I downloaded the 32-bit, Windows 7, Internet, and now when I try to open the file you just downloaded with an MS-DOS screen opens then closes instantly. What should I do?

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  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

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Hi Chris.Plucker,
 
Thank you for using the Microsoft answers Forum
 
I would like to ask you a few questions to better understand:
 
(a) you try to open the file from Internet Explorer?
 
(b) if so, have you tried with other browsers?
 
(c) from which site did you download Windows 7?
 
(d) what is the name of the file you want to download?

To help resolve the error and other messages, you can start Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the function returns. However, you may receive the error message, or you can experience the original behavior.

Follow the steps below to put your computer in a clean boot state:

Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We recommend strongly that you do not use System Configuration utility to change startup options on the computer, unless a support engineer Microsoft directs you to do so. This can make the computer unusable.

1. sign the computer by using an account with administrator rights.

2. click on the Start button, type msconfig.exe in the Start Search box and press ENTER to start the System Configuration utility.

If you are prompted for an administrator password or for confirmation, type your password or click on continue.

3. on the general tab, click Selective startup, and then clear the Startup items load check box. (The box use the Boot file is not available.)

4. on the Services tab, click to select the hide all Microsoft services check box, and then all disable.

Note Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.

5. click on OK, then restarting.

Check the link to learn more about the clean boot below:

http://support.Microsoft.com/kb/929135

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

1. click the Start button, type msconfig.exe in the Start Search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type your password or click on continue.

2 in the general tab, click the Normal startup option, and then click on OK.

3. When you are prompted to restart the computer, click restart.

Waiting to hear from you

Thanks and greetings
Aziz Nadeem - Microsoft Support

Tags: Windows

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