I downloaded a one year membership on the creative cloud in last August. The hard drive on my computer just died and I had to have the computer destroyed hole. The creative cloud is no longer on my computer and I don't know how to re - download. I need

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• Hi, not long ago, I bought a computer and adobe ac pro 11, the computer broke down, I got a new and I don't know how to download acrobat pro 11 on the new computer.   Help, please.  Thank you.

  Hi, not long ago, I bought a computer and adobe ac pro 11, the computer broke down, I got a new and I don't know how to download acrobat pro 11 on the new computer.   Help, please.  Thank you.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I got Chrome a few years ago and I don't know how to explain it, but one day, he was gone. He changed Amazon search engine.

  I downloaded Google Chrome, but it ended up with a different search engine. I got Chrome a few years ago and I don't know how to explain it, but one day, he was gone. He changed Amazon search engine. I uninstalled Chrome and reinstalled, but I still had Amazon.

  Any ideas? I liked Chrome when I had for a short time and want it to be again.

  Well you have a better answer to the Google forums but go to settings > Search > default engine Exchange.

• Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this.

  Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this. I don't remember how I got the PC version, I think I have access to my computer remotely and she sent, but I can't find any record of it.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Hello, I subscribed to photoshop cc and I used photoshop on my laptop (pc) now, I got a laptop (pc) news and I don't know how to use it on my new computer...

  Hello, I subscribed to photoshop cc and I used photoshop on my laptop (pc) now, I got a laptop (pc) news and I don't know how to use it on my new computer...

  help please!

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software.

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

  After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

  If you get a new computer, simply log out of creative cloud over one of the other and log on to the new.  Connect, disconnect you and | Adobe Creative Cloud desktop app

  Guinot

• good day my computer was stolen and I don't know how do I recovered my photoshop, it was installed in line I have and I have payment thank you very much.

  good day my computer was stolen and I don't know how do I recovered my photoshop, it was installed in line I have and I have payment thank you very much.

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• Hello, I accidentally deteled photoshop app and I don't know how to get back into my computer. Please someone help me!

  Hello, I accidentally deteled photoshop app and I don't know how to get back into my computer. Please someone help me!

  If you used the creative cloud, see these instructions:

  FAQ: How to download and install the Adobe Creative Cloud Desktop App?

  FAQ: How to download and install creative cloud applications?

  If you used the Creative Suite, please download here"

  Suites and programs CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3

• I had a virus that says that the FBI caught me downloaded inlegal stuff a fine of 72 hours or there would be charges pressed against me and I don't know how it get out!

  I had a virus that says that the FBI caught me downloaded inlegal stuff a fine of 72 hours or there would be charges pressed against me and I don't know how it get out!  Whenever I turn on my computer it pops up and I can't do anything! Sometimes I can go and get online! If anyone knows how to remove it please help me!

  What you are investigating your pc with?  What anti virus?

  Some malware knows how to avoid the standard as applications McAffee, Norton and Kaspersky, Avast.

  To be absolutely sure, you may have to reset it to the factory or clean install.  Make sure that you have a backup first.

• Hi, I have a macbook 13 "retina pro and for some reason any when I try to plug in my external hard drive or a computer SD cards don't regencies them because they do not open on my screen. Does anyone know how to fix this?

  Hi, I have a macbook 13 "retina pro and for some reason any when I try to plug in my external hard drive or a computer SD cards don't regencies them because they do not open on my screen. Does anyone know how to fix this?

  Have you looked in the Finder?

• I'm using vista, and I don't know how to download music and save to flash memory directly. heat the vista. Under XP, it's very simple.

  I use vista media player, and I don't know how to download music and save to flash memory directly. Heat the vista. XP is very simple.

  Hi bojanaana,

  You can access online stores of in windows media player. Once you do, you can download music and video files from online stores.

  For more information please visit the link below
  Shop online in Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows-Vista/shop-online-in-Windows-Media-Player

  Once you download the music or video you can drag and drop the music or video on the USB drive.

  I hope this helps!

  Halima S - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I have paid the monthly fee and have been using Acrobat Pro DC.  I had a problem where I broke my previous laptop and want to continue to use this product.  I bought a laptop and I don't know how to download the program without havin

  I have paid the monthly fee and have been using Acrobat Pro DC.  I had a problem where I broke my previous laptop and want to continue to use this product.  I bought another laptop, and I don't know how to download the program without having to pay again.  I pay $14,99 per month for this service, how can I download it without having to pay again?

  Hello

  Please download Acrobat Pro ms of the here. After you download the application, install and activate it by providing your Adobe ID

  Thank you

  Abhishek

• I got a new PC and I don't know how to download Adobe Premiere Elements

  Hi, I'm French,

  I got a new PC and I don't know how to download Adobe Premiere Elements I bought on my other PC and I don't have serial number

  But maybe gives you the credit card I used + my account to identify could help?

  While it depends on which version you need to download, most older versions are available through the following page.  https://helpx.Adobe.com/download-install.html

  Do not share your credit card information in a public forum!

  You should be able to find your serial number through your Aeobe account online.  It should be listed under your product if you previously registered

• I've been to see the BLUE SCREEN lately and I don't know how to fix it. I already checked the NVIDIA graphics card updates, but it's not!

  I've been to see the BLUE SCREEN lately and I don't know how to fix it. I already checked the NVIDIA graphics card updates, but it's not! I also uninstalled and Reinstalled but I don't think that worked.

  Signature of the problem
  Problem event name: BlueScreen
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033

  Files helping to describe the problem (some files may be is no longer available)
  Mini092911 - 02.dmp
  SysData. XML
  Version.txt

  See a temporary copy of these files
  WARNING: If a virus or other security threat caused the problem, open a copy of file can harm your computer.

  Additional information about the problem
  BCCode: 116
  BCP1: 9CEE7510
  BCP2: CA 8, 16700
  BCP3: 00000000
  BCP4: 00000002
  OS version: 6_0_6002
  Service Pack: 2_0
  Product: 768_1
  Information about the server: ce621e4c-18c8-469e-8f97-42590f35c1d9

  AND:

  Description
  A problem with your video hardware caused Windows to stop working correctly.

  Signature of the problem
  Problem event name: LiveKernelEvent
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033

  Files helping to describe the problem (some files may be is no longer available)
  WD-20110929-1029 - 01.dmp
  SysData. XML
  Version.txt

  See a temporary copy of these files
  WARNING: If a virus or other security threat caused the problem, open a copy of file can harm your computer.

  Additional information about the problem
  BCCode: 117
  BCP1: 9CEE7510
  BCP2: CA 8, 16700
  BCP3: 00000000
  BCP4: 00000000
  OS version: 6_0_6002
  Service Pack: 2_0
  Product: 768_1
  Information about the server: a59df662-85fc-45dd-a4b0-537bf6e212b3

  Hello

  Check with support of the manufacturer of the system (motherboard for customized systems manufacturer) if the video device
  is integrated on the motherboard. Also check with Nvidia Support, their drivers and documentation online
  and ask in their forums known issues.

  NVIDIA - drivers - use OPTION 1 to manually enter your info driver to get the most recent drivers.
  http://www.nvidia.com/download/index.aspx?lang=en-us

  NVIDIA Support - check with the support that she might be a known issue
  http://www.nvidia.com/page/support.html

  NVIDIA forums - also check for the forums it might be a known issue or others likely to have
  http://forums.nvidia.com/

  -------------------------------------------------------------

  Check this thread for more information on using BlueScreenView, MyEventViewer and other methods of
  Troubleshoot BlueScreens - answers top 3 (+ 1 more).

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/sometimes-i-get-a-blue-screen-when-using-IE-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files.
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  ------------------------------------------------------------

  References to Vista also apply to Windows 7.

  Have you updated your screen/video or other large recent drivers - check in Control Panel.
  Updates of Windows to see if a driver has been loaded it. Use this generic utility below
  and when you get to the section driver use the methods in the next message and then back to
  the troubleshooter as needed. In rare cases, antivirus/antispyware/security programs can
  cause this error.

  Also check with the support of system Maker and video/display of the map because he could be called
  questions - also check in their forums.

  BCCode: 116 0 x 00000116

  Bug VIDEO_TDR_ ERROR control has a value of 0 x 00000116. This indicates that an attempt
  to reset the display driver and recover a time-out has failed.

  BCCode: 116 0 x 00000116<-- read="" this="" link="" read="" this="">
  * 1275.html http://www.faultwire.com/solutions-fatal_error/attempt-to-Reset-the-Display-Driver-and-recover-from-0x00000116-

  ----------------

  BCCode: 117 0 x 00000117

  Bug VIDEO_TDR_TIMEOUT_DETECTED control has a value of 0 x 00000117. This indicates that the display driver failed in a timely fashion.

  BCCode: 117 0 x 00000117<-- read="" this="">
  * 1276.html http://www.faultwire.com/solutions-fatal_error/the-Display-Driver-failed-to-Respond-in-timely-Fashion-0x00000117-

  1. update the video driver - also look for the BIOS and chipset of low level drivers at the manufacturer of system
  of (card mother manufacturer custom systems). Check with Nvidia Support and forums.

  2 are looking for Virus/Malware.

  3 check the hard disk for errors - run Checkdisk (see below)

  --------------------------------------------------------------------------------

  The inclusion of 116 error in the troubleshooting code is the only coincidence and holds no.
  special meaning (other than pilot caused bluescreens occur with some frequency).

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard event viewer
  Windows. TIP - Options - Advanced filter allows you to see a time rather
  of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do without if needed fail or the Vista DVD or recovery command prompt mode
  Options if your system was installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all the)
  possible driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• I can't uninstall all programs and it says fail to uninstall, even with the cleaner and I don't know how to reinstall

  I can't uninstall all programs and it says fail to uninstall, even with the cleaner and I don't know how to reinstall

  Moving to the cloud creative download & install

  Hello

  Please, try the following steps:

  • Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
  • Reboot the computer.
  • Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop

  Kind regards

  Sheena

• Windows vista and playstation 3 - I do not know how to get my PlayStation 3 appears on my network and I don't know how to enable file sharing

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs
  • Less error have a playstation 3 and windows vista. I have a combination of problems aggravated by not being not very Internet / computer savvy. The issue is around file sharing and lower my firewall. I don't know how to get my playstation 3 appears on my network and I don't know how to enable file sharing. at one point, the RAD icon appeared and without changing anything, he disappeared. I can follow the simple instructions but my absence I have a playstation 3 and windows vista. I have a combination of problems aggravated by not being not very Internet / computer savvy. The issue is around file sharing and lower my firewall. I don't know how to get my playstation 3 appears on my network and I don't know how to enable file sharing. at one point, the RAD icon appeared and without changing anything, he disappeared. I can follow simple instructions, but my lack of expertise is really crippling my ability to do for himself. I tried to lower my firewall (not sure if I did) but I need to be walked up to the baby step by baby stepof expertise is really crippling my ability to do for himself. I tried to lower my firewall (not sure if I did) but I need to be crossed self-study baby baby
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Google comes up with these:
  http://www.ehow.com/how_5074747_network-PlayStation-computer.html
  http://www.ehow.com/how_2216306_add-PlayStation-3-LAN.html
  http://www.Google.com/search?q=network+a+PlayStation+and+a+home+computer&start=10&hl=en&SA=N&RLS=com.Microsoft: en - us & prmd = ivns & to source = univ & to TBS = vid:1 & to tbo = u & ei = PrtKTanFLMmCgAfjscnVDw & to oi = video_result_group & to ct = title & to resnum = 10 & ved = 0CGoQqwQwCTgK
  http://www.absolute-PlayStation.com/PlayStation-Network/expert-PlayStation-3-hardware-accessory-help-PlayStation3-PS3-console/10631-PlayStation-3-wireless-connection-setup.html Brian Tillman [MVP-Outlook]
  --------------------------------
  https://MVP.support.Microsoft.com/profile/Brian.Tillman
  If a response may help, please vote it as useful. If a response to the problem, please mark it as an answer.