I get an error message when you try to install PS CS6. Telling me missing file and I need to download the support Counsellor who no longer exists.

Need help re install PS CS6, who disappeared off a pc users. I connected to Adobe and downloaded the installer. When I try to run the installer I get an error pop up. "We met the following problems Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem. "Such advice no longer exists! Help

Hi PCBs % century 40,.

'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  Download Creative Suite 6 applications

Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

Navigate in the log files in one of the following folder:

Mac OS: / Library/Logs/Adobe/Installers /.

C:\Program Files (x 86) \Common Files\Adobe\Installers\

The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

You can use WIN RAR to extract the 7z or gz file:

WINDOWS: http://www.rarlab.com/rar/winrar-x64-531.exe

MAC: WinRAR download and support: post-Télécharger

Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

Let us know if that helps.

Tags: Adobe

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