I have a HP Photosmart 5520.It won't scan or print from my PC.

The printer still works with my Ipad.I has a new Antivirus system installed recently. Could be the problem?


Hello GymBunny,

Welcome to the HP Support forums.  I understand that you are unable to print from your computer to your Photosmart 5520 and you suspect that your new installed antivirus software can be the cause of the problem.

Yes, it would be possible that the newly installed antivirus software is the culprit. I've included the document print jobs are stuck in the print queue for you to follow. You need to choose your operating system.  Please make sure that you follow the step where he asks the download and installation of HP Print and Scan for Windows doctor, it will help you to narrow down what the question is.

Tags: HP Printers

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    Welcome to the HP Forum.

    You must install the full features software for your printer: Printer Wizard (the new name for the Solution Center) is installed as part of the installation of the printer software.

    General instructions to install the printer software

    • Open drivers HP & downloads
    • Enter your printer model information
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    • Enter your operating system from the menu drop-down
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    The files will probably save in the "folder"downloads. "

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    •         Look at the bottom half of the main Web page for your printer for helpful videos help with the installation of the printer software!
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    • Once the initial installation is complete and functional, check / install category - updated

    There is valuable information about the Web site, including Manual, pages How-to's , Troubleshooting and SOLUTIONS section and alerts and notifications for your printer.  Be sure to take a comprehensive look at what's available.  To bookmark the page.

    Click on the Thumbs-Up Kudos to testify and say thank you.

    Although I strive to reflect best practices of HP, I do not work for HP.

    When the answer is a good patch or solution to your Question, click accept as Solution !

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