I get the message "You have been disconnected" - can not connect to download applications
I get the message "You have been disconnected", even after the CC update. I created a new account today and have tried to uninstall and reinstall CC, but nothing has changed.
Cannot access my account = impossible to download or access the apps that I need for work.
After checking the forums, it seems to have occurred to many people. I wouldn't not so antsy if it wasn't for the fact that I need to immediately access a project.
The cat does not, so someone please HELP!
Val
OK, so I've resorted to Twitter, but a lovely person under the name of Britt @AdobeCare gave me a helping hand, we were able to solve the problem. I post the links she sent me, I hope they will be useful to anyone who has the same problem.
Solution 2 is what did it for me:
http://helpx.Adobe.com/creative-cloud/KB/unknown-Server-Error-launching-cc.html
I'm on a Mac, and the only problem I have encountered, it was that I couldn't reach the folder from the library of my user name (I think that the file was hidden) which prevented me to find the file opm.db that should be deleted.
If this happens to you, try this:
Open Finder, click Go (next to file, display, editing, etc.) and click go to folder...
Then type in /Users/ [insert your profile name] / Library/Application Support/Adobe/OOBE
That will reveal the opm.db that needs to be deleted.
Click here for other ways to find the hidden folder: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
This is ultimately what has worked for me. After you delete the .db file, I revived CC and signed without problem.
Hope this is useful to someone!
XO
Vale
Tags: Adobe
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Hi RobCo,
Follow step.
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- Navigate to the OOBE folder.
- Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
- Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
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Concerning
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Thank you!
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I am on a Mac in the Mavericks (OSX 10.9).
Nothing seems to work and I was forwarded from one Department to the thing of support chat window.
Someone for the love of God, please help.
I would like to share with you the solution that worked for me.
It's the walkthrough, I followed, guided by Tariq to the live Adobe chat service:
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2: Open a window in the Finder, select go > go to folder option, type in ~/Library and press to enter.
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4: delete the opm under OOBE.
5: OOBE and rename it OOBEold.
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Hi GESH78,
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This issue may be caused if you are using the proxy settings, incorrect settings or store waiting for update needs to be installed on your computer. I would suggest trying the following steps and check if it helps.
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Install all pending Windows updates and check if it makes a difference.
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