I got a new pc and traded in my old drive hard and now my entirely, correctly, licensed Adobe Acrobat Pro XI does not - he thinks that it is a trial version.

This has been an incredibly frustrating experience.  You have a new PC and instead to install everything from scratch, just swapped hard drives (the equipment was sufficiently similar to make it work).  When I started Adobe Pro XI, which worked fine on my old PC, it came as a test for DC (?), a version without a license... but it has been duly authorized, fully functional on the same hard drive on my old PC.

Help... I just need to work.

I tried calling Adobe... but it's impossible to find a support number to call - frustrating!

Thanks for any help / advice you can provide.

Hi mrfmon,

Please uninstall using this cleanup Download Adobe Reader and Acrobat tool - Adobe Labs tool & reinstall it using this link Download Adobe Acrobat products. Standard, Pro | DC, XI, X. Serialize using the serial key.

Let me know if you are still having a problem.

Kind regards

Nicos

Tags: Acrobat

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