I get a 403-Forbidden: access denied message when trying to access my email in Microsoft Outlook Web App

I use Firefox version with an OS Ubuntu LTS 14.04 33.0. I get a 403-Forbidden: access denied message when trying to access my mail from Microsoft Outlook Web Access (OWA). When I use another computer running version 33.1.1 Firefox with a Windows 7 operating system, I can access my email in Microsoft Outlook Web App perfectly. Anyone have any suggestions on how to get my Firefox browser on the Ubuntu machine to be able to access my email on OWA?

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This problem may be caused by corrupted cookies or cookies that are blocked.

Clear the cache and delete cookies only from Web sites that cause problems.

"Clear the Cache":

  • Edit > Preferences > advanced > network > content caching Web: 'clear now '.

'Delete Cookies' sites causing problems:

  • Edit > Preferences > privacy > "Use the custom settings for history" > Cookies: "show the Cookies".

Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe

Tags: Firefox

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