I have a plan with adobe photoshop and lightroom.  The lightroom works fine, but I can't get the photoshop to run.  I have to go back to an old copy of photoshop to do the work.  All thoughts

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  This is my first attempt in the Adobe community. I hope I'm doing this correctly.

  Please send me an email to [email protected] If you can answer my question.

  I'll paste it again here. Thank you! John

  QUESTION:

  Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.

  My question is: can I put the $40 more (purchase price of $119.99 in combination) to buy the 13 elements of Photoshop? Or do I have to pay the price of $79.99 (yet) to buy the 13 elements of Photoshop?

  There is no option to upgrade on the website of the $40 more purchase price (which would be equivalent to the original price of combination $119.99) after I bought the first 13 items only ($79.99).

  gt40john

  This isn't Adobe. Instead essentially a user to user forum.

  Suppose you bought the items 13 as a download from Adobe first.

  Adobe sells more than 13 Photoshop or Premiere elements 13 elements. He sells only the latest version now (v14).

  If you bought the first 13 elements download Adobe over the last 30 days, you should be able to request a return/refund from Adobe. I do not know how he would deal with an Exchange because it sells more than 13 - May 14 deal might be involved? Just in case you are eligible, Contact Customer Care

  And, if you bought elsewhere (from an authorized dealer), you are governed by the policy of return/refund/exchange of the authorized dealer, not Adobe direct.

  But if you are not within 30 days of the purchase, you'll probably eventually find a dealer authorized to buy Photoshop elements 13, although it is still available.

  Many scenarios here, but you should have business with Adobe on this if it goes back to the purchase of Adobe. If this isn't a direct purchase from Adobe, your fate is up to the dealer.

  RTA

  Add on... Please don't include contact information in your messages to avoid unwanted nuisance to your contact information.

  A moderator may delete such information once it is noticed by a moderator.

• Hello, we want to know if we can change our creative cloud for the only diet plan (for Adobe Photoshop and Illustrator, only), because when we read it, we but that we can only take one of them. Thanks in advance.

  Hello, we want to know if we can change our creative cloud for the only diet plan (for Adobe Photoshop and Illustrator, only), because when we read it, we but that we can only take one of them. Thanks in advance.

  Yes, you can change your plan.

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  Please contact support by calling/chat for cancellation requests and billing queries:

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  * Be sure to stay connected with your Adobe ID before accessing the link above *.

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• How can I remove or simply cancel my 1 year plan were adobe photoshop, I pay months 19.35, but I have no need of this plan?

  Hello!

  How can I remove or simply cancel my 1 year plan were adobe photoshop, I pay months 19.35, but I have no need of this plan?

  Sorry to hear that, you can check this link: return, cancel or change an Adobe order