I have a nettalk duo and I can not calls to the outside through an arris 16db modom

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  When find you what is causing your problems, please let us know. It might help others who have the same problem.

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  [IMG] http://i1297.photobucket.com/albums/ag35/Louis_Evangelista/5_zpsa869a056.jpg [line]

  Hello

  Thanks for posting your question in the Microsoft Community.

  Of the question above, all files in the external hard drive is changes to shortcuts. I'll be happy to help you on this question.

  I imagine the inconvenience that you are experiencing. We are here to help and guide you in the right direction.

  Method 1: I suggest you to run the fixit and see if the problem still occurs.

  Diagnose and repair Windows files and folders problems automatically
  http://support.Microsoft.com/mats/windows_file_and_folder_diag/

  Method 2: I suggest you run virus scan online by using the Microsoft safety scanner.

  How to remove a computer virus?
  http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus
  
  Note: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article: back up the registry in Windows 7
  Note: when you perform online virus scanyou will lose some data which are affected by the virus. Microsoft is not responsible for the loss of this data.

  Get back to us and let us know the State of the question, I'll be happy to help you. We, at tender Microsoft to excellence.