I don't know how or when I get a new phone with the upgrade program! Help!

I have the iPhone Upgrade Program. I signed up last year and I have a 6 s more. I want a 7 (I have later), but it wouldn't kill me if it does not work.

This is my experience:

0) I went to 2 stores in the last three days and called APPLE 1-800-MY - I wanted to make SURE I had all my ducks in a row - and EVERYONE told me that if I wanted to keep my (AT & T) unlimited data plan and get a new phone as quickly as possible, I should go online at midnight.

(1) online at midnight. Update to hit her until the page appeared at 12:09.

(2) I went through the certification process of my current iPhone with my series 4 and the last of IMEI.

(3) selected model, ability and color

(4) congratulations! You are eligible for an upgrade! Click here to get your phone! (WOOHOO!)

(5) I got this page. http://i.imgur.com/6oc1Cgl.PNG

(6) WHAT THE @# REAL! & *?

(7) I tried the same on iPhone and iPad using Apple store, same result.

(8) went to bed.

(9) stood at 07:00 (Pacific) and tried again. Has gone through the same process...

(10) this time I got THIS SCREEN (http://i.imgur.com/a9y3b5q.jpg). Am I able to order now? What has changed and why I don't have to wait for the 17th? 10A) I tried all stores in California, Nevada and Oregon. There are no. 7 anywhere more available on AT & T phones. Period.

(11) seriously?

(12) using the cat online rejects me on straight away - the chat window closes when I select I want to talk about ordering process. The button actually closes the chat window? No warning or message which chats are full/no cat hours/too busy? It closed just the window?

(13) I called 1-800-MY-APPLE and he literally told me the importance, I am to Apple and then hangs up on me.

(14) coffee.

I honestly don't know what else I could have done and how could I possibly be more thorough. I'm still without an upgrade, and there is no direct path to a phone now except the purchase of a pure and simple. But I have another year on my existing phone because I was stupid enough to give Apple upgrade program!

What are my options? I can't find documentation on this process anywhere!

See if you can get help from Apple on Twitter: @AppleSupport

Tags: iPhone

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