I get a "cannot install printer because a policy has been enabled on your computer that blocks NT 4.0 driver ' how can I install my printer?
I have a HP Pavilion dv6500 running Vista 32 bit. I just bought a new printer, a HP Photosmart C4640, when I tried to install and connect I get a message indicating that it cannot install printer as a policy has been activated this block driver NT 4.0. I have run all updates of software and drivers, but still get this message. I've been at this for almost a week now. I've been doing the HP race with regard to aid. I am VERY fusturated at this point and desperately need help. What should I do to make this work?
Hi jessheffernan2003,
This problem occurs because Windows Vista does not support the installation of kernel-mode printer drivers. Windows Vista only supports installing user mode printer drivers.
To work around this problem, try to get and install a printer driver as a user on the Windows NT 4.0 computer. If you can not get the particular user mode printer driver, try to get a driver printer in user mode compatible with the kernel mode printer driver which is hosted on the Windows NT 4.0 computer. To get a printer driver updated for the print device, contact the manufacturer of the printer.
For more information about your hardware manufacturer, visit the following Web site:
http://support.Microsoft.com/GP/vendors/en-us
Note:
For more information, see the link below:
Error message when you try to connect to a printer in Windows Vista: "the printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers.
http://support.Microsoft.com/kb/931719/
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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