I get this fatal error: could not connect to gemini: connection refused, what this means and can it be fixed.

Windows Mail is where I get the message

We have reported this problem to Ryan Johnsen, GoDaddy support supervisor, for more than three weeks. Apparently, the GoDaddy servers reject attempts to connect to Outlook. It is a known issue and GoDaddy does not seem to be able to correct this problem.

Mr. Johnsen gave repeated assurances that they are "working on the problem", but there has been no improvement over the 3 week period that we reported it.

The problem is intermittent but frequent (usually from 5 to 25 incidents a day) can and has caused the loss of data as well as accidents of Outlook. IMAP errors can also trigger sound alarms that are difficult to disable. Initially, Mr. Johnsen told us that this type of problem was 'normal '. When pressed, he admitted that it was a known bug and that they are working on this topic. We were told also that Godaddy was able to trace the problem in the server logs because it was reported on the client side. It seems that logging an attempted connection failed but Mr Johnsen claims that it is not.

We do not know any similar problem with other IMAP e-mail providers and will probably have to migrate our email to accounts other provider since Godaddy has not been able to deal with success.

In summary, our experience indicates that there are serious support and technical problems that are running Outlook 2010 clients against Godaddy IMAP e-mail premium accounts. The problems are recognized by Godaddy and apparently also occurs with other e-mail clients Microsoft as shown here and elsewhere.

Tags: Windows

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