I downloaded LR6 to a new HP Pavilion computer and when I try to change in developing all I get is a blue screen. Photos are .dng when I click on the before / after button, I get a partial view of the picture and the part is still the blue light in the re

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  Cheers.

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  Hi Rawasa,

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  I understand from the information provided, you are unable to open the Kindle app. We need additional information to help you in a better way.

  1 did you recent hardware or changes to the software?

  2. have you set any proxy to connect to Internet?

  3 have you installed the latest updates to Microsoft?

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  I hope this helps. For the Windows questions or issues, please get back to us. We are here to help you.

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  Marissa

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  Hi Marissa,

  Thanks for posting your query on the Microsoft Community Forum and I can understand the level of frustration through which you leave.

  I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. All other updates installed on your computer?
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  3. Are other features of this new update work well like minimizing the window, the button / stop etc.?

  8.1 update Windows (KB2919355) is an important update of Windows include improvements that will facilitate your favorite applications and settings to find and use, and offer more familiar mouse and keyboard options.

  There are a few prerequisites for this update must be installed:

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  Method 2:

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  http://support.Microsoft.com/kb/929135/en-us

   

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  Additional information:

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  Install the latest update of Windows 8.1

  http://Windows.Microsoft.com/en-us/Windows-8/install-latest-update-Windows-8-1

   

  Hope it would help. If the problem still persists, post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

  Thank you.

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