I have a problem with my HP Pavilion DV7-4047ea.

About a week or two ago I accidentally dropped my phone.  Now, when I start it, it happens to the Windows screen but then just a blank screen and nothing else happens.  I ordered HP recovery discs that do not help with it.

I changed the boot order so that the disk drive will be first analyzed.  Unfortunately, it seems that a blue screen appears, as if it starts the recovery procedure, but nothing else happens.

I did the memory and disk test hard (when you press ESC at startup) and it is said that there is a failure with the hard drive.  As far as I know that it is still under warranty.

Nice to wander if I could do something to fix it or if I need to contact HP. Is there a way to talk about HP outside phone calls. I have anxiety over talking on the phone.

There is also support e-mail and chat available. Please see the link below for contact information

http://WWW8.HP.com/us/en/HP-information/summary/WW-contact-us.html

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