I get a message saying that Windows Explorer has stopped working and when I restart it pop again.
Hi I have windows vista basic and it worked very well until yestaday and I got a message saying windows Explorer has stopped working and when I click on restart 3 seconds later, he appears once again?
Use the startup clean and other methods to try to determine the cause of and eliminate
the questions.
---------------------------------------------------------------
What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
on this machine, including those you have uninstalled (they leave leftovers behind which can cause
strange problems).
----------------------------------------------------
Follow these steps:
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228
Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html
==========================================
After the foregoing:
How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.Microsoft.com/kb/929135
How to troubleshoot performance issues in Windows Vista
http://support.Microsoft.com/kb/950685
Optimize the performance of Microsoft Windows Vista
http://support.Microsoft.com/kb/959062
To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
reference (if you have a small box at the bottom left - show for all users, then check that).
How to check and change Vista startup programs
http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html
A quick check to see that load method 2 is - using MSCONFIG then put a list of
those here.
--------------------------------------------------------------------
Tools that should help you:
Process Explorer - free - find out which files, key of registry and other objects processes have opened.
What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx
Autoruns - free - see what programs are configured to start automatically when you start your system
and you log in. Autoruns also shows you the full list of registry and file locations where applications can
Configure auto-start settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx
There are many excellent free tools from Sysinternals
http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx
-Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
a program that runs in your Windows startup.
http://www.NirSoft.NET/utils/what_run_in_startup.html
There are many excellent free tools to NirSoft
http://www.NirSoft.NET/utils/index.html
Window Watcher - free - do you know what is running on your computer? Maybe not. The window
Watcher says it all, reporting of any window created by running programs, if the window
is visible or not.
http://www.KarenWare.com/PowerTools/ptwinwatch.asp
Many excellent free tools and an excellent newsletter at Karenware
http://www.KarenWare.com/
===========================================
Vista and Windows 7 updated drivers love then here's how update the most important.
This is my generic how updates of appropriate driver:
This utility, it is easy see which versions are loaded:
-Free - DriverView utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
Description, version, product name, company that created the driver and more.
http://www.NirSoft.NET/utils/DriverView.html
For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
Control Panel - device - Graphics Manager - note the brand and complete model
your video card - double - tab of the driver - write version information. Now, click on update
Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
Uninstall - REBOOT it will refresh the driver stack.
Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
with their own software and drivers and all other main drivers that you have.
Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
BIOS, Chipset and software updates on the site of the manufacturer of the system here.)
Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
each installation.
Always check in the Device Manager - drivers tab to be sure the version you actually install
presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
in particular that) so to install a driver - reboot - check that it is installed and repeat as
necessary.
Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
manually by model.
Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm
How to install a device driver in Vista Device Manager
http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html
If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
Updates, that leaves about Windows updates but it will not install the drivers that will be generally
older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
get new manually if you wish.
How to disable automatic driver Installation in Windows Vista - drivers
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx
===========================================
Refer to these discussions because many more excellent advice however don't forget to check your antivirus
programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
first.
Problems with the overall speed of the system and performance
http://support.Microsoft.com/GP/slow_windows_performance/en-us
Performance and Maintenance Tips
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125
Explorer Windows stopped working
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3
I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
Tags: Windows
Similar Questions
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Help!
Whenever I'm trying to go in my computer or control panel, I get a message that windows Explorer has stopped working. He then says that we find a solution, and the message disappears. I can't yet get into my files computer or control panel.
Whenever I'm trying to go in my computer or control panel, I get a message that windows Explorer has stopped working. He then says that we find a solution, and the message disappears. I can't yet get into my files computer or control panel.
Why you are posting in the forum, IE? Maybe the reason why you try to use the CP is to enter Internet Options? If so, you can do it without the help of Windows Explorer (at least on your operating system) starting (using the Task Manager if necessary): control.exe inetcpl.cpl
Otherwise what your problem probably means is that you have added something new to the root of the control panel which is not compatible with your OS, causing thus the Windows Explorer (not IE) crashing. In this case, the same way you could get in Add Remove programs without involving Windows Explorer by starting: control.exe appwiz.cpl
You can get help more informed by post on a forum that specializes in performance and Maintenance of your operating system.
Good luck
Robert Aldwinckle
--- -
CPU is 1.5 GB dual Intel processors
get a blue screen with same error a few times, especially when on the internet
Hello
1 have you tried the methods mentioned in the post above?
Please get back with the results so we can help you better.
Method 1: You can also configure your computer in a clean boot state and check to see if the same problem happens.
By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.
Method 2: Also I suggest you to see the link below, which will help you solve the stop (blue screen) errors in Windows Vista.
http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7
(Some of the steps in the link remains valid for Windows Vista as well)
Hope this information is useful.
-
original title: Itunes and DEP
While downloading Itunes on my laptop right before you start to install, I get a message saying that windows Explorer stops because the prevention of execution of data has stopped installation. Is there any solution for this? I'd like to install itunes on my laptop.
Hi Steve681229,
Thank you for using the Microsoft Answers forum. Here's what worked for someone else. Thanks Kevin
Hi thrivenformore,
Please use the forum for Support of Vista,
You could try to add iTunes to the DEP exception list. However, this behavior is not normal. Go to the support forum of Apple for iTunes for Windows, search on DEP. There should be a thread "How can I turn off DEP for iTunes?" or it Prevet planting iTunes? "which provide troubleshooting steps you might want to try before adding it to the list of exceptions."
How to add the program to the DEP exception list:
1. Press Start, right click on computer and select Properties.
2. in the window that appears, click Advanced (on the left panel) system settings.
3. in the first box that says Performance, click on the settings button.
4. in the window that opens, click the Data Execution Prevention tab at the top.
5. There should be a box of exceptions in the middle of this window. Click the Add button and navigate to the C: drive, then Program Files, then the iTunes folder, and then choose the iTunes exe.
6. Add the exception, and then click OK in the window of the DEP.Hope this helps, Kevin
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.Thank you for using answers Forum. Please let us know how it works.
Joseph
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
Help! My computer Dell laptop keeps telling me that Windows Explorer has stopped working. After that another pop up immediately comes up saying Microsoft explore restarts. It does not give me enough time to get what in the start menu, I was able to start the virus scan twice but it does not end. When I run it in safe mode, it continues to be. Any ideas? I was able to access the control panel through the Task Manager, but it doesn't seem to be any abnormal process running.
Hi Roar4life88
1. for how long have you been faced with this problem?
2. did you of recent changes on the computer?Method 1:
You can perform a scan SFC and check. To Perform a Scan SFC -
a. click Start, click programs, on Accessoriesprincipally made, right click guestand then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click Allow
b. type the following command and press ENTER:
sfc/scannow
A message appears indicating that "the system scan will start. Be patient because the scan can take some time.
c. If all files require a SFC replace will replace them. You may be asked to insert your Win7 DVD for this process to continue.
d. If everything is correct you should, after the scan, see the following message "resource protection Windows not found any breach of integrity".
e. once the scan is finished, close the command prompt window, restart the computer and check.Check the link below for further guidance on scan SFC - mentioned
http://support.Microsoft.com/kb/929833Method 2:
Also I suggest you to check if you are facing the same question in the user account new or different administrator account. You can create a new user account on your computer, and then check.Create a new user account-
http://Windows.Microsoft.com/en-us/Windows7/create-a-user-accountIf you are not faced with the same question in a new user account, you can view the link below and use the steps provided to fix a corrupted - user profile
http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profileI hope this helps.
-
Whenever I try to download anything on my laptop, I get a message saying that a virus has been detected and it is deleted. So I can't download files or even virus scans. Help, please...
Hello
Read the answer to your problem through The ball in this thread link.
"I get the error message"xxxxx.xxx"" contains a virus and has been eliminated ' downloads... on all software updates from microsoft ".
See you soon.
-
When I go to one of the three users on a Vista Home system, I get the message "process host windows (Rundll32) has stopped working" & "Windows Explorer has stopped working".
I ran SFC and chkdsk for this user, (took 2 hours) and it is not fixed. Help, please?
I ended seting up a new user for my wife, the user who is messed up. and I overcame everyting execpt his address book/contacts. She wants me to fix the first. Help, please.
SpamLessSN
Hello
Are what contacts/address address you referring to?
Perform the following steps in order to correct the damaged user account
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profileHope this information helps. -
Original title: "Windows Explorer has stopped working and needs to close" Windows 7
Help, everytime I try to go to the Control Panel, I get the message "Windows Explorer has stopped working and needs to close"
I searched some other forum posts and can't find anything that worksI tried using my guest accountRan antivirus/spywareDisc chkscannnowshooting and antivirus (under msconfig) programsnothing seems abnormal in the printer and device sectionWhen I look at the errors, which seems to be the culprit: "KERNELBASE.dll, version: 6.1.7601.17651.Because of this error, I can't (or don't know how) uninstall programs or doing anything in the control panel.
I tried to install ms office 2010 when it started past so now I uninstalled all older versions of office and can not install a new because it says I need to uninstall the old version of Groove (not sure that I have never used it).I'm not good at this stuff so pls be kind in your explanations of what I should try.Thank you!
JuliePS, I have an improved version of Windows 7 and do not know where the drive is.Try this:
1. press CTRL + ALT + DEL2. Select the Task Manager3. go to: processes > explorer.exe > end process4. once go to: Applications > new task > explorer.exeSee if that helps. -
Whenever I try to download a PDF, I get a message saying "tablet free PDFT has stopped working? I cannot read any PDF document.
Anyone know how I can fix this problem?original title: PDFT TabletDownload adobe reader (free) and change for her.
-
I'm running Windows Vista Business 2007. I have not had problems with my computer until my computer has been infected with the Malware last week. The malware has been removed. The problem I have is when I try to delete a file, the shortcut on the desktop or do anything, I get a display box that appears and says "Windows Explorer has stopped working... Windows is looking for a solution to a problem." Then another presentation box appears and says "Windows Explorer restarts... "and it restarts. The file will not be deleted. I tried to delete files in multiple places and using several methods of deletion (button Delete, right click and delete, move, delete, etc.)
I tried many actions listed on the support forums and nothing has worked yet. When I first upgraded to windows I had to turn off user account control because it was originally the System unstable and would not allow updates to install. I made on and off again, but it does nothing to help with that.
ANY INFO on my problem would be greatly appreciated!
Search for malware that were missed, as suggests.
Many times when someone experiences this problem, it may be due to add-ons explore or shell extensions. Consider using Sysinternals Autoruns or ShellExView. Disable Add-ons and non Microsoft shell extensions and verify the behavior. If he went, reactivate the disabled extensions/add-ons, one at a time and see if you can identify who may be liable.
Try a clean boot, or boot into safe mode. The behavior persists?
Another option could be to consider the establishment of the hierarchy of the following registry keys in the registry:HKLM\Software\Microsoft\Windows\Windows error Reporting\LocalDumps\explorer.exe\In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the value to%systemdrive%\localdumpsdata. Ensure that the %systemdrive%\localdumps file exists, and then cause the crash to happen. It must be a dump file in %systemdrive%\localdumps. Download the dump on your SkyDrive file and provide a link.(Letter is an environment variable that represents the system drive, usually C:.) -
Original title: virus Possible?
I am running Windows Vista Home Premium on a Toshiba laptop. The last time I tried to stop it, it froze (got as far as the last screen showing 'close', then didn't). The next time I turned it on the desktop would not load completely (white screen, no desktop icons, accesses start bar) and if I click on the desktop I get a message saying "Windows Explorer is unresponsive. I tried to scan antivirus, but that also froze. I ran Microsoft defender several times, and it always freezes on C:\windows\system32\cmd.exe. While I can access internet Explorer, I can't click on the links that would open a new page (gel once more). Finally I can't yet do a reboot or a full stop. If it's a virus, how can I solve the problem when no anti-virus software is running?
Any help would be greatly appreciated! I just moved across the world and have little knowledge of computers (but I'm much less following the instructions!). The last thing I need is for my laptop to be drunk so I can't communicate with the House...
Hello
Since you have had that protection antivirus in the next message will be methods to
carefully check for malware.TrendMicro must be uninstalled and replaced<- this="" is="" a="" must="" do!="" if="" you="" have="">->
problems to check with TrendMicro.Instructions/TrendMicro removal tool
http://eSupport.trendmicro.com/1/How-do-I-remove-old-or-new-versions-of-trend-micro-products-in-my-comp.aspxHow can I uninstall my Trend Micro program removal tools fail?
http://eSupport.trendmicro.com/pages/how-do-I-uninstall-my-trend-micro-home-and-Home-Office-program-if-the.aspxList of tools to clean/uninstall anti-malware programs
http://answers.Microsoft.com/en-us/protect/Forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-C05D-4546-8788-0aa4c25a1f91Uninstallers (removal tools) for common antivirus software
http://KB.eset.com/esetkb/index?page=content&ID=SOLN146------------------------
Here's what I use and recommend: (these are all free and very effective versions.)
Avast and Prevx proved extremely reliable and compatible with all I have
launched on them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.Avast Home free - stop any shields is not necessary except leave the file system, Web,.
Operational network (Script and behavior are also recommended in Ver 6 +).Prevx - Home - free
Windows Firewall
Windows Defender (is not necessary if you use MSE)
Protected IE - mode
IE 8 - SmartScreen filter WE (IE 7 phishing filter)
I also IE always start with asset if filter InPrivate IE 8.
(It may temporarily turn off with the little icon to the left of the + bottom
right of IE)Avast - home - free - 7.x stop shields you do not use (except files, Web, network, &)
Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
disabled - click OK
http://www.avast.com/free-antivirus-downloadOr use Microsoft Security Essentials - free
http://www.Microsoft.com/Security_Essentials/Prevx works well alongside MSE or Avast
Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y<-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspAlso get Malwarebytes - free - use as scanner only. If you ever think malware and that
would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
(not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
never find anything of note that I started to use this configuration.
http://www.Malwarebytes.org/products/malwarebytes_free=======================================
Do not type the sfcdetails command, copy and paste.
Many files that SFC cannot resolve are not important.
Start - type in the search box-> find CMD in top - click right on - RUN AS ADMIN
put the command from below (copy and paste) in this box and her and then press ENTER.
findstr/c: "[SR]" %windir%\logs\cbs\cbs.log > sfcdetails.txt
who creates the sfcdetails.txt file in the folder that you are in when you run it.
So if you're in C:\Windows\System32 > then you will need to look in that folder for the file.
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
in Windows Vista
http://support.Microsoft.com/kb/928228This creates sfcdetails.txt in C:\Windows\System32 find and you can post the errors in a message
here. NOTE: there are probably duplicates so please only post once each section error.You can read the newspaper/txt files easier if you right click on Notepad or Wordpad then RUN AS ADMIN - then
You can navigate to sfcdetails.txt (in C:\Windows\System32) or cbs.log (in C:\Windows\Logs) as needed.
(You may need to search sfcdetails.txt if it is not created in the default folders.)=================================================================
Did you do checks memory and updated the BIOS, chipset of low level drivers and major
embedded and separate device drivers?I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
Windows Messenger does not open, I get error saying Windows Live messenger stops working
Discussions in Windows Live Messenger
They will help you with your WLM questions when repost you your questions in the highest Windows Live Messenger Newsgroup.
See you soon. Mick Murphy - Microsoft partner
-
I received error messages saying that hl2.exe has stopped working.
HL2.exe has stopped working?
original title: hl2.exe has stopped working
Hi 1patrick1!
Thanks for posting your question. Here is some important information about the hl2.exe that can help.
HL2. EXE has stopped working the issue
Game error: HL2. EXE has stopped working
Important:Please read the FAQ in the link below to determine if your question should be directed to the developer of the game or to the Steam support:
General troubleshooting
Game crashes can have several different causes depending on your system. The best way to determine that the problem is caused by East follow this guide first:
Windows Vista users
There are several patches available for Vista users and Vista users with Nvidia cards. We recommend that you follow the Guide Windows Vista in its entirety.
Anti-virus software
Some software anti-virus and anti-spyware such as Norton/Symantec, AVG 7.5, Avast, Spyware Doctor and Nod32 have been confirmed to cause the game crashes with Source engine games. If disabling your antivirus software or security is not enough, you can consider completely uninstalling these applications until an update is published by the developers of antivirus software that resolves these compatibility issues. More information found in the section troubleshooting game crashes FAQ linked above.
Background applications
Graphically intense games such as half-life 2: Episode Two and Team Fortress 2 require a lot of your system resources to operate. Having background applications being run while you play can often result in the game engine competing for resources with other applications system. Often, this can cause the game to crash because it is not free enough for the game to use system resources. Please follow the guide below for more information:
Disabling background Applications
It is also important to ensure that your system has enough available expanded memory. Please follow this guide for more information.
Hope it will be informative for you.
The respect of
Anurag Shukla
Microsoft Certified Professional -
ExploInternet Internet exporer has stopped working
Windows can check online for a solutiom to the problem
-> OnlinCheck check online for a solution and close the program
-> Close the don't
PROBLEM ISEVIDENT
Signature of the problem:
Problem event name: BEX
Application name: IEXPLORE. EXE
Application version: 11.0.9600.18231
Application timestamp: 56b8edd6
Fault Module name: StackHash_d7b8
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception offset: 1002ab36
Exception code: c0000417
Exception data: 00000000
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information 1: d7b8
More information 2: d7b83704f6db94e0c4619825a3362866
3 more information: 6b 15
Additional information 4: 6b153378e67b448e43ca3c57dc8920c9
Then, I lose the page and have courses all over again.
Can someone please help. It started only happening more than a week.
Hello
Thank you for your response. Check this link and follow the post SpiritX for troubleshooting steps.
Please let us know how it goes for help us to you more.
-
REFERENCE DELL CORP. JUST SEND A DELL TECHNICIAN TO MY HOME TO INSTALL A NEW HARD DRIVE AND REINSTALL MY WINDOWS 7 HOME PREMIUM ON MY LAPTOP. A DISABILITY I CAN'T USE WINDOWS 8 OR 10. DELL TECHNOLOGY SET UP MY PC TO INSTALL WIN 7 UPDATES. IT HAS WORKED FINE UNTIL TODAY WHEN I SAW A NEW MESSAGE IN WINDOWS UPDATES, THE MESSAGE SAYS... WINDOWS 10 HAS JUST BEEN INSTALLED ON YOUR PC, RESTART YOUR PC FOR WINDOWS 10 CAN BEGIN? I NEVER AGREED TO HAVE WIN 10 BEING DOWNLOADED ON MY LAPTOP, BECAUSE OF A DISABILITY, I AM NOT ABLE TO USE WIN 8 OR 10 WINDOWS, I DON'T WANT TO NOT SEEM RUDE, BUT ANY SOCIETY THERE REALLY POWER TO CHANGE A STAFF OF LAPTOP? THIS SEEMS TO GO AGAINST WHAT THE RULES ADA AND RULE OF LAW, I THOUGHT THAT THE AMERICAN WITH THE DISABILITY ACT WAS A LAW AT THE NATIONAL LEVEL, I DON'T WANT OR NEED ANY KIND OF HASSLES. I JUST WANT TO BE ABLE TO USE MY LAPTOP WITH WINDOWS 7. DOES ANYONE KNOW HOW TO EMAIL OR 'CHAT WITH MICROSOFT' OR DOES ANYONE KNOW HOW I CAN STOP WINDOWS 10 MARKET, BECAUSE WHEN I TURN OFF MY PC, WHICH IS SUPPOSED TO START WINDOWS 10! THANKS for ANY HELP at ALL :) maryann10144
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