I have a HP Photosmart 5520.It won't scan or print from my PC.

The printer still works with my Ipad.I has a new Antivirus system installed recently. Could be the problem?

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Hello GymBunny,

Welcome to the HP Support forums.  I understand that you are unable to print from your computer to your Photosmart 5520 and you suspect that your new installed antivirus software can be the cause of the problem.

Yes, it would be possible that the newly installed antivirus software is the culprit. I've included the document print jobs are stuck in the print queue for you to follow. You need to choose your operating system.  Please make sure that you follow the step where he asks the download and installation of HP Print and Scan for Windows doctor, it will help you to narrow down what the question is.

Tags: HP Printers

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