I get a 'connection error' when trying to update/install Flash Player
I have a previous version of Flash player while trying to update. The installation doesn't make it beyond 5% before saying "connection error". I tried all the troubleshooting steps and even tried to uninstall. When I try to download the uninstall program, I get a page on safari that says "safari cannot connect to the server" (I also tried it on firefox, same problem). I tried to locate it in my bar tools and applications to uninstall from there with no luck, it disappeared completely. Not in my trash, nowhere. Don't know what else to do. I'm running Mac OS X 10.7.5. When I check for Adobe to see if it is installed on my computer, it says that a previous version is installed, 16.0.0.
Hello
Can you please provide the Configuration of your XP, Win7 Machine [the specified item is not found.]?
To check if Windows 7 Service Pack is already installed, follow the steps below:
- Click the Start button, right-click computer, and then click Properties.
- The basic information about your computer page will be opened.
To check if Windows XP Service Pack is already installed, follow the steps below:
- Click the Start button, right-click computer, and then click Properties.
- Click on system and Service Pack Information will appear
Please also attach log [where can I find the Flash Player on Windows Setup log?], [the specified item is not found.] and share the current Version of Flash Player goto - [https://helpx.adobe.com/flash-player.html] and click on check now button, by using the method, you can place the screenshot.
In the meantime, you can also try cleaning temporary Application Data and try again. [folder c:/Users/username/appdata/local/temp - Microsoft community], for some reason, the Setup file is getting corrupted which could block Flash Player Installation. After cleaning try using offline installer [Installation problems|] Flash Player | [Windows]
Thank you
Piyush
Tags: Flash Player
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