I get the message "You have been disconnected" - can not connect to download applications

I get the message "You have been disconnected", even after the CC update. I created a new account today and have tried to uninstall and reinstall CC, but nothing has changed.

Cannot access my account = impossible to download or access the apps that I need for work.

After checking the forums, it seems to have occurred to many people. I wouldn't not so antsy if it wasn't for the fact that I need to immediately access a project.

The cat does not, so someone please HELP!

Val

OK, so I've resorted to Twitter, but a lovely person under the name of Britt @AdobeCare gave me a helping hand, we were able to solve the problem. I post the links she sent me, I hope they will be useful to anyone who has the same problem.

Solution 2 is what did it for me:

http://helpx.Adobe.com/creative-cloud/KB/unknown-Server-Error-launching-cc.html

I'm on a Mac, and the only problem I have encountered, it was that I couldn't reach the folder from the library of my user name (I think that the file was hidden) which prevented me to find the file opm.db that should be deleted.

If this happens to you, try this:

Open Finder, click Go (next to file, display, editing, etc.) and click go to folder...

Then type in /Users/ [insert your profile name] / Library/Application Support/Adobe/OOBE

That will reveal the opm.db that needs to be deleted.

Click here for other ways to find the hidden folder: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

This is ultimately what has worked for me. After you delete the .db file, I revived CC and signed without problem.

Hope this is useful to someone!

XO

Vale

Tags: Adobe

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