Similar Questions

• I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  How does this relate to the features of Windows Update?

  See...

  How to contact MSN customer service
      http://support.Microsoft.com/kb/940784

• I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  HI wjleshe,

  I checked your account using the email address you use here in the forums, but I don't see any order history. May register with a different email address? Or you sign up via the player mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have the time of your order. And, you should contact the app store, if there is a problem with your subscription.

  Best,

  Sara

• Profile does not show that I have a paid subscription. Need to download programs and does not give me the option of.

  Profile does not show that I have a paid subscription. Need to download programs and does not give me the option of.

  If your cloud subscription does not appear on your account page, https://accounts.adobe.com/ , and then click Plans & products at the top, you need to contact Adobe for support hours

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I currently have version 3.6 and I keep going on the site and download the latest version (7.01). Installation works perfectly, but when I run Firefox, it is always the version 3.6. I tried this about 5 times and nothing works.

  As the question said, Firefox updates not even when I download and install the updates. It works perfectly, but it is simply not up to date. I was stuck with 3.6. whenever I run the browser after a successful installation.

  Your string UserAgent in Firefox is probably messed up by another program you have installed.
  
  http://en.Wikipedia.org/wiki/USER_AGENT

  type of topic: config in the URL bar and press ENTER.
  
  If you see the warning, you can confirm that you want to access this page.
  
  Filter = general.useragent.
  
  Right click the preferences that are "BOLD", a line at a time, select reset.
  
  Then restart Firefox

• I recently tried to open a new pdf file using an existing program Acrobat Reader and it changed the extensions of all programs and .pdf desktop icons, making them unusable.  I uninstalled Reader and extensions have been fixed.  But when I installed the dr

  I recently tried to open a new pdf file using an existing program Acrobat Reader and it changed the extensions of all programs and .pdf desktop icons, making them unusable.  I uninstalled Reader and extensions have been fixed.  But when I installed the drive again - the latest version (DC) it happened again.  How can I fix it?  I am on Windows 7

  Hi donaldm78047015,

  Try the solution mentioned in this KB doc. https://helpx.Adobe.com/Acrobat/KB/application-file-icons-change-Acrobat.html

  Kind regards

  Nicos

• I have a paid subscription to cloud creative Illustrator and photshop. I had to make a computer reset due to windows 10 and now when I connect it says start trial?

  I have a paid subscription to cloud creative Illustrator and photshop. I had to make a computer reset due to windows 10 and now when I connect it says start trial?

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• software creation cloud says I do not have a license, but I have a paid subscription

  my creative software says cloud my free trial has expired, but I have a paid subscription.

  When I start Photoshop for example, he asked me if I want to test the app or if I want to turn on, but when I click on activate, he said: "no subscription detected."

  Help?
  

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• My finished test of Lightroom I paid my subscription, but when I open the app it asks a registration number?

  My finished test of Lightroom I paid my subscription, but when I open the app it requires a registration number that I seem to be?

  Hi I worked it out - the problem is in fact that I had to remove the trial version of the app, I downloaded and re - download through the creative application of cloud - then he does not have a serial number. Thank you very much.

• I bought a year subscription, but when I want to install it, it says that I don't have a subscription?

  I bought a year subscription, but when I want to install it, it says that I don't have a subscription?

  Are you sure that you are connected with correct Id Adobe Creative Cloud? Please check: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• software creation says cloud my free trial has expired, but I have a paid subscription

  software says creative cloud my free trial has expired, but I have a paid subscription !

  What should I do?

  Hi Matthew,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I have a paid subscription of CC, but it keeps returning all the apps in the "trial" versions

  I have a paid subscription of CC, but on one two computers, it keeps returning all the apps to 'trial' often to 0 days versions. How do the versions "paid / activated ' stick?

  Hi C marwa,

  Please check the help below document:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• I downloaded Acrobat Pro and paying by monthly subscription, but when I open a document I always get a window with a message 27 days remaining in your trial period. How to get rid of this message?

  I downloaded Acrobat Pro and paying by monthly subscription, but when I open a document I always get a window with a message 27 days remaining in your trial period. How to get rid of this message?

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• I have an active subscription, but get the message "subscription expired".  I can't start my apps.  Help, please!

  My membership shows as active, but I cannot go beyond this error - I have tried to uninstall everything and reinstall - nothing seems to work.

  Hi Adam,.

  Please check the help below document:

  'Renew your membership' window appears when you launch a creative cloud application

  You can also see the thread below where this issue has been addressed:

  software creation says cloud my free trial has expired, but I have a paid subscription

  Kind regards

  Sheena

• A subscription but when try to activate the hearing is 'no subscription found' for this adobeID

  A subscription but when try to activate the hearing is 'no subscription found' for this adobeID

  Hi Tonym16124306,

  Please do not forget that you have use the same Adobe ID (email address) while signing the creative cloud application.

  You can also check: Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Let us know if that helps.