I have a problem with access to Dell's Support page.

Original title: I need steps

Problems, find the info in support. Reference Dell. Com

I need appropriate measures.
Thanks, GregCY

Thank you, Stanley Zhang

I clicked on the support link you provided.

Entered my serial number: obtained a list of associated items: drivers, etc. However, I wasn't able to get a response to this type of hard drive I have. I would like to learn how to use the support of dell for the next issues, as well. I took a little earlier you advise offered and has been a success with the method of the BIOS.

Thanks, GregCY

How can I get a direct answer from support.dell.com?

You don't want to watch the pilots to figure out what your hard drive (this isn't an SSD - I'd be willing to bet money on it - not with this laptop model) but the configuration on the Dell web page tab.  Or the Device Manager on the local computer (which is easier - Let's go in this way.)
 
Right-click on the "Computer" icon on your desktop and choose 'manage '.  When that opens, make it look like your screen (in terms of what is shown) so like this:

As you can - highlighting the "Device Manager" on the left side and expanding the "hard drives" on the right.

Now - once this is done, you must write all found under "Drives" and post it here.

Tags: Windows

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