I get "Windows can't check for updates" everytime I try I get a "an error occurred" why I can't get this to work?

I can't get updates at all. I did have one in 2 weeks because the automatic update can not pass for some reason any... Does anyone have this problem before?

CharlesPyle,

Suggest that you first spread malware as the cause of the problem by following these steps:

(1) have your system scanned by the antivirus/security suite installed.
(2) run this tool from Kaspersky: how to remove malware belonging to the family Rootkit.Win32.TDSS http://support.kaspersky.com/viruses/solutions?qid=208280684>

If no malware has been detected, there's a Fixit on this page which will reset the Windows Update components:

How to reset Windows Update http://support.microsoft.com/kb/971058components >

Suggest you download and Save it. Then, close all the open programs and web browsers.
Run Microsoft Fixit50202.msi and choose its default mode.
After that he finished the race, see if the return code is displayed again when looking for updates.

If not, then run the Fixit once more and choose his Aggressive mode.
Restart once it is finished and see if the return code always appears when the updates.

IF malware is detected, then please post if it has been removed and that the specific name of what has been detected.

06/20 / 1109:22:48

Tags: Windows

Similar Questions

  • Windows update error: Windows cannot currently check the updates because the service is not running

    Original title: Windows Update No. Longer - Vista business functions

    Last month my Win Vista will not update, little matter how many times I try to do. I always get the error message "Windows cannot currently check for updates because the service is not running." You may have to restart your computer. "Control via msconfig reveals that he is ticked as"running ".

    I run Microsoft Fixit has several times. It is said he has "solved" the problem, but it did not work. Of course there is a corrupted somewhere file that needs to be replaced.

    Please don't say no "update for Win 7" or "Reinstall Windows" because it's not just going to happen.

    Thanks in advance,

    Hello

    1. you remember to make changes to the computer before this problem?

    2. what anti-virus software is installed on your computer?

    Follow these methods.

    Method 1: Anti-virus software may conflict with Windows Update.  You can temporary disable them and check the issue.

    Disable the antivirus software

    http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

     

    Method 2: How to reset the Windows Update components?
     http://support.Microsoft.com/kb/971058
    Important: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:
    http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

     

    Method 3:  If the methods above do not help, I suggest you delete the edb.log file and check if that helps.

    Follow these steps:

    a. click the Start button, click computer.

    b. now, go to this site: C:\windows\softwaredistribution\datastore\logs\edb.log

    c. delete the log file, and then restart the computer and check the issue.

    Well, it's going to be a long Chronicle, but in the end, the problem has been resolved. Please bear with me:

    Running the program MS Fixit in the past without success, I tried to run the update after you temporarily disable AVG, my program AV. no joy.

    I then ran CC Cleaner to get rid of some of 'dead weight '. I even used its registry cleaning option (which included saves).

    At that point, I did some 'household', & began to defragment my HD with Defraggler. But since it seems to take forever, I went to My Defrag, who finished the job much quicker.

    Although I tried to delete the edb.log file using method 3, I kept getting a message system which was unable to complete this action because the file has been opened in another program.  In the end, I was able to delete the file, but fact directly through Explorer. There also seems to be a sort of small file edb.log, indicating that it was a "recovered" version I deleted that one as well.

    At this point, I ran MS Fixit, who States that the Windows Update components needed to be fixed and proceeded to do so again. Because he had allegedly "fixed" my Updater in the past, I was not holding much hope that this time would be any different. So, after that what he has done, I was pleasantly surprised, I might actually start updating!

    However, the update message that a new version would be dl before I could go any further. So I did it.

    When the new version is started, it ran for about 10 minutes, coming with about 50 updates. According to flush out those who were of no use to me, finally I had dl and installed all relevant updates. And now, the update seems to work fine.

    Once again, my apologies for the long answer. But I wanted to tell the whole story, as I did not quite plan of RajithR.

    Thank you!

  • Can't get updates for Windows, "Windows Update cannot currently check for updates, because the service is not running." You may need. "" Restart your computer.

    When I try to install the updates I receive the message "Windows Update cannot currently check for updates, because the service is not running."  You may need. "" Restart your computer,   It does not also. check me the update history

    Hello

    1. you made any hardware or software changes the computer recently?

    2. What is the number of update?

    3. do you get this message for all the updates?

    Follow these methods and check if that helps:

    Method 1:

    Step 1.

    Unplug all external devices, restart the computer, and then try to install updates.

    Step 2:

    I suggest that you follow the steps mentioned and try to start the Windows update service.

    Check if the following services are running.

    (a) Background Intelligent Transfer Service

    (b) cryptographic Service

    (c) Windows Update

    (d) Windows Installer

    a. Click Start, type "services.msc" (without the quotes) and press ENTER.

    b. double-click the service name in the Services list.

    c. under the general tab, next to startup type, make sure that automatic is selected.

    d. If the service is not already running, under Service status, click Start and then click OK.

    e. once the services are started and defined as running, try to install the updates and check.

    Method 2.

    You can follow the steps in this article: http://support.microsoft.com/kb/2509997

    Warning check disk.

    Important: All by performing the check disk on the hard drive if bad sectors are found then check disk try to repair this area, all available data on this sector can be lost.

    Registry warning

    To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    322756 (http://support.microsoft.com/kb/322756/)

    How to back up and restore the registry in Windows

    See also: the problems with installing updates

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

  • Windows can't check for updates, update history lists all updates but updates installed tells me that I have no updates installed.

    Hi, I use Win Vista Ultimate 32-bit sp1.  I have KIS2009, A Squared Anti Malware, MalwareBytes Anti Malware installed.  All showing my system is clean.  I ran MSRT analysis to light, and he pointed out that my system is clean also.

    The problem
    When I connect, I get a balloon in the notification area telling me that "windows cannot check for updates.  Opening of update of Windows and do it to check a windows update updates it just go and research without results.  It justs keep checking, but I get no error.  Lists history of update Windows Defender updates the last today, 06/09/09.  All updates prior to this are Windows Defender until 28/04/09.  At this time I have installed 15 updates, including some Office updates.  Click on installed updates and finally I said that there is no update at all?:

    What I tried
    I disabled my firewall and tried again.  No luck :(

    Tried a point files, but apparently I don't have?  I should have, but there is none there.  Install Win7 RC on a different partition, would this have wiped my restore points? I remember Vista made this for XP, but assumed that this would have been resolved with Win7.

    I tried to install Win Vista sp2 but unfortunately, I installed the Russian language (don't know why I, I was annoyed a day) but the sp2 download in five languages and Russian is not one of them :(

    So I tried to do a search on it.  Came across various inscription mention deletion of registry keys.  Only problem is that I have not mentioned keys.  Some keys were supposed to be in the components of HKLM, sorry can't remember the others.

    Find this site, I tried the FIX tool, reset Windows Update.  He ran not aggressive and he made the restoration, request for permission to UAC thingy, then the progress bar moves to the right and nothing else happens.  Restarted exciting tried and the same thing happens.  Been sitting there for more than two hours and no results.

    I checked services.msc.  I have BITS began, was automatic but have updated the manual according to the instructions contained in the ' automatic updates can be turned off "at the top of the forum.  Update of Windows, The Windows event log and Software Licensing Service are all set to automatic, and running.

    Windows Update log shows the following:

    2009-06-09 19:09:25:462 1520 1318 Agent warning: has no rule Installed, updateId = {B02D2701-EFE6-4CC3-A434-FFD9B029F750}.100, hr = 80070002
    2009-06-09 19:10:34:647 1520 1318 Agent warning: is not Installable rule, updateId = {B02D2701-EFE6-4CC3-A434-FFD9B029F750}.100, hr = 80070002
    2009-06-09 19:12:56:989 1520 1318 Agent warning: has no rule Installed, updateId = {1884967F-0853-44CD-8247-4AE9E97E3803}.100, hr = 80070002
    2009-06-09 19:14:10:241 1520 1318 Agent warning: is not Installable rule, updateId = {1884967F-0853-44CD-8247-4AE9E97E3803}.100, hr = 80070002
    2009-06-09 19:16:29:371 1520 1318 Agent warning: has no rule Installed, updateId = {835AEBB1-9A4E-44CD-9415-0BF0744378D0}.100, hr = 80070002
    2009-06-09 19:17:34:769 1520 1318 Agent warning: is not Installable rule, updateId = {835AEBB1-9A4E-44CD-9415-0BF0744378D0}.100, hr = 80070002
    2009-06-09 19:19:53:027 1520 1318 Agent warning: is not Installed, updateId = {1A3A237B-486A-4965-A5D1-999416F40191} rule.102, hr = 80070002
    2009-06-09 19:21:03:898 1520 1318 Agent warning: is not Installable rule, updateId = {1A3A237B-486A-4965-A5D1-999416F40191}.102, hr = 80070002
    2009-06-09 19:23:17:820 1520 1318 Agent warning: has no rule Installed, updateId = {152709D3-D663-4C46-B8C6-31498E11692E}.103, hr = 80070002
    2009-06-09 19:24:26:158 1520 1318 Agent warning: is not Installable rule, updateId = {152709D3-D663-4C46-B8C6-31498E11692E}.103, hr = 80070002
    2009-06-09 19:26:43:400 1520 1318 Agent warning: has no rule Installed, updateId = {DA83283A-4A36-43CB-A7DD-717885E03373}.100, hr = 80070002
    2009-06-09 19:27:56:013 1520 1318 Agent warning: is not Installable rule, updateId = {DA83283A-4A36-43CB-A7DD-717885E03373}.100, hr = 80070002
    2009-06-09 19:30:11:756 1520 1318 Agent warning: has no rule Installed, updateId = {8893E665-1514-4A23-B6EB-E45376B12610}.101, hr = 80070002
    2009-06-09 19:31:14:801 1520 1318 Agent warning: is not Installable rule, updateId = {8893E665-1514-4A23-B6EB-E45376B12610}.101, hr = 80070002
    2009-06-09 19:33:33:793 1520 1318 Agent warning: has no rule Installed, updateId = {C0A06671-C3EC-4A02-B22C-9395A802548A}.100, hr = 80070002
    2009-06-09 19:34:40:576 1520 1318 Agent warning: is not Installable rule, updateId = {C0A06671-C3EC-4A02-B22C-9395A802548A}.100, hr = 80070002
    2009-06-09 19:36:52:233 1520 1318 Agent warning: has no rule Installed, updateId = {462BC0AA-53AB-4DE0-AA12-6A6BA13F946C}.100, hr = 80070002
    2009-06-09 19:37:58:933 1520 1318 Agent warning: is not Installable rule, updateId = {462BC0AA-53AB-4DE0-AA12-6A6BA13F946C}.100, hr = 80070002
    2009-06-09 19:40:04:534 1520 1318 Agent warning: has no rule Installed, updateId = {DE040314-4AF9-44A1-A08E-B36E0F350CE2}.100, hr = 80070002
    2009-06-09 19:41:09:853 1520 1318 Agent warning: is not Installable rule, updateId = {DE040314-4AF9-44A1-A08E-B36E0F350CE2}.100, hr = 80070002
    2009-06-09 19:43:18:343 1520 1318 Agent warning: has no rule Installed, updateId = {313C8158-B0D7-41E8-A95E-06CACF808DC9}.101, hr = 80070002
    2009-06-09 19:44:22:693 1520 1318 Agent warning: is not Installable rule, updateId = {313C8158-B0D7-41E8-A95E-06CACF808DC9}.101, hr = 80070002
    2009-06-09 19:46:38:698 1520 1318 Agent warning: has no rule Installed, updateId = {736D69E8-AE0A-43F3-AB81-684A76DFCB76}.101, hr = 80070002
    2009-06-09 19:47:50:519 1520 1318 Agent warning: is not Installable rule, updateId = {736D69E8-AE0A-43F3-AB81-684A76DFCB76}.101, hr = 80070002
    2009-06-09 19:50:03:582 1520 1318 Agent warning: has no rule Installed, updateId = {936F0B44-C846-40BA-9FC9-D710759708CD}.101, hr = 80070002
    2009-06-09 19:52:01:785 1520 1318 Agent warning: is not Installed, updateId = {F200C6C7-A178-4DF7-B491-12E8D4D3AD52} rule.102, hr = 80070002
    2009-06-09 19:52:58:214 1520 1318 Agent warning: is not Installable rule, updateId = {F200C6C7-A178-4DF7-B491-12E8D4D3AD52}.102, hr = 80070002
    2009-06-09 19:54:54:313 1520 1318 Agent warning: has no rule Installed, updateId = {0CFBE648-D8B4-495E-8671-73981EA7185A}.101, hr = 80070002
    2009-06-09 19:55:54:479 1520 1318 Agent warning: is not Installable rule, updateId = {0CFBE648-D8B4-495E-8671-73981EA7185A}.101, hr = 80070002
    2009-06-09 19:57:48:021 1520 1318 Agent warning: has no rule Installed, updateId = {7E3F49B2-DE7E-4296-BA5B-F989FCD368B4}.100, hr = 80070002
    2009-06-09 19:58:47:831 1520 1318 Agent warning: is not Installable rule, updateId = {7E3F49B2-DE7E-4296-BA5B-F989FCD368B4}.100, hr = 80070002
    2009-06-09 20:00:52:678 1520 1318 Agent warning: has no rule Installed, updateId = {511942F6-A887-414F-938C-860FFDD8E0BE}.101, hr = 80070002
    2009-06-09 20:01:55:245 1520 1318 Agent warning: is not Installable rule, updateId = {511942F6-A887-414F-938C-860FFDD8E0BE}.101, hr = 80070002
    2009-06-09 20:03:53:470 1520 1318 Agent warning: has no rule Installed, updateId = {6B7CD081-8091-438F-A74E-0C7140CDF258}.101, hr = 80070002
    2009-06-09 20:04:51:247 1520 1318 Agent warning: is not Installable rule, updateId = {6B7CD081-8091-438F-A74E-0C7140CDF258}.101, hr = 80070002
    2009-06-09 20:06:49:001 1520 1318 Agent warning: has no rule Installed, updateId = {5550D892-A28D-433F-B6E0-2F1E191ABDC9}.100, hr = 80070002
    2009-06-09 20:07:50:869 1520 1318 Agent warning: is not Installable rule, updateId = {5550D892-A28D-433F-B6E0-2F1E191ABDC9}.100, hr = 80070002
    2009-06-09 20:09:47:511 1520 1318 Agent warning: has no rule Installed, updateId = {5823AA12-8424-4D21-8DAD-6DA4A75B20E7}.100, hr = 80070002
    2009-06-09 20:10:42:362 1520 1318 Agent warning: is not Installable rule, updateId = {5823AA12-8424-4D21-8DAD-6DA4A75B20E7}.100, hr = 80070002
    2009-06-09 20:12:41:491 1520 1318 Agent warning: has no rule Installed, updateId = {658F3DA6-E37A-4678-984A-6965D84928F6}.100, hr = 80070002
    2009-06-09 20:13:44:961 1520 1318 Agent warning: is not Installable rule, updateId = {658F3DA6-E37A-4678-984A-6965D84928F6}.100, hr = 80070002
    2009-06-09 20:15:43:481 1520 1318 Agent warning: has no rule Installed, updateId = {74B4A904-58C1-423C-B12F-F6C8499BB431}.100, hr = 80070002
    2009-06-09 20:16:42:445 1520 1318 Agent warning: is not Installable rule, updateId = {74B4A904-58C1-423C-B12F-F6C8499BB431}.100, hr = 80070002
    2009-06-09 20:18:41:246 1520 1318 Agent warning: has no rule Installed, updateId = {A88F5458-4936-4859-B60D-97E42F169964}.100, hr = 80070002
    2009-06-09 20:19:40:228 1520 1318 Agent warning: is not Installable rule, updateId = {A88F5458-4936-4859-B60D-97E42F169964}.100, hr = 80070002
    2009-06-09 20:21:33:489 1520 1318 Agent warning: has no rule Installed, updateId = {D760D61F-1684-4B14-A93F-DC76B285E90F}.101, hr = 80070002
    2009-06-09 20:22:32:517 1520 1318 Agent warning: is not Installable rule, updateId = {D760D61F-1684-4B14-A93F-DC76B285E90F}.101, hr = 80070002
    2009-06-09 20:24:32:922 1520 1318 Agent warning: is not Installed, updateId = {7B09DEC4-4EEB-4778-A9B8-695B1FDD8D5B} rule.102, hr = 80070002
    2009-06-09 20:25:34:578 1520 1318 Agent warning: is not Installable rule, updateId = {7B09DEC4-4EEB-4778-A9B8-695B1FDD8D5B}.102, hr = 80070002
    2009-06-09 20:27:42:707 1520 1318 Agent warning: has no rule Installed, updateId = {B034622F-57C7-42C9-A7FB-ED3037128B14}.101, hr = 80070002
    2009-06-09 20:28:38:864 1520 1318 Agent warning: is not Installable rule, updateId = {B034622F-57C7-42C9-A7FB-ED3037128B14}.101, hr = 80070002
    2009-06-09 1520 173 20:30:15:301 c to THE trigger to THE detection via API DetectNow
    2009-06-09 1520 173 c. 20:30:15:301 to THE will make the current sensing end detection
    2009-06-09 20:30:44:091 1520 1318 Agent warning: has no rule Installed, updateId = {08E30185-E7CE-4D1B-950C-F8A8A405B0F3}.101, hr = 80070002
    2009-06-09 20:31:41:476 1520 1318 Agent warning: is not Installable rule, updateId = {08E30185-E7CE-4D1B-950C-F8A8A405B0F3}.101, hr = 80070002
    2009-06-09 20:33:41:376 1520 1318 Agent warning: has no rule Installed, updateId = {3EDF9508-B8FE-4ACD-9B59-135D503F2B85}.100, hr = 80070002
    2009-06-09 20:34:36:095 1520 1318 Agent warning: is not Installable rule, updateId = {3EDF9508-B8FE-4ACD-9B59-135D503F2B85}.100, hr = 80070002
    2009-06-09 20:36:38:753 1520 1318 Agent warning: has no rule Installed, updateId = {CD5D1875-5AB6-4437-83A3-E74BEFED8256}.104, hr = 80070002
    2009-06-09 20:37:40:916 1520 1318 Agent warning: is not Installable rule, updateId = {CD5D1875-5AB6-4437-83A3-E74BEFED8256}.104, hr = 80070002
    2009-06-09 20:39:41:279 1520 1318 Agent warning: has no rule Installed, updateId = {2C5B37D4-6912-4D00-B005-ECE69EA8F5BF}.101, hr = 80070002
    2009-06-09 20:40:40:934 1520 1318 Agent warning: is not Installable rule, updateId = {2C5B37D4-6912-4D00-B005-ECE69EA8F5BF}.101, hr = 80070002

    Don't understand any of this.

    Any notice received with gratitude.

    Martin,
    Thanks for your help so far.  I hope you don't mind but today how that spending (hard day @ work) I think I'll leave the installation of repair until tomorrow.  More that likely the disc would have burst in the player, causing a sort of spike power was so my motherboard.  So I think I'll just relax tonight and I hope tomorrow is a day better.  Hope you have a good.

    See you soon

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    Windows can't check for updates, error code 800FFFF.

    I tried some of the recommendations varied on this site, but so far without success.

    If I just wipe my computer, and then start reinstalling everything from below upwards, will that solve the problem?  I know it sounds drastic, but I'm willing to do, and hopefully learn something in the process.

    I'm not computer specific read and write... so it would take me hours, wading through all the different corrections before as I find one that works.  That's why I'm considering a reformat.

    I checked for malware and repeatedly tried to system update readiness tool.

    Any thoughts?

    Some information on my system:

    OS: Vista Edition Home Premium
    Version: 6.0.6002 Service Pack 2 Build 6002
    Model: Inspiron 1525
    System type: X 86-based PC
    Processor: Intel Core 2 DUO CPU
    The version of the BIOS/date: Dell Inc. A16, 16/10/2008
    SMBIOS Version 2.4

    Hello Jason.

    I suggest you try the following:
     
    close and exit all the open documents or windows program you have open.
     
    Open Internet Explorer (only!) go to http://support.microsoft.com/kb/923737 
    [ignore the warnings of DO NOT APPLY and the section will APPLY to] & run the difficulty.
     
    Note => for best results, check the option to remove personal settings.
     
    NEXT
    1. open Internet Explorer (only!) to http://support.microsoft.com/kb/910336 [ignore the title & symptoms].
     
    1B. make disappear/close the pop-up window "automated troubleshooting! -then...
     
    c. 1, without taking into account any warnings similar, or '' not recommended '' run difficulty he 50202 in DEFAULT mode (if on a race later you still have the same failure, then repeat the above & select aggressive mode).

    2. closing of the session and restart the cool system & then run manually check the updates in Windows Update, etc, etc...
    When you get to Windows Update, a custom scan updates. Take (accept) those marked critical or Important.
     
    If it has updates Silverlight or Net Framework, select not them and leave it for one pass later.
    Those that are marked as "optional" decline.
     
    Have infinite patience so that it scans and it's work.
     
    When you are prompted to restart Windows, please do. Allow it to restart.

    If you still have a failure and you just did a Fix - IT in the default mode, date back to 1 a/1 c and now this time make the default mode AND aggressive mode (both) and retry Windows Update again

    Note: Running aggressive mode difficulty he 50202 will result in a loss of the history of the update but will not affect the actual installed updates.

  • Windows Update stuck at "checking for updates... "(Windows 7)

    No matter what I do, I can't get this thing to work.

    Let me start by saying, what operating system (Windows 7 Professional 6.1.7601 "Service Pack 1, Build 7601") is something that I had through my college (Dreamspark). This copy is enabled and works well so far.

    However, I tried to reinstall my Adobe applications, and he says that I can not install it because of a Windows update that I did not.

    Of course, I go to Windows Update and let it run.

    I let it run for hours, almost all night and day. It's just constantly "checking for updates... "scene and will never progress.

    I checked the newspaper and I get recurring errors with the prefix '0 x 8024... '. ».

    I did research on the error codes that are matched with the prefix said, and Microsoft took me to the "Diagnostic tool for Windows Update". I have let it run, then select it to troubleshoot Windows Update issues.

    It 'fixed' "questions," except one: "recent updates installation problems: don't not fixed."

    Large.

    I tried to run Windows Update again for a few hours, but nothing helped. He is always looking for updates even while I'm typing this.

    Can someone else offer suggestions? It's infuriating.

    Nope.

    1. to "Set Up Windows" select "Ask Me later".

    http://www.kodyaz.com/images/articles/Windows7-installation-RC/35.PNG

    2. install KB3020369.

    3. install KB3172605.

    Best regards, VZ

  • Verification of updates on Windows 7 just yet to check for updates

    This just started happening a few weeks ago.  Whenever I go to Windows Update, it shows that the red shield with the x in the middle and said: updates available for your computer.

    When I click on check for updates, it never ends.  He's sitting there for hours to 'check updates'.

    I have an internet connection and can get to the sites Web and e-mail very well so it's not the question.  I ran sfc/scannow and has nothing found.

    Switch your windows update setting to never check the updates temporarily

    Restart the machine

    Then you download this from your download folder run from there.

    https://TechNet.Microsoft.com/library/security/MS16-039?f=255&MSPPError=-2147217396

    Download the x 86 for 32-bit or x 64 for 64-bit

    Install it and restart when prompted too after he did a search of stand-alone for updates that should not

    take too long, it took all of 5 seconds, '' If '' windows update settings are turned on forever check

    updates before running from the downloads folder.

    Once it installs and restarts

    You can reset your updates affecting everything you had before default =...

    Then check the updates manually.

    I think that the solution came from Softpedia and Joel_CS posted on this thread,

    http://News.Softpedia.com/news/Windows-Update-hanging-when-downloading-April-12-patches-502886.shtml

    You must scroll down for Joel SC post threads, it is the last answer on this page,

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-update/Windows-Update-hangs/dbd539c3-bfc6-42DF-a6ff-0e55ef7938eb?page=6

  • My computer stops responding when checking for updates (Windows 8 tp 8.1)

    My computer is running windows 8 and it stops responding when checking for updates.  I want to update 8.1 so I can then upgrade to windows 10.

    I get the error message is below.

    WindowsUpdate_8007041D OR WindowsUpdate_dt000

    Any help will be greatly appreciated.

    IMPORTANT! -Online support for Windows 8 ended Tuesday, January 12, 2016.

    If Windows 8.1 is not installed by February 9, 2016 (or even earlier), the computer will NOT provide for new updates, or the free update for Windows 10.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Assuming Win8 64-bit...

    Please answer each of the following [admittedly tedious] diagnostic questions in a list numbered corresponding type in your very next answer, preferably without quote this message:

    1. when (date about) have you buy the computer?

    1B. the computer came with preinstalled Win8, did you do a clean install of Win8 or have you upgraded (e.g., Win7) computer for Win8?

    2. What is the full name of your application or the third currently installed antivirus security suite (i.e., not Windows Defender!), if any, and when (date about) is your subscription current expires?

    3. what applications third-party a-squared (that is, not Windows Defender!) are installed, if any?  What third-party firewall, if any?

    4A give Norton or McAfee application ALREADY installed on the computer since you bought it?

    5. do you have a free trial Norton, or a test of free McAfee [a] come preinstalled on the computer When you bought it? (No matter if you have never used or activated).

    6a. is KB3124275, KB3124001, KB3121918, KB3109560, KB3110329, KB3121461, or KB3121212 listed in installed updates (not updated story)? [1]

    6B. what the KB2917499 or the KB2871389?

    7. What number of Update Version & KB are displayed in the second line of text using IE10 | [Alt + H + A] tab. for example, Updated Version: 10.0.54 (KB1231231) ?

    8. is Adobe Flash Player v20.0.0.272 [sic] installed? TEST HERE USING INTERNET EXPLORER or EDGE ONLY! -online http://www.adobe.com/software/flash/about/

    Example of the box Version information on this page

    (do not take into account any notice "outdated" red; ignore the table below the box for Version information)

    9 is Firefox (version 44.0 or superior) or Google Chrome (version 48.0.2564.97 or higher) or another alternative browser installed?

    10. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Registry Booster; McAfee QuickClean. AVG PC TuneUp. Norton Registry Cleaner; PCTools optimizer; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. Registry cleaner CCleaner component)?

    =====================================================
    [1] Control Panel | Programs and features. See installed updates (in the left menu)

  • How to replace "apply downloaded update now" with "Check for Updates" in the menu help when the update fails because the downloaded update files are missing but the "Ready to install update" window keeps appearing?

    Question

    I have another type of problem with Firefox

    Description

    Window "Ready to Install" Firefox "Software Update" appeared. The folder "C:\Program Files\Mozilla Firefox\updates\0" contained the files update.mar, update.status and update.version. Each of the 3 files have been deleted. The next time that Firefox has been started, no update occurred because update files were missing. In the Menu bar, clicking Help showed in the menu drop-down that "apply downloaded update now" was always on the list. By clicking on "Apply downloaded update now" open "Software Update" window "Ready to install update", so that Firefox still considers that the update files exist, but they do not. In the window "Software Update", by clicking on "Restart Firefox" restart of Firefox, but once again it there's no update, and remains "apply downloaded update now" on the Help menu. How can "Apply downloaded update now" be replaced by "Check for Updates" so the update files can be downloaded?

    Version of Firefox

    3.6.3

    Operating system

    Windows XP

    User Agent

    Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; RV:1.9.2.3) Gecko/20100401 Firefox/3.6.3

    Plugins installed

    • npmnqmp - 989898989877
    • NP-mswmp
    • Adobe PDF plugin for Firefox and Netscape "9.3.2.
    • Default plugin
    • Foxit Reader plugin for Firefox and Netscape
    • Shockwave Flash 10.0 r45
    • Version 1.0.3 copyright 1996-2009 The VideoLAN Teamhttp: / /www.videolan.org/

    You can manually reset the software update feature by closing Firefox and remove the file "updates" (which seems you have done) and the two files "active - update.xml" and "updates.xml" - these are in the installation (C:\Program Files\Mozilla Firefox) directory or in the profile folder (C:\Documents and Settings\nom_utilisateur\Application Data\Mozilla\Firefox\Profiles\something.default).

    If it does not, see our KB article How to resolve the failure of the update of Firefox update error message - the section of 'last resort' can be useful, or or read this article from MozillaZine KB, software update.

    Please let us know how the above work, and if we can be of further assistance.

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