I have a printer all-in-one HP Photosmart 5520, running Windows 7 on an Acer netbook.
I have had this printer for 8 or 9 months and have been printing with this 3 or 4 times a week. I changed the cartridges twice. My black cratridge began printing sporatically and I replaced it with a new cartridge. (it was almost empty)
Now, nothing will be printed in black. I ran the cleaning cycle twice on the new cartridge without success. I returned to my dealer and purchase of all new cartridges (black, cyan, magenta and yellow) and installed all 4 carts and print a test page. All colours printed correctly... but not black! I printed again the diagnosis Page print twice and printing clean cycle twice without success.
Does anyone have and suggestions? The unit is still under warranty.
Thanks for any help.
Geoffb
Hi Geoff, I would recommend that you contact HP support by phone immediately. It is possible that you need a replacement for the printer.
Please let me know how you go
Thanks, Ciara
Phone numbers
http://welcome.HP.com/country/us/en/wwcontact_us.html
Tags: HP Printers
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