run and enter in the box:

  Msinfo32

  Click OK, and when the system info summary appears, click on edit, select all (Ctrl-A), copy (Ctrl-C) and paste (Ctrl-V) the information back here in your next reply.

  For information about the audio drivers, expand components, click Sound Device, click on edit, select all, copy and then paste the information here.

  There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.

  If you look in Control Panel under sounds and Audio devices and uncheck/check the volume icon to Place in the taskbar and click on apply, you see a message like this:

  

  What do you see iif you click on start, run and in the type box:

  c:\windows\system32\sndvol32.exe