I have a printer all-in-One of 4315. The HP screen comes up when the paper loaded.

When I try to scan a document into my 4315 all-in-one printer, the HP page no longer appear.

Hi billt69,

Thanks for the reply.  We need to restart your digital imaging monitor service.  The service may have been disabled during troubleshooting for the virus.  Please see the steps below. Let me know how it goes.

1. open MSConfig (run-MSConfig(type this in box)-entry)

2. click on the Startup tab

3 How to start find HP digital imaging - this may vary slightly due to the age of the software can tell digital imaging HP cue or something similar.  Make sure that under manufacturer Hewlett-Packard is listed

4. next to HP digital imaging select (check) the box of

5. click on apply

6. click on ok

7. it should ask a reboot

or activate the normal if selective startup is selected-NOTE: this will start all programs in normal startup, some may be unnecessary

1. open MSConfig

2. under the general tab

3. Select normal startup

4. click on apply

5. click on ok

6. it should ask a reboot

After restarting, try to scan

I hope this helps!

Tags: HP Printers

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