I downloaded firefox 11.0 I amtrying to import IE Favorites. Directions say select the file, and then choose Import. The problem is that there is no 'import' on my file doesn't drop-down selection. Please notify

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• Installation ok on iMac OSX 10.9.5 seemed elements 13. The IMac is restarted. Tried to open items. Open but the splash screen does not open. There was only 1 menu 'Photoshop Elements' no other drop downs appeared

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  Hi JDSoor,

  Thanks for posting. Two or more instances of the service Msiexec.exe cannot be launched at the same time for two different products. An install or repair processes should finish before the other process can be launched. Go to processes in the Manager of tasks (so press CTRL ALT + DELETE) then press the processes tab and look for to MSiexec.exe and press "end process." You may need to do more than once.

  I hope this helps. Let us know if this or do not resolve your problem.

  Thank you

  Shawn

  Shawn - Support Engineer - MCP, MCDST
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• I have an old record of creative adobe 4 elements but it is scratched, but I still have the serial number and it is registered on the site Web of adobe, the problem is that I can't find a way to download version 4

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  ------------------------

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  AHA... No worries, I found the solution.

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• Cannot download creative cloud. Even your technicians solved the problem, knowing that I pay for 4 months! Please e-mail me allow me to give you all the details, thank you.

  Dear all,

  We bought for my daughter "Creative Cloud - edition for students" last November, the Bill on the name of my wife XXXXXXXXXXXX XXXX.

  While facing a problem and not my daughter downloading could not manage the download until the end, it has stuck at 70%

  She got in touch with your technicians and specialists to your company, but no one was able to find the solution!

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  I hope that you will agree with me that this is not an acceptable situation.

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  below our e-mail address: [email removed by Moderator]

  looking forward to your feedback in return and you thank for your attention

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  [Private information removed by the moderator - see http://forums.adobe.com/docs/DOC-3731 ]

  You must work with the support of Adobe directly to solve this problem.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Hi there, just updated for FireFox 20.0.1. on Windows7pro SP1. The problem is that the TabGroupsManager module is now unusable. Urgent, what should I do?

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  Hi David,

  It has been 2 hours since my first answer, and my problem is solved.

  I uninstalled FireFox20, but I chose the option to keep the history, settings, etc.

  I had the file for Firefox17. I executed the file. Firefox17 installed, run, and just-like-that Firefox with TabGroupsManager - with all my tabs and pages, even the Add-ons, is running. As the problem never happened.

  For those who need a link:

  https://FTP.Mozilla.org/pub/mozilla.org/Firefox/releases/

  I am so happy!!!

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  Wish you all the best!

  Peter