I have a problem loading Illustrator CS4 on a second computer (laptop). It does not recognize the number, saying: it is not valid. [was: ochre]

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  If your friend tried to reinstall Windows by using the defined gateway recovery disc (and this is the best way) and this recovery fails, the laptop has hardware problems. Disassemble laptops is a fickle business at best and while it sounds like the hardware problems started before your friend did this, it may have put the nails in the coffin of the laptop to take apart.

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