I had to pay for adobe lightroom for may 2015.  Yet, I have to install the software because I knew I was getting a computer.  Now I have a computer and it's not even give me the option to download the software.  What should I do?

Paid for the software of adobe lightroom since last May.  Just got a new computer and it is not giving me the option to download without paying again for her.  It's showing my payment history, and what I have... just does not give me the option to download... Please help!

Download & install instructions https://forums.adobe.com/thread/2003339 can help

-includes a link to access a page to download the Adobe programs if you do not have a disk or drive

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-you will need to enter your original serial number during the installation for non-Cloud programs

- or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

Some general information for a subscription of cloud

Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

.

Your subscription to cloud shows correctly on your account page?

If you have more than one email, you will be sure that you use the right Adobe ID?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

.

If Yes

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

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