I download creative cloud but I can't open it, it gives me a massage ' we encountered the following problems: creative cloud desktop cannot be installed. " (Error code: 1) ".
I download creative cloud but I can't open it, it gives me a massage ' we encountered the following problems: creative cloud desktop cannot be installed. " (Error code: 1) ".
Hi Wojood,
You can follow the article: error: "unable to install". Creative Cloud Desktop which will allow to get this issue fixed.
Let us know if you face more problems with this.
Thank you
Yann Arora
Tags: Adobe
Similar Questions
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It was supposed to be just a simple process, but stubbornly fails each try.
On Mac, you can watch on your activity monitor and close the suspension process.
After that, restart your computer and install the desktop creative cloud application.
FAQ: How to download and install the Adobe Creative Cloud Desktop App?
FAQ: How to download and install creative cloud applications?
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Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» Please DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. "then I tried to download the Advisor to support that to find it is no longer available. Accept payment until this problem is solved we know how to solve this problem?
first of all uninstall cc on your computer.
Run the vacuum cleaner by, http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer and reinstall the cc, Download Adobe Creative Cloud apps desktop application | CC free trial Adobe
If that translates into the same initialization error:
start at the top and work your way down to apply applicable patches until your problem is solved.
If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
If your error is:
"Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.
first of all, rename folder OOBE OOBE.old.
to find the OOBE:
Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE
Win 32 bit OS: Program Files \Common Files\Adobe\OOBE
Mac os: HD > library > application support of > adobe > caps
Mac os: USER > library > application support of > adobe > OOB
If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
If you use an installation dvd:
Copy the contents of the drive in a desktop folder and install from this directory.
If you are using a mac:
1. try to create a new user account in Mac with administrator privileges.
2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the
3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.
4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.
5 restart the installation.
If everything is applicable above fails, check your Setup logs:
http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html
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I have the Creative Suite 6 Design and Web Premium. The applied Application Manager updates day at CS6 Licanse perpetual products, but did not recognize that I have a new subscription creative cloud for Phoroshop and Lightroom. When you try to install Creative Cloud Desktop, the installation fails with no further details other than the above error message.
System 8.1 Win, 3770 Intel Quad Core CPU, 32 GB memory, 2 Toshiba 3 to drive HARD SATA 3 configured as RAID 1. . System works CS 6 no problem. Having disabled the Antivirus and firewall, cleared the cache on IE 10, closed all browsers after CC Office starts to download. CC Office does not appear in the win 8, but appears on the PC in Program Files (x 86), but I do not see an executable.
Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicate any product downloaded will install the CC Office.
CreativeCloudSet - up.exe exists on PC and properties are 2 775 KB of size. Performing the installation of the application on PC yeilds results - product downloads and does not install.
The error block is the installation of Adobe (top)
Message body, we encountered the following problems:
Cannot install creative cloud office
Appreciate any assistance.
Hi BillC29,
Welcome to the community,
Try these steps and let us know if it helps:
- Download and run the creative cloud cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html
- Run the creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
- Once done rename OOBE folder these places to OOBE.old
Windows: C:\Program Files (x 86) \Common Files\Adobe
C:\Users\ (UserName) \AppData\Local\Adobe
- Restart Windows
- Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
- Launch the creative cloud.
-Pierre
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We encountered the following problems: Office creative cloud cannot install
Hi anyone knows he how to fix this error?
We encountered the following problems: Office creative cloud cannot install
Hi Cecil,.
http://forums.Adobe.com/thread/1237853 can help.
Thank you!
Florianne
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We encountered the following problems: creative cloud desktop cannot be installed. (Error code: 1).
-
When I try to install the 'install Creative Cloud' I get this message "we encountered the following problems: Setup failed in a critical file.» Please try to reinstall. (Error code: 43). I tried so many times and repeat me the same mistake. Help, please!
Please check the resolution:
Concerning
Stéphane
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When we install, we get massage: "we met the following problems. Setup could not initialize. This could be due to a missing file. Please download Adobe Support Advisor detect the problem. "However, when we click on"Get Adobe Support Advisor. It is not to us to show how to solve the problem.
Hello
Please see failed to initialize the installation program
"Installer initialization failed." I have tried everything what it but no dice.
I hope this helps!
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Windows 7 64 bit home edition - Creative Cloud desktop looks like it is install, gets 90% of the way through the status bar and then get the message that it "do not install" with no reason given. Running as an administrator, uninstalled and reinstalled as an administrator. Again uninstalled and run Adobe Cleaner, removed from Photoshop CS5 and tried again to install, but the result every time is the same. I turned off my internet security, use a LAN connection instead of wireless and once again, the same result. I have a desktop for Adobe Creative cloud icon, but it will not lance. I went to the file manually and still once, both work regularly and as administrator and nothing happens, not even an error message. I tried the download to another drive and then try to install from there and I tried to install Chrome and IE 9 and nothing seems to make a difference. Help, please. I spent all day yesterday on it and I need to go to work.
Yes, Jeff, you're right, I forgot to mention this step, but I have renamed the OOBE in both places, the Common\Adobe files and the local\Adobe file.
After 3 hours of work with the Adobe support online chat, we finally found a solution. In addition to all the other procedures, mentioned (CC of uninstall, run Adobe CC cleaner options 1 and 3, then by removing the OOBE files, restart the computer, verify any task, services or processes with Adobe running using the Task Manager) I had to create a nonadministrator user to Windows and install the program under that user. Finally it worked. I hope this helps someone else.
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I tried 3 solutions for error code 1 but nothing works
(I recently formatted my computer)
other solutions?Please, try the following steps:
Step 1:
Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe "common files".
Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x 86) \Adobe.
Open the Adobe folder and if necessary remove Adobe Creative Cloud folder. [* important]
Step 3:
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe.
Open the Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4:
Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.
Then try to install the creative cloud application.
Let me know if you encounter error once again.
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Creative cloud desktop cannot be installed on MAc OS x 10.8.
My creative cloud office could not install on MAc OSX 10.8.5
Hi Itisja,
Try these steps and let us know if it helps:
- Download and run the creative cloud cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html
- Run the creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
- Please rename OOBE folder these places to OOBE.old
MAC: Macintosh HD > library > application support > Adobe > OOBE
- Go to creative.adobe.com-> Download Center-> download creative cloud
Thank you!
Ankit
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Creativ-cloud desktop cannot be installed. (Error code 1)
Anyone know what this means error?
Error code 1: "unable to install". Creative Cloud Desktop: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Cloud creation does not install, error code 1
I try to update creative cloud on my mac, but it fails every time. I tried it after using the cleaning of CC as tool suggested in the forum, but in vain.
Hi Saroshl95407723,
Please refer,
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I've updated Bridge yesterday. CS6 5.2.0.4. Mac OS 10.9.5
All previews (DNG files) to the bridge now appear on the side and only small miniature size.
Also Camera Raw has been disabled.
I tried cache purge for folders as all purge the cache.
I also spent over an hour on the phone with technical support that being mainly involved switched between departments and try to understand someone on the phone.
Can anyone help?
I'm going to guess at the root of your problem is "also Camera Raw has been disabled."
Can you check what version of Camera Raw, or not at all? Here is how to validate: keeping up to date of Photoshop
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Hey I am trying to download Creative Cloud desktop and im getting error code 204.
It is said he can't access the critical file / directory. Anyone know what this means and how to fix it?
Error 204 https://forums.adobe.com/thread/1492846
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