I don't know where this Firefox window is where I can start the reset process.

I tried to follow the instructions to reset my Firefox to stop I hope that frequent accidents, that we experience. The instructions say something like: "at the top of the Firefox window, click on the Firefox button and go for help...". ». Well I don't know even how to access this page from Firefox to even begin! I have a 'Getting started' thing for Firefox on my toolbar, but it doesn't seem to be what I'm looking for.

You may have switched to the classic menus instead of the menu bar two compact columns coming down from the orange Firefox button. In the classic menu bar, you could use help > troubleshooting information.

But first, you want to share your information in incident with volunteers of the forum?

When Firefox crashes, it generally records information about what was happening at that time. You can submit these data to Mozilla and get an id to share here in order to see if the crash report points to the solution.

Please read the support article "Firefox blocks - troubleshoot to prevent and help in establishing accidents" (especially the last section) to get the how to get these IDs crash and then after the most recent here.

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