I get a "cannot install printer because a policy has been enabled on your computer that blocks NT 4.0 driver ' how can I install my printer?

I have a HP Pavilion dv6500 running Vista 32 bit. I just bought a new printer, a HP Photosmart C4640, when I tried to install and connect I get a message indicating that it cannot install printer as a policy has been activated this block driver NT 4.0. I have run all updates of software and drivers, but still get this message. I've been at this for almost a week now. I've been doing the HP race with regard to aid. I am VERY fusturated at this point and desperately need help. What should I do to make this work?

Hi jessheffernan2003,

This problem occurs because Windows Vista does not support the installation of kernel-mode printer drivers. Windows Vista only supports installing user mode printer drivers.

To work around this problem, try to get and install a printer driver as a user on the Windows NT 4.0 computer. If you can not get the particular user mode printer driver, try to get a driver printer in user mode compatible with the kernel mode printer driver which is hosted on the Windows NT 4.0 computer. To get a printer driver updated for the print device, contact the manufacturer of the printer.

For more information about your hardware manufacturer, visit the following Web site:

http://support.Microsoft.com/GP/vendors/en-us

Note: Microsoft provides third-party contact information to help you find technical support. These details may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information, see the link below:

Error message when you try to connect to a printer in Windows Vista: "the printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers.

http://support.Microsoft.com/kb/931719/

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

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Tags: Windows

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