I downloaded version 5.7 of Lightroom in order to support the captive capture on my Nikon D750 and its still does not. More when I was invited to give my serial number for the update that was not the case that are on my Adobe profile, although I purchas

I downloaded version 5.7 of Lightroom in order to support the captive capture on my Nikon D750 and its still does not. More when I was not invited to give my serial number for update is no where on my Adobe profile, although I bought and pays every month for my creative cloud for photography. Help, please

Your subscription to cloud shows correctly on your account page?

If you have more than one email, you will be sure that you use the right Adobe ID?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

If Yes

Some general information for a subscription of cloud

Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

Tags: Adobe

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