I get calls from a company that says they are MS, is - a scam?

I get calls from a company that says they are Ms.  (last 4 times) they said that my computer reports that I get errors, and they want to use the observer for the team to go into my computer and help me. Is it a scam?

Hello Margaux.730,

Yes, it's a scam. Do not give them access to your PC, they will try to steal personal data such as bank details etc. When they call again just tell them you don't have a PC or simply hung up. Never provide personal details or credit card number because they are also after the money too.

Unless you have a prepaid contract or have opened a support ticket no Microsoft will call you about your PC problems.

This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk |  vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

Tags: Windows

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    I fell that there is 18 months (as mentioned above) and paid the money on my credit card, I don't know how. They used an aggressive remote registry tool that destroyed my PC and I've sat and watched as they did. I had to do a total reinstall (I didn't lose access to my other partitions with total reinstallation, I also two other OS on my PC for all these questions).

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    Just to be safe, at least, if they have access to your computer, it should update your anti-virus package and running a scan completes, then download, install, update and run a scan complete with free Malwarebytes. Change the passwords you use esp and e-mail online banking accounts, etc.

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    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
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    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
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    Microsoft - contact technical support
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    ===========================================================
    ===========================================================

    Follow these steps carefully:

    If you need search malware here's my recommendations - they will allow you to
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    No one program cannot be used to detect and remove any malware. Added that often easy
    to detect malicious software often comes with a much harder to detect and remove the payload. Then
    its best to be thorough than paying the high price later now too. Check with them to one
    extreme overkill point and then run the cleaning only when you are sure that the system is clean.

    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
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    TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
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    http://support.Kaspersky.com/viruses/solutions?QID=208280684

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
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    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

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    Microsoft Malicious - 32-bit removal tool
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    Microsoft Malicious removal tool - 64 bit
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    also install Prevx to be sure that it is all gone.

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    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
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    Try the demo version of Hitman Pro:

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    --------------------------------------------------------

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    New Vista and Windows 7 version
    http://OneCare.live.com/site/en-us/Center/whatsnew.htm

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    http://www.Kaspersky.com/virusscanner

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    -----------------------------------------------------------------------

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