I get all the programs listed under my program menu on the start menu, but they all show empty and all my programs are in c/programs as it should.
My computer was infested with viruses, Trojans and so had all digitized and clean, but all my programs listed in the start menu there are the EMPTY list.
I have downloaded and run the Microsoft Fixer ( http://support.microsoft.com/kb/886549 ) and everything is the same.
Any help will be much appreciated.
Thank you!
Jorge.
Hi DandyBaron,
· You are not able to access these programs at all, or simply not start menu?
Follow these methods in the order and see if the problem is resolved.
Method 1: Follow the steps and check out them.
a. open an Admin command prompt window. To open an administrator (high) prompt, click Start, click programs, accessories principally made, right click Guest and then click Run as administrator.
b. in the command prompt window, type the following command and press ENTER:
regsvr32 msxml3.dll
c. closing session and you connect again to your user account and see if the menu items are displaying correctly.
Method 2:
Step 1:
I suggest you analyze your computer Microsoft Safety Scanner, it will help us to get rid of viruses, spyware and other malware
The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
Step 2: try the SFC (System File Checker) scan on the computer.
How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
http://support.Microsoft.com/kb/929833
Hope this information helps.
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