I have a Logitech M315 keyboard and bought a new mouse Logitech M325 compatible. I cannot now typing on the keyboard, but I can scroll with the mouse.

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• "due to an unidentified problem, windows cannot display windows firewall settings" fixed but still can not visit some sites and the laptop now turns off the coast on me. What should I do?

  I have an Apire one laptop with Windows xp service pace 3. I had to restore it to factory about 3 years ago. Some time after that the sound system began to slow and the Synaptics mouse stop working properly. I can move the pointer, but the left click does not work. It works in safe mode but not in normal windows. I used the Acer eRecovery for correct, but it did not work. I tried to download the driver for the mouse on the internet, but some how it could stop the download. I gave up at tring to fix. Some time in late March or early April, I couldn't access internet and after 22:30. I ran the diagnosis that is provided by internet explore and he said that the HTTP and HTTPS worked but the FTP did not work. AVG later told me my firewall is disabled and there was the possibility to reactivate it and I did. After internet explore stop allowing you to enter certain sites that I wanted to enter, I ran the Diagnostics again and he told me that a firewall client has been the cause of the problem. I tried to control my firewall setting, but had that "due to a problem not identified, windows cannot display the firewall settings". I thought AVG was the problem, so I have unintalled then he returned and attempted to access the firewall but got the same message. I typed in Google MySapce and found this site. I followed a few directions given to others in the thread started by joecarpenter33 and discovered that my firewall has been deleted and Base filtering engine has been deleted also. I downloaded and ran Malwarebytes ANti-Malware and SUPERAntiSpyware Free Edition and tdsskiller. MBAM has found a Trojan. The results of the analysis is less to:

  Malwarebytes Anti-Malware (Trial) 1.75.0.1300
  www.Malwarebytes.org

  Database version: v2013.04.10.14

  Windows XP Service Pack 3 x 86 NTFS (secure/setting network Mode)
  Internet Explorer 8.0.6001.18702
  Ziadie Berry: BERRY-LAPTOP [Director]

  Protection: disabled

  10/04/2013-17:44:54
  MBAM-log-2013-04-10 (17-44-54) .txt

  Scan type: quick scan
  Analyze the options enabled: memory | Startup | Registry | File system | Heuristic or Extra | Heuristics/Shuriken | PUPPY | PUM
  Analyze the options disabled: P2P
  Objects scanned: 271656
  Time elapsed: 43 minute (s), 42 second (s)

  The process of memory detected: 0
  (No malicious items detected)

  Modules of memory detected: 0
  (No malicious items detected)

  The registry keys detected: 0
  (No malicious items detected)

  The registry values detected: 0
  (No malicious items detected)

  Registry data items detected: 0
  (No malicious items detected)

  Files detected: 0
  (No malicious items detected)

  Files detected: 1
  C:\RECYCLER\S-1-5-21-4674304-3331980883-3375822000-500\$7832f44fdd2ba165f6ea01bec7f363fd\n (Trojan.0Access)-> quarantined and deleted successfully.

  (end)

  Malwarebytes Anti-Malware (Trial) 1.75.0.1300
  www.Malwarebytes.org

  Database version: v2013.04.10.14

  Windows XP Service Pack 3 x 86 NTFS
  Internet Explorer 8.0.6001.18702
  Ziadie Berry: BERRY-LAPTOP [Director]

  Protection: enabled

  10/04/2013 23:43:49
  MBAM-log-2013-04-10 (23-43-49) .txt

  Scan type: quick scan
  Analyze the options enabled: memory | Startup | Registry | File system | Heuristic or Extra | Heuristics/Shuriken | PUPPY | PUM
  Analyze the options disabled: P2P
  Objects scanned: 269636
  Elapsed time: 49 minute (s), 41 second (s)

  The process of memory detected: 0
  (No malicious items detected)

  Modules of memory detected: 0
  (No malicious items detected)

  The registry keys detected: 0
  (No malicious items detected)

  The registry values detected: 0
  (No malicious items detected)

  Registry data items detected: 0
  (No malicious items detected)

  Files detected: 0
  (No malicious items detected)

  Files detected: 1
  C:\WINDOWS\assembly\GAC\Desktop.ini (Rootkit.0access)-> quarantined and deleted successfully.

  (end)

  I ran the Diagnostics today after Internet explore and my other browsers stop allowing me to internet access. That's what came back:

  Diagnosis of last run time: 17/04/13 17:48:14 WinSock Diagnostic
  WinSock status

  attmpting error information to validate the Winsock base providers: 2
  error not all entries could be found in the basic services provider winsock catalog. A reboot is required.
  user redirection of information in support of the appeal

  Diagnosis of network adapter
  Network location detection

  Info to help home Internet connection
  Identification of network adapter

  Info network connection: name = Local, peripheral network connection = Realtek RTL8102E Family PCI - E Fast Ethernet NIC, MediaType = LAN, type = LAN
  Info network connection: name = wireless, peripheral network connection = Atheros AR5007EG Wireless Network Adapter, MediaType = LAN, type = Wireless
  Info both Ethernet connections and wireless available, ask the user for selection
  required user input action: select network connection
  Info Wireless connection selected
  State of the network adapter

  Info network connection status: connected

  HTTP, HTTPS, FTP Diagnostic
  HTTP, HTTPS, FTP connectivity

  WARN HTTPS: error 12029 connecting to www.microsoft.com: a connection with the server could not be established
  warn HTTP: error 12029 connecting to www.microsoft.com: a connection with the server could not be established
  warn HTTP: error 12029 connecting to www.hotmail.com: a connection with the server could not be established
  WARN HTTPS: error 12029 connecting to www.passport.net: a connection with the server could not be established
  WARN FTP (passive): error 12029 connecting to FTP.Microsoft.com: a connection with the server could not be established
  WARN FTP (active): error 12029 connecting to FTP.Microsoft.com: a connection with the server could not be established
  error could not make an HTTP connection.
  error could not make an HTTPS connection.
  error could not make an FTP connection.
   
  Still, he remains connected to the wirelesss connection, but won't let me access the internet. Right now I use a proxy to help, but access to the sites are limited.

  I used the tweaking software and my firewall is back but, I have yet to visit some sites and the laptop now turns off by itself.

  Hello

  Follow these methods.

  Method 1.

  Start the computer in safe mode with network and run a full scan of computer viruses.

  To start the computer in safe mode: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

  Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

  Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  Method 2.

  If the steps above do not help, then try to scan the computer using Windows defender in offline mode and check if that helps.

  Search for spyware and other potentially unwanted software: http://windows.microsoft.com/en-US/windows7/Scan-for-spyware-and-other-potentially-unwanted-software

  What is Windows Defender Offline? : http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  Method 3.

  You can create a new user account and check. Once the new user account works fine, then copy the data from the old user account for the user account.

  How to copy data from a user profile damaged to a new profile in Windows XP: http://support.microsoft.com/kb/811151

  Let us know if you need assistance with any windows problem. We will be happy to help you.

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  Responded to your other thread.