I get an error that the serial number provided is valid, but one product calling could not be found.  Acrobat Pro XI shows not under selection product.

Adobe Acrobat XI Issue 1.JPG

Under Select a product, Acrobat Pro XI does not appear.  I downloaded Acrobat Pro XI.  It's on my desk.

You purchased an upgrade. If you just need to prove that you are allowed to discount. To do that give you the OLD serial number of your OLD product - Acrobat X or 9 - when asked. This is the "eligible product. Do not forget to keep the TWO serial numbers for always, you will need to reinstall.

Tags: Acrobat

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