I have 12 EP on laptop that is now replaced by a new one.  He cannot find download for even for the new laptop.

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  > «Computer brand new...» I need help for step by step easy. »

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  1 does the problem occur when you click the icon of the exe file or any application shortcut icon as well?
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  You can re-register Windows Installer and check if this helps-
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  Kind regards

  DP - K