I get a pop up that says that this computer is not running windows genunie

I've been using this computer from dec 2010 all of a sudden I wake up a pop that says that this computer running windows genunie not how to fix it?

I ran the Diagnostic tool suggested 1.9.0027.0 with the following results:

Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->

Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - WJ2H8 - R6B6D-7QJB7
The Windows Product Key hash: ckKNc + BBPDWmo1LUlOkraNjlQ34 =
Windows product ID: 00359-OEM-8992687-00006
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DA3A44EE-3695-4C81-B47E-4DDD8B7E01C7} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120503 - 2030
TTS error:
Validation of diagnosis:
Resolution state: n/a

Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002

Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Internet Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office details: {DA3A44EE-3695-4C81-B47E-4DDD8B7E01C7}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-7QJB700359-OEM-8992687-000062S-1-5-21-2417642685-859074727-1096029795Gateway NV59 Phoenix Technologies LTD.V1.09 20091126000000.000000 + 0002E813E07018400FC04090409Central Standard Time(GMT-06:00)03ACRSYSACRPRDCT109

Content Spsys.log: 0 x 80070002

License data-->
The software licensing service version: 6.1.7601.17514

Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3092009
Installation ID: 002943852626818405599325422933479754348716776080198466
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 7QJB7
License status: licensed
Remaining Windows rearm count: 2
Trust time: 06/08/2012-13:58:07

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 8:6:2012 12:55
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys

--> HWID data
Current HWID of Hash: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEQYILD3hFU8Zi87L/p774oXF0 =

Activation 1.0 data OEM-->
N/A

Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC APIC PTLTD
FACP INTEL CALPELLA
HPET INTEL CALPELLA
START PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm

Can anyone help?

That usually fixes 80% of these symptoms. I just got an email with another possible fix.

E-mail repeated here
Another possible remedy for machines that do not respond to the
Update the drivers of fast storage Intel - the symptoms seem to be
identical in a report of MGADiag
This list of incompatibilities of file that we know so well can also be caused
by a 'locked' CATROOT2 folder - the solution is usual
Rename the CATROOT2OLD file and reboot
Unfortunately I do not know how to rename this file for sure. Now, I'm trying to find out.

Tags: Windows

Similar Questions

  • I have Windows 7 genuine, but I get messages saying that this computer is not running genuine Windows

    I get the message of Windows Activation technologies "this computer is not running Windows" for the last few days. When I click on 'Set online now' it takes me on the Microsoft site and offers I buy the new sofware. My Windows 7 is genuine and has been installed on my Sony Vaio again, so obviously I don't want to buy it again. After reviewing on community support area, I saw that MGADiag generates a report that could help solve the problem and it is copied below. Any help would be welcome.

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE21
    Code of Validation caching online: 0x0
    Windows product key: *-* - VGV87 - C7XPK-CGKHQ
    The Windows Product Key hash: sdEjrEJjW0FuXAhegYxl8GAkBYg =
    Windows product ID: 00359-OEM-8992687-00016
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0FF6FE5D-A4FF-4177-A5B3-55B6F949C3AB} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.130318 - 1533
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-

    517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Internet Explorer\iexplore.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office details: {0FF6FE5D-A4FF-4177-A5B3-55B6F949C3AB}

    1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-

    -*-* - CGKHQ00359-OEM-8992687-000162S-1-5-21-641730022-471733996-

    4250773794Sony

    CompanyVPCEB11FDAmerican Megatrends

    Inc.. R0300Y8

    minor = '6' / >20100720000000.000000 + 000B55C3C07018400FC10090

    409GMT Standard Time (GMT 00:00)

    0 3 Sony

    VAIO109<>

    tions / >

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-4105-7600.0000-0192010
    Installation ID: 006076260434377233206665676742955105973341850993364523
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: CGKHQ
    License status: licensed
    Remaining Windows rearm count: 4
    Trust time: 28/09/2013 18:55:34

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0x000000000001EFF0
    Event timestamp: 9:22:2013 19:28
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered the file: %systemroot%\system32\sppobjs.dll
    Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Altered the file: %systemroot%\system32\sppwinob.dll
    Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
    Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
    Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Altered the file: %systemroot%\system32\drivers\spsys.sys

    --> HWID data
    Current Hash HWID: MAAAAAEAAwABAAEAAAABAAAAAgABAAEA6GHy6bq ++ kVSxx7uGP9GKlhLNjgyiVxd

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC Sony VAIO
    Sony VAIO FACP
    HPET Sony VAIO
    MCFG Sony VAIO
    SLIC Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO

    I wish to support engineers learn to read a diagnostic report.

    The common cause for these mismatches is a defective Intel Rapid Storage Tech driver

    Download and install the latest version of...

    https://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&ProdId=2101&DwnldID=22194

    you want this one: iata_enu.exe

    Restart then run another MGADiag report and view the results.

  • "This computer is not running windows" bought online drive, worked for awhile that started to get the message no real

    Bought the disk online, worked great, I had a few computer breaks down and built a new computer.  Many worked on the new computer for months... then the message "not authentic" began to appear.

    Diagnostic report (1.9.0027.0):

    -----------------------------------------

    Validation of Windows data-->

    Validation code: 50

    Code of Validation caching online: 0x0

    Windows product key: *-* - M3DJT - 4J3WC-733WD

    The Windows Product Key hash: xo + ajVSpae7/4VoZjS7m6JL0f3A =

    Windows product ID: 00371-OEM-8992671-00524

    Windows product ID type: 2

    Windows license Type: OEM SLP

    The Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {942260EC-6591-4F21-A3E3-8294A20E2321} (1)

    Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Product name: Windows 7 Professional

    Architecture: 0 x 00000009

    Build lab: 7601.win7sp1_gdr.130318 - 1533

    TTS error:

    Validation of diagnosis:

    Resolution state: n/a

    Given Vista WgaER-->

    ThreatID (s): n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    File: No.

    Version: N/a, hr = 0 x 80070002

    WgaTray.exe signed by: n/a, hr = 0 x 80070002

    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    OGAExec.exe signed by: n/a, hr = 0 x 80070002

    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->

    Office status: 100 authentic

    Microsoft Office Professional 2007-100 authentic

    OGA Version: N/a, 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Data browser-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default browser: C:\Program may Explorer\iexplore.exe

    Download signed ActiveX controls: fast

    Download unsigned ActiveX controls: disabled

    Run ActiveX controls and plug-ins: allowed

    Initialize and script ActiveX controls not marked as safe: disabled

    Allow the Internet Explorer Webbrowser control scripts: disabled

    Active scripting: allowed

    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->

    Office details: {942260EC-6591-4F21-A3E3-8294A20E2321}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-733WD00371-OEM-8992671-005242S-1-5-21-49902413-2146429849-4075169553to be filled by O.E.M. power O.E.M. American Megatrends Inc.. 0906 20120917000000.000000 + 00029343D07018400F204090409Central Standard Time(GMT-06:00)03100100Microsoft Office Professional 200712wznNXCj5jOP5M9 + Hd/snLz 0nek plus81605-901-0646624-659751 6CEFCA8B5E0CF0A

    Content Spsys.log: 0 x 80070002

    License data-->

    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Professional edition

    Description: operating system Windows - Windows (r) 7, channel OEM_SLP

    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764

    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1012013

    Installation ID: 011131536211024530581264179970830044519815721950230836

    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial product key: 733WD

    License status: Notification

    Reason for the notification: 0xC004F057.

    Remaining Windows rearm count: 3

    Trust time: 05/06/2013-08:16:38

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    Beyond: 0 x 0000000000000000

    Event timestamp: 4:12:2013 15:05

    ActiveX: Registered, Version: 7.1.7600.16395

    The admin service: recorded, Version: 7.1.7600.16395

    Output beyond bitmask:

    --> HWID data

    Current Hash HWID: MAAAAAEAAwABAAEAAAACAAAAAQABAAEAln2Q95FSdMRkx0ZSmkbS6a5dysQ + B251

    Activation 1.0 data OEM-->

    N/A

    Activation 2.0 data OEM-->

    BIOS valid for OA 2.0: Yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID consistent: n/a

    BIOS information:

    ACPI Table name OEMID value OEMTableID value

    APIC                                    ALASKA                                A M I

    FACP                                   ALASKA                                A M I

    HPET                                    ALASKA                                A M I

    MCFG                                 ALASKA                                A M I

    FPDT                                    ALASKA                                A M I

    BGRT                                   ALASKA                                A M I

    SSDT AMD POWERNOW

    you use a Dell OEM SLP key on a motherboard retail. that does not work.

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  • Windows Activation Technologies, said that this computer is not running Genuine Windows"

    Good evening... I have a few question on my Windows operating system.
    I have laptop-HP Pavilion DM4-3001tx build with Windows 7 Home Premium (OEM)... At least the year that I use, now I got the message of Windows Activation Technologies because my Windows is not genuine.
    My question is:
    Can I do my genuine Windows again (without re - install & buy the genuine copy of Windows). If possible, how?

    Sorry, I'm not good in English & please forgive me if my English is too coarse and hard to understand. I thank you for your advice and have a nice day.

    http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c03125611&CC=ID&DLC=en&LC=en

    Try the following:

    Check your hard drive for errors:

    Click Start

    Type: CMD, according to the results, right-click CMD

    Click on "Run as Administrator"

    At the command prompt, type: chkdsk /f /r

    When you restart your system, your computer will be scanned for errors and will try to correct them.

    also:

    Click Start
    Type: CMD, according to the results, right-click CMD
    Click on "Run as Administrator"
    At the command prompt, type: sfc/scannow

    This will check for any breach of integrity

    Restart your system

    also:

    Credit Noel Paton:



    1) click the Start button.

    (2) type: CMD.exe in the field "search programs and files".

    (3) right click on CMD.exe and select run as administrator

    (4) type: net stop sppsvc (it may ask you if you're sure, select Yes)

    Note: the Software Protection service may not be running, that's ok.

    (5) type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    (6) type: Rename tokens.bar tokens.dat

    (7) type: cd %windir%\system32

    (8) type: net start sppsvc

    (9) type: slui.exe

    (10) after a few seconds of activating Windows dialog box will appear. You may need to reactivate and/or re - enter your product key or Activation can occur automatically.

    Run the MGADiag again and post the report

    During the validation, use Internet Explorer, not Firefox.

  • Message that my computer is not running genuine Windows

    Separated from this thread.

    My windows does not work it says that my computer is not running windows I have windows 7 please help

    The computer is LG and BIOS is at least 2 years prior to Windows 7, this has not come with her.

    The name of the product that it enumerates as Windows XP and is a Volume License only normally provided to business users with key management server authentication.

    You will need to purchase a new license and reinstall

  • "this computer is not running a genuine version of windows" I know that this version is authentic. How can I fix it?

    I get a window that says "this computer is not running a genuine version of windows" I know that this version is authentic. There is a link that says "resolve online", I clicked on the link and downloaded something. I went to open it, but I was warned that he could not identify the Publisher so I cancelled. This warning appears at regular intervals. What should I do?

    Your report does not indicate that a problem.

    apply the next update if you do not have and see if it solves the problem, then:
    http://support.Microsoft.com/kb/3024777

    Restart, then wait a bit to see if the problem is resolved, if not:
    then:
    Click Start, right click on computer
    Click on properties
    Scroll down to the Windows Activation
    Click on the link 'change product key '.
    Enter the product key located on the COA sticker attached to the bottom of your laptop or in the battery compartment. Click next to activate via the Internet.
    COA certificate of authenticity:
    http://www.Microsoft.com/howtotell/content.aspx?PG=COA
    ??
    What is the certificate of authenticity for Windows?
    http://Windows.Microsoft.com/en-us/Windows7/what-is-the-Windows-certificate-of-authenticity
    or
    How to activate Windows 7 manually (activate by phone)

    1) click Start and in the search for box type: slui.exe 4

    (2) press the ENTER"" key.

    (3) select your "country" in the list.

    (4) choose the option "activate phone".

    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.

    (6) explain your problem clearly to the support person.

    http://support.Microsoft.com/kb/950929/en-us

    If the problem persists:

    Check your hard drive for errors:
    Click Start
    Type: CMD, according to the results, right-click CMD
    Click on "Run as Administrator"
    At the command prompt, type: chkdsk /f /r
    When you restart your system, your computer will be scanned for errors and will try to correct them.

    then

    Click Start
    Type: CMD, according to the results, right-click CMD
    Click on "Run as Administrator"
    At the command prompt, type: sfc/scannow

    This will check for any breach of integrity

    Restart your system

    Wait and see if the problem is resolved later.

  • "this computer is not running a genuine version of windows" I know that this version is authentic because it came installed with my laptop. How can I fix it?

    I get a window that says "this computer is not running a genuine version of windows" I know that this version is authentic. There is a link that says "resolve online" I clicked on the link and it opened a program who said that this version of windows is not genuine and buy a new version. This warning appears at regular intervals. What should I do? In addition I do not see the app 'Get windows 10' in the same taskbar so I can take advantage of an upgrade of the tax.

    I have run the MGADiag, and the results are as follows:

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE21
    Validation caching Code online: n/a, hr = 0xc004f012
    Windows product key: *-* - GJY49 - VJBQ7-HYRR2
    Windows product key hash: W5/6nm6F2UPXrCkY5xUhXb / + 21 = g
    Windows product ID: 00426-OEM-8992662-00006
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {398D0EBE-3C7A-4A21-9BCF-5F4A9B93FED8} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Ultimate
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.150525 - 0603
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Enterprise 2007 - 100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\slc.dll[Hr = 0x800b0100]

    Other data-->
    Office details: {398D0EBE-3C7A-4A21-9BCF-5F4A9B93FED8}1.9.0027.06.1.7601.2.00010100.1.0.001x 64*-*-*-*-HYRR200426-OEM-8992662-000062S-1-5-21-1267405743-3636759100-585774851Hewlett-PackardHP Pavilion Notebook PC g6InsydeF.1420120920000000.000000 + 00058173A07018400FE40090409India Standard Time(GMT+05:30)03HPQOEMSLIC-MPC100100Microsoft Office Enterprise 2007127480B9502DF0D86oYWOW5ayFE3pZ jvTpuXYsY64JE plus 89388-707-8722531-65066 14

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Ultimate edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-16393-7601.0000-0242014
    Installation ID: 006466603276732001145011356603354051021166721866343391
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: HYRR2
    License status: licensed
    Remaining Windows rearm count: 0
    Trust time: 21/06/2015-17:59:50

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0 x 0000000000000100
    Event timestamp: 6:20:2015 17:24
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui

    --> HWID data
    Current Hash HWID: NAAAAAIAAQABAAIAAAABAAAABAABAAEA6GGQEglqXtSqHqge9HGqVORIoK8 + Mei3FuGWYw ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC 183 HPQOEM
    HPQOEM FACP SLIC-MPC
    HPQOEM 183 DBGP
    183RD HPET HPQOEM
    STARTUP 183 HPQOEM
    MCFG 183 HPQOEM
    WDAT 183 HPQOEM
    UEFI 183 HPQOEM
    ASF! 183 HPQOEM
    SLIC SLIC-MPC HPQOEM
    SSDT HPQOEM INSYDE
    ASPT 183 HPQOEM
    HPQOEM 183 FPDT
    SSDT HPQOEM INSYDE
    SSDT HPQOEM INSYDE
    SSDT HPQOEM INSYDE

    The installed key is indeed for an ACER computer - and ONLY valid on this brand.

    You must reformat and reinstall with the help of authentic materials and key - HP!

  • maintenance cleaning disc, said that this computer is not a cd burner or dvd

    message says that this computer is not a CD burner or a DVD burner.

    Which removes all the unnecessary temporary files that Windows and the program creates. If you have a CD burner, installed, you must make sure that the correct driver is installed for Windows to recognize it as a "burner" and not just a 'normal' CD

    E-mail address is removed from the privacy *.

  • Error installing Microsoft NET Framework 3.5 Service Pack 1 Setup program has detected that this computer does not meet the requirements to install this software

    I need to install Microsoft NET Framework 3.5 Service Pack 1, as it is necessary to perform a Dell diagnostic Test, but I've been advised that: Setup has detected that this computer does not meet the requirements to install this software. Requirement: Windows install 3.1.

    However, when I look at the download page of Windows Installer 3.1 is not actually as for XP with SP3. I tried anyway and: Setup has determined that the version of Service Pack for this system is newer than the update you are applying. There is no need to install this update. Well actually it is there...

    Is there a way to get around this?

    See below articles for solution

    1 system requirements for the .net framework

    http://msdn.Microsoft.com/library/8z6watww.aspx

    2 download links for .net framework

    http://www.Microsoft.com/net/download

    or

    http://msdn.Microsoft.com/en-us/library/5a4x27ek

    3. top 8 resources for .net framework

    http://www.Microsoft.com/net/itprofessionals

    4 dependencies and Versions of .NET framework

    http://msdn.Microsoft.com/library/bb822049.aspx

    5 frequently asked questions
    http://msdn2.Microsoft.com/en-us/netframework/aa497323.aspx

    6. management of versions, compatibility and run side-by-side in the .NET Framework
    http://msdn2.Microsoft.com/en-us/netframework/aa497340.aspx

    Good luck

  • "This computer is not running genuine windows", but it is to show that windows is activated when I press [windows and pause/break] key

    Separated from this thread.

    I get the "this computer is not running genuine windows" pop-up, here is my report MGADiag.

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE21
    Code of Validation caching online: 0x0
    Windows product key: *-* - YPVRJ - CY98W-YKBYY
    The Windows Product Key hash: KdkxSlx4eeh4k3BwFZt + xOR3wZ4 =
    Windows product ID: 00359-035-3534634-85107
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FC8DFF3E-B77D-4513-B09E-E9CF9C1A572C} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303 - 2144
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Professional Plus 2007-100 authentic
    Microsoft Office Standard 2007-100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office details: {FC8DFF3E-B77D-4513-B09E-E9CF9C1A572C}1.9.0027.06.1.7601.2.00010300.1.0.003x 32*-*-*-*-YKBYY00359-035-3534634-851075S-1-5-21-15647277-1746603913-3077797680HP-Pavilion,GX755AA-ABA m9177cAmerican Megatrends Inc.. 5.15 20071231000000.000000 + 000F5B93607018400FA04090409Time(GMT-05:00) Standard is03HPQOEMSLIC-CPC100100Microsoft Office Professional Plus 200712C0A25836FDBE5ACFmDbcrRY1pTOcrz4ZUZRHhpUuc0 =89409-726-2958074-6542814100Microsoft Office Standard 200712FmDbcrRY1pTOcrz4ZUZRHhpUuc0 =89396-726-2958074-6553514 C0A25836FDBE5AC

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, retail channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-035-353463-01-1033-7601.0000-3262013
    Installation ID: 002484782683952653327434861081612025197465929151977130
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: YKBYY
    License status: licensed
    Remaining Windows rearm count: 5
    Time to trust: 24/08/2014-14:41:50

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0x000000000001EFF0
    Event timestamp: 8:23:2014 20:38
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered the file: %systemroot%\system32\sppobjs.dll
    Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Altered the file: %systemroot%\system32\sppwinob.dll
    Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
    Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
    Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Altered the file: %systemroot%\system32\drivers\spsys.sys

    --> HWID data
    Current Hash HWID: MgAAAAEAAAABAAEAAQAEAAAAAgABAAEA6GFQuTryZMM2w + JsPsQIyr6kqSNa7GtvzDE =

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0x0
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    HPQOEM APIC-SLIC-CPC
    FACP SLIC-CPC HPQOEM
    HPET SLIC-CPC HPQOEM
    MCFG SLIC-CPC HPQOEM
    LASRYVITRAGE HPQOEM SLIC-CPC
    GSCI HPQOEM SLIC-CPC
    SLIC SLIC-CPC HPQOEM
    SSDT HPQOEM SLIC-CPC

    This may simply be caused by a bad set of drivers of technology Intel Rapid Storage Technology-

    Intel rapid storage driver installation

    try to download and install them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    (you want the download of iata_enu.exe)

    Once complete, please restart twice, then after another MGADiag report.

  • My product activation code is now missing from the computer and I recently received a message that my computer is not running genuine Windows.

    I recently received a message that my computer is not running genuine Windows. The product activation code is now missing from the computer. I had the computer for two years and I'm a product of the case but no way Code to enter as there is no "Acivate Windows option available". In addition, just slui.exe tells me that he didn't and to communicate with the gateway manufacturer. Any suggestions?

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE21
    Validation caching Code online: n/a, hr = 0xc0000022
    Windows product key: *-* - WJ2H8 - R6B6D-7QJB7
    The Windows Product Key hash: ckKNc + BBPDWmo1LUlOkraNjlQ34 =
    Windows product ID: 00359-OEM-8992687-00006
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {131481F2-8F22-45C4-AB3C-790AED5B7081} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.110622 - 1506
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Enterprise 2007 - 100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Users\Kevin\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {131481F2-8F22-45C4-AB3C-790AED5B7081}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-7QJB700359-OEM-8992687-000062S-1-5-21-619933626-1398643452-1551818003GatewaySX2851American Megatrends Inc.. P01-A0 20101116000000.000000 + 000CCB23507018400FC04090409Eastern Standard Time(GMT-05:00)03ACRSYSACRPRDCT100100Microsoft Office Enterprise 200712ywReFrpiwGS5KjJd3wYnxyLIKEE =89388-707-4551751-6501614 3CD066791E2A586

    Content Spsys.log: 0 x 80070002

    License data-->
    On a computer running Microsoft Windows non-core, run ' slui.exe 0x2a 0 x 80070426' to display the error text. "
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0 x 0001000000000000
    Event timestamp: 9:25:2011 15:31
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered Service: sppsvc

    --> HWID data
    Current HWID hash: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GFEEqg3RLFazIA5mCewUIycXq0YOVxd

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC ACRSYS APIC1334
    FACP ACRSYS FACP1334
    HPET ACRSYS OEMHPET
    MCFG ACRSYS OEMMCFG
    SLIC ACRSYS ACRPRDCT
    LASRYVITRAGE ACRSYS OEMB1334
    GSCI ACRSYS GMCHSCI
    AWMI ACRSYS OEMB1334
    SSDT DpgPmm CpuPm

    Noel,.

    Thank you I enjoyed your attention and your support.

    I called and Microsoft went through basically the same things that you suggested.

    We did a system restore (at an earlier date) and fortunately he fixed itrself. I'm good to go.

    Who knows why it happened.

    Kevin

  • Popup "Windows Activation Technologies", saying "this computer is not running genuine Windows". 0x8004fe22 validation error

    I haave had this since 2008 HP Pavilion desktop computer.  It came with Win 7 Home installed, and Office Depot had upgraded to Win 7 Pro.  I ran it without any problem of validation for more than three years now.  Tuesday I'll be back for an appointment and the computer went to sleep.  When he woke up normally, I found a 'Windows Activation Technologies' popup saying "this computer is not running genuine Windows".  I tried the link "pay online now", but he ordered me to have to pay for a new facility.  I do not want to do because my Windows has already been purchased and is valid for more than three years.

    Then run Windows Genuine Advantage Diagnostic tool and it came true.

    Diagnostic report (1.9.0019.0):

    -----------------------------------------

    Given WGA-->

    Validation status: genuine

    Validation code: 0

    Code of Validation caching: 0x0

    Windows product key: *-* - PQXXH - YV9X4-W9RHT

    The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =

    Windows product ID: 00371-618-0336466-85959

    Windows product ID type: 5

    Windows license type: retail

    The Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (1)

    Admin: Yes

    TestCab: 0x0

    WGA Version: N/a, hr = 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Product name: Windows 7 Professional

    Architecture: 0 x 00000009

    Build lab: 7601.win7sp1_gdr.120330 - 1504

    TTS error:

    Validation of diagnosis:

    Resolution state: n/a

    WgaER data-->

    ThreatID (s): n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    WGA Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    File: No.

    Version: N/a, hr = 0 x 80070002

    WgaTray.exe signed by: n/a, hr = 0 x 80070002

    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    OGAExec.exe signed by: n/a, hr = 0 x 80070002

    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->

    Office status: 100 authentic

    Microsoft Office Publisher 2007-100 authentic

    OGA Version: N/a, 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: fast

    Download unsigned ActiveX controls: disabled

    Run ActiveX controls and plug-ins: allowed

    Initialize and script ActiveX controls not marked as safe: disabled

    Allow the Internet Explorer Webbrowser control scripts: disabled

    Active scripting: allowed

    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->

    Office details: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F}1.9.0019.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-W9RHT00371-618-0336466-859595S-1-5-21-2646128604-217356146-35614142HP-Pavilion,NY544AA-ABA p6210fAmerican Megatrends Inc.. 5.17 20090724000000.000000 + 000C7263D07018400F204090409Central Standard Time(GMT-06:00)03HPQOEMSLIC-CPC100100Microsoft Office Publisher 20071221A0B52A164FEBCGeuvSw31eIcMjxhj/ZUT54M71Ts =89404-862-3928931-638678

    Content Spsys.log: 0 x 80070002

    License data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: 0x00000000

    Beyond: 0 x 0000000000000800

    Event timestamp: 6:4:2012 18:38

    WAT Activex: registered

    WAT administration service: registered

    --> HWID data

    Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0Ia

    Activation 1.0 data OEM-->

    N/A

    Activation 2.0 data OEM-->

    BIOS valid for OA 2.0: Yes

    Windows marker version: 0 x 20001

    OEMID and OEMTableID consistent: Yes

    BIOS information:

    ACPI Table name OEMID value OEMTableID value

    HPQOEM APIC-SLIC-CPC

    FACP SLIC-CPC HPQOEM

    HPET SLIC-CPC HPQOEM

    MCFG SLIC-CPC HPQOEM

    LASRYVITRAGE HPQOEM SLIC-CPC

    INFO HPQOEM SLIC-CPC

    NVHD HPQOEM SLIC-CPC

    SLIC SLIC-CPC HPQOEM

    SSDT HPQOEM SLIC-CPC

    I was away yesterday and today I tried the process with a freshly downloaded MGADiag.exe and got a different result.

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE22
    Code of Validation caching online: 0x0
    Windows product key: *-* - PQXXH - YV9X4-W9RHT
    The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =
    Windows product ID: 00371-618-0336466-85959
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Professional
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.120330 - 1504
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Publisher 2007-100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-W9RHT00371-618-0336466-859595S-1-5-21-2646128604-217356146-35614142HP-Pavilion,NY544AA-ABA p6210fAmerican Megatrends Inc.. 5.17 20090724000000.000000 + 000C7263D07018400F204090409Central Standard Time(GMT-06:00)03HPQOEMSLIC-CPC100100Microsoft Office Publisher 20071221A0B52A164FEBCGeuvSw31eIcMjxhj/ZUT54M71Ts =89404-862-3928931-638678

    Content Spsys.log: 0 x 80070002

    License data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: n/a
    Beyond: 0 x 0000000000000800
    Event timestamp: 6:6:2012 13:05
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM

    --> HWID data
    Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0Ia

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    HPQOEM APIC-SLIC-CPC
    FACP SLIC-CPC HPQOEM
    HPET SLIC-CPC HPQOEM
    MCFG SLIC-CPC HPQOEM
    LASRYVITRAGE HPQOEM SLIC-CPC
    INFO HPQOEM SLIC-CPC
    NVHD HPQOEM SLIC-CPC
    SLIC SLIC-CPC HPQOEM
    SSDT HPQOEM SLIC-CPC

    I ran full virus and malware scan with Avast Pro and Malwarebytes Pro and a complete diagnosis with Advanced System Care Pro tools that have always kept this system clean and stable.  As expected, no malware, regular maintenance tasks only were delivered.  It's been several days since the last time that I made no change to the system (I upgraded a utility) and the system has been rebooted at least four times after that without problem.  The only other change was an update of Windows.  Interestingly, after that same Windows Update on my machine Vista, it refused to start (BSOD) and I had to go back to a two days old restore point - that fixed it.  I always had a mysterious problem with Win 7 Pro machine that it creates restore points, but I can never find, so I can't have this option on this computer.

    I'm trying to start a new business and cannot afford to be without my computer, or do strange things, or buy a new copy of Windows and take the time to restore a careful configuration of three years.  I when I recently bought a new laptop from Office Depot, I also bought a Windows 7 Pro upgrade kit and installed myself.  When I did, I realized that the update CHANGES THE PRODUCT KEY and I knew not when they improved the office... they give me new product key for the Pro upgrade, so all I have is the original OEM key and apparently going to lose my Pro upgrade if I need to reimage from the disks in the system or the OEM partition.  This is not acceptable, either, and I have no idea how to go about face.  The transaction took place three years ago!

    Please help; I'm already running on the razor's edge with the launch of this company.  This error is likely to destroy me financially.  I can't do what I need to do on the laptop - it is a low-cost, minimal machine and specifically, has no office and the ability to perform graphics... things cutting-edge software that I need to be able to do.

    Click Start

    in the search box, type

    System restore

    and press the Enter key

    Once the system restore is displayed, click Next

    Now put a check mark in the box "Show more restore points.

    What points appear now?

    If there is a just before your problem, try this.

    If this isn't the case - as I say, CANCEL any act performed by ASC and uninstall it.

    Then run another MGADiag report and post it.

  • How can I get rid of the error "this computer is not running genuine windows? I feel I have tried everything.

    I tried several of the fixes discussed on mine, the problem of the popup saying "this computer is not running genuine windows". I'm tired and ready by using Microsoft. I bought this computer with windows installed in 2011 and about a month ago I got the error. When I look at the properties of my computer, it says windows is activated. Help please.

    As expected...

    I downloaded a file - sluicom64.zip - for my OneDrive to OneDrive Christmas

    Please download and save to your desktop.

    Right click on the saved file and select extract all...

    Save it in the default location

    This should create a file sluicom64.reg

    Right-click on the file and select Merge

    Accept the warnings, you should then get a 'Success' message

    Close all windows and restart.

    Run another MGADiag report and view the results.

  • Everything started getting the message "this computer is not running genuine windows.

    I started getting the message "this computer is not running genuine windows.

    I tried re-activate online and still get the message.

    I tried activating by phone and still get the message.

    The message is on the screen and ran up MGADiag and got the following:

    Can anyone help?

    Diagnostic report (1.9.0019.0):
    -----------------------------------------
    Given WGA-->
    Validation status: genuine
    Validation code: 0

    Code of Validation caching: 0x0
    Windows product key: *-* - KM9W6 - FQ6CV - 676B 3
    The Windows Product Key hash: wzer4Vgu/82pZnlLT5clC4N1KMY =
    Windows product ID: 00371-OEM-9072953-34635
    Windows Product ID Type: 3
    Windows license Type: OEM System Builder
    The Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {FB5EAF24-648F-41E9-99B4-E2F77A0E94A3} (3)
    Admin: Yes
    TestCab: 0x0
    WGA Version: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Professional
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.140303 - 2144
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    WgaER data-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    WGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    2007 Microsoft Office system - 100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    [File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    [File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    [File mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office details: {FB5EAF24-648F-41E9-99B4-E2F77A0E94A3}1.9.0019.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-676 B 300371-OEM-9072953-346353S-1-5-21-807467245-3392229789-2570558715Sony CorporationVGNZ790DINSYDER4044M320091110000000.000000 + 00022C13A07018400F804090409Eastern Standard Time(GMT-05:00)03SonyVAIO1001002007 Microsoft Office system12278FF0D99FEF5AE7Nm6Skf12U + IkMGoB/sNA1ilGbw =89451-OEM-6672725-13787 4

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Professional edition
    Description: operating system Windows - Windows (r) 7, channel OEM_COA_NSLP
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-534635-02-1033-7601.0000-3622014
    Installation ID: 009885890881275631194586153296712880021192777835802025
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 676B 3
    License status: licensed
    Remaining Windows rearm count: 3
    Trust time: 01/04/2015-16:56:14

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    Beyond: 0x000000000001EFF0
    Event timestamp: 3:30:2015 21:34
    WAT Activex: registered
    WAT administration service: registered

    --> HWID data
    Current Hash HWID: NgAAAAEAAwABAAIAAAABAAAABAABAAEAln2yeEKnUrCCCPYEgM + iYc7tZGKzbACmhIWA8UbK

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0x0
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC Sony VAIO
    Sony VAIO FACP
    Sony VAIO DBGP
    HPET Sony VAIO
    Sony VAIO BOOT
    MCFG Sony VAIO
    SLIC Sony VAIO
    ASF! Sony VAIO
    SSDT Sony VAIO

    Hi Mark,

    Please contact the Microsoft community.

    This problem can be caused, if any material changes or if the chips are corrupt.

    • You did significant hardware changes to the computer?

    Please follow the method below and check if this can help:

    When you troubleshoot problems activating Windows, you may need to rebuild the Tokens.dat file.

    This article lists the steps to rebuild the Tokens.dat file.

    https://support.Microsoft.com/en-us/KB/2736303?WA=wsignin1.0

    Follow the article below for your reference and check if this can help:

    http://Windows.Microsoft.com/is-is/Windows/help/genuine/FAQ

    As it is an OEM computer, I suggest you contact Sony support if the problem persists.

    http://eSupport.Sony.com/us/p/select-System.pl?Director=driver

    Hope this information was helpful and let us know if you need more assistance. We will be happy to help.

  • Get the Message After that recent Windows 7 update for this computer is not running Genuine Windows

    I bought this directly from computer to DELL 9 months ago. After the last update of Windows 7, I get the Activation screen pop up:

    "This computer is not current running Genuine Windows"

    I tried some of the suggestions on the community forum - did not work.

    I tried to re - activate Windows by phone - rejected

    I tried to follow the directions on the error screen - unfortunately, I seem to get lost in an infinite loop, tried to contact MS Support by eMail... I can never get the screen to contact technical support by email.  I'm trying this.

    This is the form of the output of the MS Genuine Advantage Diagnostic Tool:

    Diagnostic report (1.9.0019.0):
    -----------------------------------------
    Given WGA-->
    Validation status: genuine
    Validation code: 0

    Code of Validation caching: 0x0
    Windows product key: *-* - M3DJT - 4J3WC-733WD
    The Windows Product Key hash: xo + ajVSpae7/4VoZjS7m6JL0f3A =
    Windows product ID: 00371-OEM-8992671-00524
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DF706470-8353-4FE0-BF91-B476B1CC9AD5} (3)
    Admin: Yes
    TestCab: 0x0
    WGA Version: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Professional
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.160121 - 1718
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    WgaER data-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    WGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 114 blocked VLK 2
    Microsoft Office Professional Edition 2003-114 blocked VLK 2
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {DF706470-8353-4FE0-BF91-B476B1CC9AD5}1.9.0019.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-733WD00371-OEM-8992671-005242S-1-5-21-3549810005-129049543-177520327Dell Inc.. Inspiron 3847 Dell Inc.. A06 20150115000000.000000 + 0005BFC3507018400F404090409Mountain Standard Time(GMT-07:00)03DELL WN09 114114Microsoft Office Professional Edition 20031159D1605114E3500vfZmaSmFPIYrLWTcZSZErUQg Fo plus73931-640-0000106-5735514

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Professional edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1252015
    Installation ID: 001012827913503504119443300805063884364523993301059480
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 733WD
    License status: licensed
    Remaining Windows rearm count: 2
    Trust time: 16/02/2016 10:26:03

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000010240
    Event timestamp: 2:11:2016 10:23
    WAT Activex: registered
    WAT administration service: registered

    --> HWID data
    Current Hash HWID: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln1 + zOI4/OXyG2qmZoCBP/rNYBDI9g is

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    FPDT DELL WN09
    ASF! INTEL HCG
    WN09 DELL SLIC
    SSDT PmRef Cpu0Ist
    SSDT PmRef Cpu0Ist
    SSDT PmRef Cpu0Ist
    SSDT PmRef Cpu0Ist
    MSDM DELL WN09
    LAURENCE INTEL HSW

    Thank you for your response.

    This is on a DELL computer.  I contacted DELL support and they have a bulletin on the basis of their knowledge.  The bulletin has a number of solutions for fixing this updates the BIOS including instructions, and updates the driver Intel.  For me, the update of the BIOS seems to have solved the problem.

    http://www.Dell.com/support/article/us/en/19/SLN104591/en

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