I get an error that the serial number provided is valid, but one product calling could not be found. Acrobat Pro XI shows not under selection product.
Under Select a product, Acrobat Pro XI does not appear. I downloaded Acrobat Pro XI. It's on my desk.
You purchased an upgrade. If you just need to prove that you are allowed to discount. To do that give you the OLD serial number of your OLD product - Acrobat X or 9 - when asked. This is the "eligible product. Do not forget to keep the TWO serial numbers for always, you will need to reinstall.
Tags: Acrobat
Similar Questions
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I have 5 Lightroom on a new Mac - I have the original label and the number of services. When I try to enter, I get a message that the serial number is invalid. What can I do
Thanks - Yes, it's the LR5.
2 hours on the phone with Adobe technical support, it is fixed.
I guess it was a mistake with the original installation.
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I installed Creative Suite 6 on my iMac (Yosemite) and the serial number has been validated, but when I try to connect to activate the software, it is suspended until I have force the activation of quit smoking. No error message; I have no problem signing in the case. Help?
Hi Jdburton,
Please check: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Concerning
Megha Rawat
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I downloaded and installed 6 Lightroom to my new computer. It will not be validated.
I get a message "Serial number provided is valid, but calling it a product was not found on this computer.
You have entered a serial number update for version 6.
To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.
Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.
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I have a new computer and tried to get the first Pro CS6 installed. I have a license first Pro "Version 6"Windows - I can see in MY PRODUCTS. So downloaded installation for first Pro CS6 "old downloads" page - when I put in the serial number, it says ' serial number provided is valid, but calling it a product was not found on this computer. "there is a"select a product"drop down and the only thing on the list is Pro Prem CS5.5 - when I put in the liscence here It says invalid. Just to try, I downloaded the installation for CS5.5 and who does not accept the license at all. What can I do to get the CS6 running on my new computer?
A bit of history which could be related, I remember that I originally bought first Pro CS5 from someone on ebay, not knowing that it was a Mac version, which would not work on my PC - so I contacted Adobe and upgraded to CS6 for Windows at a lower cost. I see in MY PRODUCTS there is a serial number for the two "Adobe Premier Pro" version 5 for MAC and Version 6 for Windows.
Help is appreciated!
Mike
It asks you to select a product, qualifying, which is that you have you upgraded
IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.
To contact support for a serial number or activation number, please click on the link below:
(be sure to connect to adobe.com with your Adobe ID first)
Serial number and activation support
Guinot
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Serial number entered is valid, but a product of eligibility can not be found on this computer
Serial number entered is valid, but a product of eligibility can not be found on this computer
This means that you install an upgrade version, and you must prove that you have the previous version, which you can do by entering the serial number of your previous version
https://Accounts.adobe.com/ , then click on Plans & products above to find a list of your programs and your serial numbers
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I ordered Acrobat Pro for Mac of Tech Soup. They sent a serial number, but when trying to install I get a message that the number is not valid? How do I fix this?
Thank you. I had entered the wrong serial number at first, but with successive tests (using the correct code) I kept getting the message invalid.
I had to re-launch the installation from the beginning, and when you are prompted to enter the serial number began the installation process.
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Any help?
This means that you install an upgrade version. He asks you to prove that you have an older version that qualifies you to use the upgrade version. Because it can not discoveries opened on the computer, you need to identify which version you are upgrading one and provide its serial number.
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During upgrade Adobe Creative Suite CS4 ME in Adobe Creative Suite CS5.5 Design Premium, I get an error saying that the serial number is not an eligible product, please try another. I used to be able to get a code for the customer service, but I can't chat. Please advise!
MoeGhazal I have reviewed your account and it seems that you have upgraded to a volume license CS4 Design Premium for an upgrade of retail Design Premium 5.5.
I also shows that you have made two purchases of CS5.5 Design Premium, but the second purchase was cancelled. Make sure that you use the serial number that ends in 7886.
If you are using the correct serial number, then it is likely, that the installer won't recognize your serial number of volume license CS4 as being valid for upgrade. If you can contact our support team you can be traversed through an unlocking procedure to allow you to proceed with the installation. You can contact our team of support directly in Contact with the customer. You can try to install a web browser, you have not previously used. It of probably a toolbar or other software applications affect your ability to access the media cat successfully.
If you are unable to reach our support team, then please check your account information is accurate. If you can please then update this discussion after the confirmation of this so I can ask a member of our support team contact you directly.
I would recommend again reaching out directly if possible it will be the most effective method to resolve your current error.
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CS2 does not work on Windows 10 that I entered the serial number provided, but I get an error
I entered the serial number provided on the CS2 activation set up the link. He said that there is an error. Acrobat 7 does not work on windows 10
Hello
Yes, Acrobat 7 is not compatible with Windows 10. It may or may not work on Windows 10.
Thank you!
Shivam
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I tried the license of my trial version of photoshop elements, but the download is for windows and I use a mac. Secondly, I get an error message saying that the serial numbers provided by Adobe in the received email are not correct.
Regarding the download, the correct trial version going, you should be able to manage on the link below. If you have made a purchase and bought a Windows license so it is not valid for a Mac installation. You will need to contact the Support from Adobe when they go bacvk vacation to see about getting the correct license.
You can download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
Photoshop/Premiere Elements 14: http://prodesigntools.com/photoshop-elements-14-direct-download-links-premiere.html
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.Get help from cat with orders, refunds and exchanges (non - CC)
http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 ) -
installed Acrobat DC and get the error indicating the serial number is valid but cannot find any product calling on my computer
As indicated, with an upgrade (apparently what you bought) you will get a request for both the new S/N in the old S/N - assuming that a qualifying product is not installed).
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I downloaded and tried to install CS6 on my computer after that machine has been upgraded to Windows 10. I get a message that says "serial number is not for the product." The drop-down list does not contain CS6 Design and Web Premium. What should I do to get loaded and enabled on my computer?
That fall down, and the serial number you provide must identify the previous version that you upgraded because CS6 is an upgraded version in your case.
Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html
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Question: I have disabled Lightroom on a single computer, but always get a message on the new computer, saying that the serial number is still in use on the old computer. I'm on a Mac and you want to use LR6 on a new iMac. Any suggestions?
Thank you very much. Problem now solved and happiness is back.
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I'm talking about my legal copy of Indesign CS2 adobe, but told me that the serial number is already active. I know that I did at the time, but the computer is dead and the hard drive is GONE. Under license, I could put on my laptop and keep a copy on my PC at home as long as I don't have use both at the same time. None of these computers no longer exists. And why adobe cannot say that it was me who did the first activation?
It won't matter because your copy of CS2 and serial number no longer works. You need to acquire a special version because of the Adobe stop the activation for CS2 server and other products of this period. The links below will explain more and also drive you to the download version, you must get and the serial number, you can use for this.
CS2: Error: unavailable activation server | CS2, Acrobat 7, hearing 3 -.
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm
https://helpx.Adobe.com/Creative-Suite/KB/CS2-product-downloads.html
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