I had to reinstall the operating system after that Itried to restore my files for the backup that I had already taken in an external drive, the problem is tha files are empty?

When I am trying to restore my file that I can't reach them, in some cases I can read the name of the file such as the name of a singer, but when I tried to open the file is empty, he said. This happens with my contact and all my media. I lose my stuff.

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Hi Hector.

1. what version of Windows operating system is installed on your computer?

2. you use software to perform the system backup and restore?

3 is the issue limited to any particular file?

First of all, I suggest you click with the right button on the backup files and check the size of the file in the Properties window.

Try to copy and paste the files to the computer and check if you are able to access the files.

You can also check if the folders are hidden. If the folders are hidden, so you can view folders and check if you are able to access the data.

1. press the ALT key on the keyboard in any Windows Explorer window to display the toolbar.
2. click on tools, then Options of folders, and then on the view tab.
3. then choose "show files and folders". After clicking OK, they appear with the other files.

Hope that the information provided is useful.

Tags: Windows

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