I get the error message "update system tray has stopped working". My Verizon Online backup program doesn't work so not.

I have Verizon Online Backup.  I get the message above, and then some: "error [System.IO.FileNotFoundException]: SyncNShare\OnlineBackup.SyncNShare.exe.

Track: To OnlineBackup.Common.Utility.ApplicationLauncher...

Verizon Online backup is not able to work.

Hi NancyB_598,

Thanks for posting in Microsoft Communities. Provide the following information to understand the issue:

·         Did you do changes on the computer before the show?

·         When exactly do you get this error message?

Follow these methods.

Method 1: Temporarily disable the security software .

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2: Follow these steps:

Step 1: Start the computer in safe mode with network and check if the problem persists.

Step 2: If the problem does not persist in safe mode with networking, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After completing the steps in the clean boot troubleshooting, follow step 7 the link to start the computer to a Normal startupmode.

Let us know if you need more assistance. We will be happy to help you.

Thank you.

Tags: Windows

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