I have a license of an image, but it opens as a completely different picture. How can I get the one I paid for?

I have a license of an image that takes the form of Illustrator. When I open it in Illustrator, he opens a completely different picture. It is not one I have a license that appeared as the image. How can I get what I paid for.

In fact, I spoke with a representative of Adobe by phone. They determined that something was wrong with the picture and gave me a new license to get another. Thank you, though.

Tags: Adobe Stock

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