I have a HP LJ5550dn, which has a 13.01.00 error, paper jam in Tray 1.

Currently I have this error continues even on stop and turn it back on. I cleaned and replaced all the wheels. image extracted ball out and cleaned all the dust in and around the unit. I got out of the fuser and cleaned all around him. I took out the cleaned tiroir2. There are no paper jams paper stuck anywhere. It does not go far enough so that there is a paper jam. We did a cold reboot and still has the error. The machine is networked but jams even when we select config page.

What happens is when someone prints on the printer drawer 2 or 3, the unit displays usually is the removal of tray 2 or 3 and then the error is a jam in Tray 1 (Manual power). We found that if Tray 1 has paper in it, so there's no error. However it will be only then remove from Tray 1 and not tray.

Any help would be appreciated.

I hope I have this in the right place now.

The solution, it's the paper sensor. It was dislodged, once we cut down in place the printer worked like new.

Tags: HP Printers

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