I get 'not genuine message' even though my Windows 7 Professional came installed in my laptop Panasonic Toughbook.

Separated from this thread.

I have the exact problem and that's what I get even though my Windows 7 Professional came installed in my laptop Panasonic Toughbook. Any suggestions would be greatly appreciated.

Thank you. JB

Original title: no real

I suggest that you run the diagnostic tool Microsoft Genuine Advantage in normal mode and copy and paste the results into a response for further analysis:

http://go.Microsoft.com/fwlink/?LinkId=52012

Run the tool and when it ends, click the copy button, open a text such as Word or Notepad file and select Edit, paste. You can paste directly into an answer here. Open a response, right click and select Paste.

Tags: Windows

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    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
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    Trust time: 14/08/2013-17:55:45

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    START HPQOEM SLIC-MPC
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    SSDT PmRef CpuPm
    SSDT PmRef CpuPm

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    (3) follow the instructions to change your product key and activate your copy of Windows 7.

    J W Stuart: http://www.pagestart.com

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    -----------------------------------------
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    Recognized ActiveX controls safe for scripting: allowed

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    [File mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0 x 80070003]

    Other data-->
    Office details: {E1F29653-FC31-4AEC-AC83-CE05FE71C1F9}1.9.0027.06.1.7601.2.00010100.2.0.000x 32*-*-*-*-V4HX600371-OEM-8992671-000132S-1-5-21-890011519-3834378904-4151279053Dell Inc.. OptiPlex 380 Dell Inc.. A06 20110901000000.000000 + 00093203C07018400E804090409Time(GMT-08:00) Standard Pacific03DELL B10K 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Professional edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700013-02-1033-7600.0000-0052016
    Installation ID: 000861993644490333895820783133141645357203881602565381
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: V4HX6
    License status: Notification
    Notification reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trust time: 10/04/2016 23:10:15

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: n/a
    Beyond: 0 x 0000000000000000
    Event time stamp: n/a
    ActiveX: Not registered - 0 x 80040154
    The admin service: not registered - 0 x 80040154
    Output beyond bitmask:

    --> HWID data
    Current HWID hash: MAAAAAEAAwABAAIAAAABAAAAAQABAAEAeqgGUyB1PnaqdsrneLmkC6wrsrTi1UbK

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC DELL B10K
    FACP DELL B10K
    HPET DELL B10K
    STARTING DELL B10K
    MCFG DELL B10K
    SSDT DELL st_ex
    TCPA DELL B10K
    _ DELL B10K
    DELL SLIC B10K
    SSDT DELL st_ex
    SSDT DELL st_ex
    SSDT DELL st_ex

    Windows IS authentic. What should I do? Dell optiplex 380 desktop purchased last year online at dells of renovated online auction factory came with windows 7 ultimate partial key product code: * * 76hmh m4rky v4hx6

    Download & run the MGA tool.  When the results appear, click on the continue button & it turns into a key copy after a short break.  Click copy [ignore the error message that is displayed].  Paste the results directly in Notepad or another & save them to ensure that you can not lose the information.

    Back on this forum & click change under your question:

    • Change the title of the question no real message, MGA posted results to get your issue noticed by the people with the skills to diagnose results
    • Then paste the results in your original post.

    Add a history of the computer & operating system.  To avoid too much back & episodic, you must include this information in your question:

    1. The brand and model of the computer
    2. When & where you bought: new & directly from the computer manufacturer, new & from a manufacturer of small scale computer, pre-owned, refurbished,...
    3. What OS was already preinstalled when you bought it
    4. What further facilities of the BONE [replacements & upgrades] have you done since
    5. Where you bought your OS [replacements & updates] facilities
    6. What type of license [OEM / System Builder or retail] you believe that the pre-installed OS & the following facilities OS [replacements & updates]
    7. What, if any, actions that you have taken to activate in the past to achieve or restore activation
    8. What [s] certificate of authenticity ['COA'] you have on the computer itself, or even provided with the following facilities [replacements & upgrades] OS - COA is the label with the product key of Windows 7 on it but do not reveal the product key itself online [the excerpt shown in the MGA results you post is correct] Note that many laptops have the certificate of authenticity within the battery compartment.
    9. What editions of Windows 7 {Starter, Home Premium, professional, full edition} are indicated on the certificate of authenticity [s].
    10. Windows 7 edition identified in the Control Panel, [view by - small icons, if necessary], System
    11. What activation status is indicated in the lower part of the Control Panel, [view by - small icons, if necessary], System
    12. What recent changes have been made to the computer [replacement HDD, motherboard,...]
    13. What indication do you have that your Windows is not genuine?
    14. You have already done to try to solve the current problem
    • Please note that the people who will try to help you maybe in a different time zone.  Display of all the information in your original question can avoid delays based on the current time zone [someone asked what your model of computer during their day, you don't see the question until the next day, they do not see your response until their next day - 3 days might therefore have passed without any progress].
    • Display of all the information in your original question also establishes a single point of reference so that people who are trying to help you can get all the information they need in one place.  It also helps to avoid delays.

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