I have a computer running VISTA. The CD-ROM/DVD-rom does not work and can not read the CD of the program that I placed in it.

It won't read a DVD.  It will not read ANY CD or DVD.  I tried 12 different CD/DVD.  This isn't an upgrade to Vista; the computer came "made for Vista" with Vista installed on it.  I had added Nero.  I removed Nero.  I did all the updates. I have not released the driver and reinstalled.  He claims to have the latest driver software, but it won't work.  The computer can see the CD/DVD, but he calls it a 'CDROM '.  It is not the case.  It is a DVD/Cd-RW with Labelflash.

I did everything suggested that past discussions.  I ran FIXIT program that claims that the drive works properly.  It is not the case.

I tried to get various programs to recognize.  They cannot see the installed media.

I uninstalled iTunes.

Please do not give me the answer of cut-and - paste stock; It does not work.

Please tell me what to do to make Vista see the media inserted in the CD/DVD-RW drive.

Thank you.

Hello

Well, if you have tried all the usual bugs try this:

Make a Restore Point:

How to create a Vista System Restore Point
http://www.Vistax64.com/tutorials/76332-system-restore-point-create.html

How to make a Vista system restore
http://www.Vistax64.com/tutorials/76905-System-Restore-how.html
------------------------------------------------

Then go to right click on UNINSTALL - - CD/DVD - Device Manager CHECK THE DRIVERS to REMOVE and
continue.

Reset.

Occasionally, install an upgrade or a re - install will fix the problem and of course the drive or other hardware issues
could be at stake.

=====================================

Here's the answer, just in case there is something you don't have, and I start up and down.

Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
This will refresh the default driver stack. Even if the reader does not appear to continue below.

Then, work your way through these - don't forget the drive might be bad, could be a loose cable
or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.Microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.

Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

===========================================

You can try an In-Place Upgrade (hopefully save programs and data) or a repair installation (if all goes well
saves the data, and you need to reinstall the programs). Be sure to do a good backup or three.

You can use another DVD that are not protected but you will need to copy you have the product key.

On-site upgrade
http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

If nothing works, you can make a repair facility that must save the data but you will need to
Reinstall the programs. This also requires correct Vista disks especially for OEM versions. You will be
need to know your product Code.

This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

How to perform a repair for Vista Installation
http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

I hope this helps.
Rob - bicycle - Mark Twain said it is good.

Tags: Windows

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