I get the error message that I need to re - install UNCDMS. DLL. how to re - install UNCDMS. DLL?

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• When I try to download anything, I get the error message that it contained a virus and was deleted.

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  Hi CarmenMcNamara,

  To provide the proper resolution, I would need more information on your side.

  1. what anti-virus software do you use?

  2. what web browser do you use?

  If you use Internet Explore then you can try the methods provided.

  This problem may occur if the downloaded file is not enabled in Internet Explorer or if antivirus software is blocking the download.

  Method 1:
  I suggest to activate the download of the file in Internet Explorer and check to see if it helps.

  a. close all Internet Explorer or Windows Explorer Windows that are currently open.

  b. Open Internet Explorer by clicking Start, and then click Internet Explorer.

  c. click the Tools button, then Internet Options.

  d. click on the Security tab , click Internet, and then the custom level button.

  e. scroll down to category of downloadsand the download of the file to Activatevalue.

  f. click OKand then click Yes.

  Now, try to download and check if that helps.

  Method 2:
  If the problem persists, I suggest to optimize Internet Explorer and check.

  How to optimize Internet Explorer
  http://support.Microsoft.com/kb/936213/no

  Note: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings. Also, the photos and the videos do not work in any Add - ons.

  Method 3:
  If the problem is not resolved, you can disable the antivirus software and the firewall installed on the computer, and then try to download.

  http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-Firewall-on-or-off

  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

  Check out the link for more information.

  Download files from the Internet: frequently asked questions
  http://Windows.Microsoft.com/en-HK/Windows7/downloading-files-from-the-Internet-frequently-asked-questions

  Hope this information helps. Answer the post with an up-to-date issue report to help you further.

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  You can also try the below methods following the steps by Tim De Baets.
  Method 1: Rebuild the windows media player.
   
  a. exit Windows Media Player.
  b. Click Start, type %LOCALAPPDATA%\Microsoft\Media Playerand then click OK.
  c. Select all files in the folder and then click on Delete on the file menu.
  Note You don't have to remove the folders that are in this folder.
  c. restart Windows Media Player.
  Note Windows Media Player automatically rebuilds the database.
  
  If this does not resolve the problem, disable the Windows Media Player database cache files. To do this, follow these steps:
  a. exit Windows Media Player.
  b. Click Start, type %LOCALAPPDATA%\Microsoftand then click OK.
  c. Select the Media Player folder, and then click on Delete on the file menu.
  d. restart Windows Media Player.
  Note Windows Media Player automatically rebuilds the database.
   
  Method 2: Disable and enable the windows media player. Follow these steps:
   
  a. open the control panel in the start menu.
  b. open programs and features in Control Panel.
  Note: If programs and features are not available, change seen by large icons at the top right of the control panel.
  c. Select Turn Windows features on or off in the left column of the window programs and features.
  d. click on the plus sign next to multimedia functions.
  e. uncheck Windows Media player, and then click OK. (You may receive a warning message. Click Yes).
  f. restart your computer.
  g. to reactivate the media center follow the same steps and place a check for Windows Media player.
  h. click on the Ok button.
  i. restart your computer.
  Turn on or off Windows features
  http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-features-on-or-off
  Method 3: Create a new user profile.
  Create a user account
  http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account
   
  If it works in a new user account, then you will need to fix the corrupted user profile. You can visit this link for the steps:
  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

  Thanks and greetings
  Umesh P - Microsoft technical support.

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