I have a laptop HP with a fingerprint reader and it does not work on Firefox, but it works on internet explore. Why is this? I always use Firefox and would like my scanner to work with her. Thank you.

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• I need a driver/files mouhid.sys, my mouse support does not work. Please thank you!

  I need a driver/files mouhid.sys, my mouse support does not work.  Please thank you!

  Hmm, a strange thing to have disappeared.  Do you have a virus or checked for malware scanner?

  The mouhid.sys file is supposed to be in % systemroot%\system32\drivers.  You pouvez find a copy of it in % systemroot%\dllcache.  If it's not in... \drivers and is in... \dllcache, recopy the... \drivers.  (You may need to do this in Mode safe.)

  Except for the above bit of luck, there are several ways to recover.

  1. use msconfig:

  Get your installation CD or locate a copy online
  Since an administrator account, run msconfig ( -R, msconfig)
  When "msconfig" opens, select the "Général" tab and click on the button "expand file...". »
  (This will open the window to "Develop a Source of Installation file")

  Enter 'mouhid.sys' in "file to restore:
  Enter the path to the DRIVER. CAB file in the \i386 on your installation media directory.
  (or browse to...)
  Enter "c:\windows\system32\drivers" in the "save in:" entry.
  Click "expand".
  'mouhid.sys' is now where never told you develop to...

  2 use the utility auditor of system files (SFC) to check the missing files and restore them if necessary.
  You will again need your installation media and, if you have installed the Service Packs, the CD-ROM for
  the latest Service Pack, you have installed.

  From an administrator account, type: -R, sfc/scannow

  SFC calls for, first of all, your installation media, and then later the service pack CD-ROM.  If SFC wants to replace the files, leave.  If the SFC rejects your Service Pack CD-ROM, read the KB900910 Microsoft Knowledge base article.  Note that this article applies to SP2, but is also applicable to the SP3.  Just use your common sense and use SP3 where the article refers to SP2.

  If you don't have a CD-ROM Service Pack 3, or order it (U.S. / Canada , Europe, Africa , Asia or South America ) from Microsoft or download the ISO (here ) and burn it.  Be sure to Select the appropriate language if you download ISO.  Note, I recommend that you install Service Pack 3 on a CD-ROM, rather than through Windows Update so that youpouvez use SFC with success!

  Please, vote if it is useful!  Please, click on Mark as answer if that answers your question.

• I have a laptop hp envy dv7 - 3723cl, the simple pass does not work

  My simple pass does not work. I have check the biometric device, the software is up-to-date, and it gives me an error code 19.

  On my installed programs I do not see the simple pass program is no longer.  How can I get the correct software to reinstall?

  Help, please

  Hi @GStefanakis ,

  Welcome to the HP Forums!

  It's a great place to find answers and information!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  I was unable to locate specific information about a desire dv7 - 3723 cl.

  How can I find my model number or product number?

  Here is a link on technet.microsoft.com that can help.   Code 19: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged

  You can try a system restore to a date well known.  Using Microsoft System Restore (Windows 8)

  If the above did not help, I uninstall and reinstall the software Simplepass.  Using the Recovery Manager to restore the software and drivers (Windows 8)

  I hope this helps!

  

• HP Envy M6 1125dx running Windows 8.1 and my fingerprint reader/single pass does not work

  Hello

  I'm not able to use my finger print reader/single pass, now that I've downloaded windows 8.1

  Read a few other questions and difficulties people exercise but were not able to always operate.

  I have a HP Envy M6 1125dx

  00179 60246-20486-AA0EM

  64-bit Intel Core i5

  Running Windows 8.1

  Thank you

  Hi Ricksd,

  Welcome to the HP Forum.

  If you still have an old driver Validity Sensor in your system, you may need to upgrade to one that supports 8.1:

  sp58869 validity sensor V4.4.234.0 Win8

  If you still use an older version of the HP SimplePass software, you may need to upgrade the program.

  If you have recently upgraded to 8.1 Windows, make sure that all of your Windows updates are up-to-date.

  If everything is already at the level of the correct version, then you can get away with just reset the drivers:

  • Close all your programs and shut down your computer
  • Unplug everything (little unifying for the keyboard / mouse external can stay)
  • Perform the Hard Reset for your laptop
  • Start the computer and connect

  If the Hard Reset does not help,

  so check out this guide for advice on how to relax program in order:

  Simple Instructions for upgrade HP SimplePass

  Click on the thumbs-up Bravo !

  It's a nice way of saying 'Thank you' for help.

  While I strive to reflect best practices of HP, I do not work for HP.

  Dragon Tip: Export your SimplePass Webcards!

• How to access a hard drive belonging to another computer, I have a bunch of hard drives and before you format it to use it again, I would like to see what is their. Thank you maldog

  How to access a hard drive belonging to another computer, I have a bunch of hard drives and before you format it to use it again, I would like to see what is their. Thank you maldog

  The easiest way is to use a USB to SATA or IDE USB adapter. (most of the adapters offer both).

  Here is an example
  http://www.Newegg.com/product/product.aspx?item=N82E16812232002

• I want to buy adobe where I can save and print in PDF format, also check out files, editing files etc... I also want to have photoshop when I can make nice ads and brochures.  Which plan is for me? Thank you.

  I want to buy adobe where I can save and print in PDF format, also check out files, editing files etc... I also want to have photoshop when I can make nice ads and brochures.  Which plan is for me? Thank you.

  Hi mirelas80826977,

  As you search for the Acrobat application and two Photoshop then either you can go for separate program Adobe Document Cloud programs and CC photography

  or go for the Creative individual cloud program

  View all rates and details here:

  Plans and prices. Adobe Acrobat DC

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  Thank you

  Abhishek

• I have Adobe Creative Suite 5 Master Collection. Activation code does not work?

  I have Adobe Creative Suite 5 Master Collection. Activation code does not work when I install it on my Macbook. It installed properly on my Windows PC, however.

  I thought the serial numbers for specific version CS5... Mac - GOLD - Windows, not both

  You sure have a serial number which is good for both?

• I need help. I updated Adobe cc and now my photoshop does not work. Here is the error message:

  ' I need help. I updated Adobe cc and now my photoshop does not work. Here is the error message:

  
  

  Problem event name: APPCRASH

  Application name: Photoshop.exe

  Application version: 16.0.0.88

  Application timestamp: 55681d 39

  The default module name: StackHash_76b2

  The default module version: 0.0.0.0

  The default module timestamp: 00000000

  Exception code: c0000005

  Exception offset: 0000000000000006

  The system version: 6.1.7601.2.1.0.768.3

  Locale identifier: 3084

  Information extra No. 1: 76 b 2

  Information extra No. 2: 76b2e5a7b24373bbe6f47563f13e47b1

  Information extra No. 3: 51ff

  Information extra No. 4: 51ff68a42cf4d2164e10e22e1f794f34

  
  

  Hi Oscar,.

  Please see the thread below:

  Photoshop CC 2015 crashing?

  You can also check: 2015 release of Photoshop CC: FAQ

  Kind regards

  Sheena

• I created a Web site and it is actually connected live. My login is working locally, but it does not work online. Could you please help me?

  I created a Web site and it is actually connected live. My login is working locally, but it does not work online. Could you please help me?

  Hi Hervé Joseph,

  Your question is more complex than what is generally answered in the Microsoft Answers forums. Appropriate in the MSDN Internet Explorer development Forums.

  Please post your question in the MSDN Internet Explorer development Forums

• I just installed windows 7 ultimate 64-bit on my laptop dell inspiron 1501. Now the scrolling does not work on my touchpad. Any ideas.

  I just installed windows 7 ultimate 64-bit on my laptop dell inspiron 1501. Now the scrolling does not work on my touchpad. Any ideas.

  Try the web site of Dell for Win 7 drivers. There may be some here. If it does not exist, you might have to wait until the public release before Dell post...   Mike Hall MVP - Windows Experience http://msmvps.com/blogs/mikehall/

• Read out loud does not work on protected PDF

  Read out loud does not work on protected PDF

  The document is protected by word ("password protection"). There are two kinds of passwords with a PDF file.

  1. a password to open. This should be used to open the file. The file could have the safety limits.

  2. a password control. This is necessary to change the limits of security.

  If this file has no password open, but it has a password of control. Without it, "accessibility ay cibteby enabled: no authorized (e)" previous lire.

• I try to install my cs6 online ot. It is said that my code was bought, but I took it out of one of my laptops to download on it. It still does not work. Help, please

  I try to install my cs6 online ot. It is said that my code was bought, but I took it out of one of my laptops to download on it. It still does not work. Help, please

  Quickly find your serial number

  Download the CS6 products

  Activation & deactivation help

  Mylenium

• Suddenly, IncrediMail does not work properly. When you click on an email that internet Explorer tried to open

  Original title: corruption of the probably the key ".htm" registry is damaged or missing

  Suddenly, IncrediMail does not work properly.  I click on the message and get nowhere.  It seems that it is trying to go to IE and can not find the web page.  I searched everywhere on the internet and saw where others had the same problem, but I can't find the fix.  One person suggested it be referred to Microsoft as a "failed to open local html file with IE' problem."  I guess maybe that's a problem with the registry, but do not know how to fix it.

  I can not even do a system restore or reinstall the IncrediMail program.

  For assistance please ask for help in the IncrediMail Forum

  IncrediMail Support Portal:
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  Directly in contact with the IncrediMail support team, click here

  Cordially,

• I have a hp photosmart c7250 all-in-one wireless radio does not work

  I have a HP Photosmart C7250 all-in-one and the Wireless does not work.  When I try to go through the wireless configuration wizard, the test report shows the following - 'the wireless radio does not work.  Contact HP support.  Can you help me?

  We will reset the printer.  Turn the power off, hold it # and 6 keys all on again.  Go to Configuration > network > wireless network Test later to see if it worked.

• Pavilion laptop g6-2200 CTO. Downloader driver AMD does not work

  I have a Pavilion laptop g6-2200 CTO provided with Windows 8, I've upgraded to Windows 8.1.

  I had a problem with the interface of the software for my HP OfficeJet 4500 All in One Wireless G510n-z which, when I tried to solve this problem, brought several others.

  This led to my "reset" and going back to 8. I tried to reinstall 8.1 and had issues with this OS again, so reset again and right now, I'm still on Windows 8 because I'm afraid to go back to 8.1 when 8 seems to work fine... until now.

  I posted a few questions on this web site and got a few good reviews... but... I was told I had to upgrade the drivers for the different parts of this computer AND programs, I installed.

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  Sorry for the involved explanation but I worked on the overall situation for like a month now and I'm frustrated. Thanks to all those who can help you.

  Get the number of the Service tag on the bottom of the laptop (can be under the battery) of your product how do I find my product number or model number once you have the info, use the button at the top of this page titled 'Support', then click on "Download drivers" in the menu. Enter your product number. After you enter the PN, click "Go". On the next page, use the drop-down menu to select your operating system, click Next. A list will populate with the drivers/software.

• Laptop Acer Aspire 5742Z-4685. Right-clicking does not work

  I introduce myself first, I'm 70 years old, a qualified electronic former Tech at the time we could not dianose componnet level for repairs. That's some 50 years ago, when "Transistors" were the most recent thing and the best around because the slices of bread, I kept my hand in all these years now, I generally pick up or buy laptops more elders or trays of office and repair install them a decent OS used XP but now finally agreed win 7 and use more.  Once started properly I sell them to local poor people in my area for what I have in them, and sometimes even give one to someone in need.  Just my way hopefully help someone at school and maybe have a better chance in life.

  The right click button does not work on the mouse pad, as well as a usb mouse. I used Acer to factory restore disks to restore it to out of box state. Same question. If you use the control panel to switch the buttons then the only thing that happens is the cursor move no click at all.  Also after a period of rental time computer warm up suddenly the cursor works, but even the left click will not work it will highlight the icon but not allow you to click on it. I wonder is the only solution to replace the motherboard as it seems to be a worse problem of heat.  Any help would be greatly appreciated.  And before I forget, Yes, I replaced the drivers a couple of both clean install so

  RichardDaigle66,

  Looks like you did everything I thought and much more. He makes it sound like a problem with the hardware at this stage and would require the replacement of the motherboard. Looks like that the southbridge is not working properly.