I have a subscription to CC Photoshop and Lightroom. I bought a new Apple MacBook Pro last week. I had Adobe shadow my computer to download both programs on my computer. Downloads succeeded, but now my problem is that nothing has been transferred?

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• I have blocked the entry of "Photoshop and Lightroom.

  PC computer with Windows 7 operating system.

  As this forum is in English only, language I don't speak, not the translation with Google. I apologize for bad expressions.

  I have blocked the entry of "Photoshop and Lightroom" and I get a sign that says "renew your membership". The same has been done in a timely, is contained in the files of my account 'Adobe Store & APAC LATAM' both the renovation, as charged by Adobe.

  I tried to enter the chat and I have displayed permanently, for two weeks, which is closed, impossible to communicate by telephone. The clock is ticking and I'm paying for a service that does not pay me Adobe and has blocked all ways to contact and make a claim.

  Today, wanting to give a solution to the problem, I uninstalled PS and LT, while trying to download the program, "I upgraded my account," I did a new subscription, but I do not download programs. What can I do?

  You can also try:

  If the applications in the creative cloud display 'Trial' or 'Buy now' in front of them or when you start a creative Application of Cloud like CC Photoshop or Indesign CC it comes up with a pop up to 'Renew your membership', please see:

  Creative Cloud applications unexpectedly back in trial mode

  https://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html

• Hi all! I have a 3 out of 5, and I just bought the new goal of 100-400 L IS II.

  Hi all!  I have a 5 d Mark III, and I just bought the new goal of 100-400L IS II.  I have an EF 2 x III Extender, and I can't get the auto focus lens when using the Extender.  Can someone help me with this?

  Using an Extender X 2 double your minimum opening.  The opening of the 100-400 is 4, 5-5, 6, so if you double it is 9-11.  The maximum of 5 d 3 can autofocus is f/8, and I think that it is only the point central (and with the firmware?  I don't remember).

  Long story short, no AF with the 2 X.   With 1.4 x center point should work.

• I have a subscription to creative cloud.  I just bought a new computer.  How can I download it to the new computer?

  I have a subscription to creative cloud.  I just bought a new computer.  How can I download it to the new computer?

  If you have already installed the software CC before, you simply repeat the same process for the new machine.

  Download/install the desktop application, connect and install applications subscription.

  Cloud creation help / download, install, update or uninstall applications

  https://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Cloud creation help / Creative Cloud to desktop

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Cloud creation help / sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Cloud creation help / install, update or uninstall applications

  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Install creative Cloud applications

  http://TV.Adobe.com/watch/CS6-creative-cloud-feature-tour-for-video/installing-desktop-app s-of-creative-cloud.

• Hi, I bought a new Apple MacBook Air yesterday of FNAC in Geneva, and when I got it home I couldn't go beyond the black bar. In the end, I got a white circle with a slash and a black screen. Please tell us what to do. Thank you.

  Hi, I bought a new Apple MacBook Air yesterday of FNAC in Geneva, and when I got it home I couldn't go beyond the black bar. In the end, I got a white circle with a slash and a black screen. Please tell us what to do. Thank you.

  Bring her back. It's new, it's at the shop for sorting or replace it, not you to try to fix it.

• I have creative cloud for Photo (Photoshop and Lightroom) and I pay every month. I have everything installed and everything works except that when I run applications, Adobe Application Manager keeps asking me to register. I never had no serial number for

  When I started my monthly plan for creative cloud for Photo (Photoshop and Lightroom), never got a serial number for these applications. How can register them?

  Creative cloud do not need a serial number. or activation code it will use your Adobe ID on which you bought the creative cloud composition. Where the purchase of the CC is full no problem billing can

  If you need to sign in with your Adobe ID and password to activate the composition of the cloud.

  Disconnect & reconnect the CC desktop application.

  In case it is not signing in successfully, please try the following:

  I do not know what operating system, you work on so I give you a few steps windows and MAC:

  Windows:

  In windows 7 go to the following location:

  / Windows/system32/drivers/etc

  1. find the file "hosts".

  2. open it with Notepad

  3. check if you have any input for Adobe

  4 remove the entries and try again to launch any product of CC

  Mac:

  1. click on 'Go' and navigate to/private/etc

  2. open the 'hosts' file and departure for all entries for Adobe.com

  3 remove the entries and save the file

  4. try to launch again any product of CC

  You can consult:

  http://helpx.Adobe.com/creative-cloud/KB/CCM-prompt-serial-number.html

  http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

  Please let us know if it worked.

• New Apple MacBook Pro. Contrast of black and white not as sharp as the previous MacBook Pro. How please

  Not as strong black and white contrast on my new Macbook Pro retina adjustment last version of El Capitan. The black color is certainly lower than in my previous MacBook Pro. The contrasts are not as sharp and the screen has a grayish tint which I'm having a difficult time of adjustment. It is not my eyes. Any tips? Thank you. WillyG

  Did you try System Preferences > display > color and CALIBRATE?

  

  Ciao.

• I recently had to restore my computer to original settings, now it tells me that my windows avtivation key is invaled what can do

  I need to know how I can activate my soundcards validation when it keeps telling me it is invalid

  I need to know how I can activate my soundcards validation when it keeps telling me it is invalid

  Won't product key
  1. activation by phone
  http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

  Pay attention to step 2: how to do a phone Activation.
  Note: If the activation service will inform you that it was
  unsuccessful and cannot help with activation, thenSTAY ON THE LINE and your
  call will be transferred to an operator of activation that will help you
  activate your copy of Vista.

  2 here is a response from Keith, Microsoft Support,
  Moderator, on this subject.
  Date: April 29. 2010
  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_install/Windows-is-showing-as-not-genuine/6efea9fd-70a9-4530-88c8-93fd7b2d5484

  3. how to activate Windows Vista
  http://support.Microsoft.com/kb/940315

• I am owner of a macbook pro, last week it was slow, freezing, and when I open finder files (documents, downloads, etc.) do not appear on the sidebar in the Finder? Why is - this happened out of nowhere?

  When I open the Finder, nothing appears in the sidebar where it used to have a list of downloads, documents, pictures, movies, etc. That's gone and I don't know why?

  Do you mean that there is no sidebar at all, or that there is one but it is empty?

• I have a subscription to creative cloud and I have problems to install Pack of Preset Portochrome

  I have a subscription to creative cloud and I just bought a Pack of Preset Portochrome. I have problems to unzip the zxp. I saw on the Web page that CS6 users must use the CS6 extensions Manager to install add-ons and NOT the extensions Manager, but I can't find the CS6 Extension Manager to download. Could someone help me? I thank very you much in advance!

  @

  Hi Julio,.

  Please see the link below under the heading where to find instructions.

  https://creative.Adobe.com/addons/products/14411#.VssfP5N96gR

  You just install active sync & Creative Cloud Desktop installed.

  It will synchronize the file & instructions are as below:

  The pre-selection documents are in your downloads folder local on the C drive in ZIP file.

  1. unzip archive ZIP preset on your hard drive.

  2 copy the predefined folder (Portochrome) to your Lightroom "Develop Presets" folder:

  MAC OSX: \Library\Application Support\Adobe / Lightroom\Develop Presets

  WINDOWS XP: C:\Documents and Settings Application Data Adobe Lightroom\Develop Presets

  VISTA & WINDOWS 7-10: \AppData\Roaming\Adobe\Lightroom\Develop Presets

  3. restart Lightroom. You can find your presets on the presets in the mode Panel develop. You are ready to use!

  Thank you

  Florian

• the hard drive of my dell xps 420 has been removed nothing has been saved. my computer is now junk, or my data can be recovered? Need help real bad

  About two years ago, some so-called friends takes my computer to my home. He truned into a question of law. I finally got it back. However they took the hard drive. And I'm almost 100% sure that nothing has been saved. where should I go from here, the computer is any good? This P.C. I encrypted a $ 1000.00. What should I do?

  Hello

  You can get a new hard drive and reinstall Windows on it.

  Check with the manufacturer of system for options.

  If it will run Windows 7, which would be the best option.

  -------------------------------------------------------------------

  If they were under a court order to return the computer of course sounds like they should have to
  Return it with a drive hard and in good condition. Mybe not because I don't know any of the details.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• whenever I'm down load it starts then stops and says that it has been discontinued.

  I'm going to download FireFox, it starts, then he says that he has been interrupted. I tried for days that it just keeps telling me the same thing.

  Try this:

  • Download the installer of Firefox and save the file to the desktop
    https://www.Mozilla.org/en-us/Firefox/all/
  • Start the installation by double-clicking on the desktop icon

• Hello... I have a subscription plan on CC and notified just updates are available, so I've updated bridge CC of PS, CC2014 PS and Lightroom 5. All updates have been successful but now CC PS displays a button that says trial start. All applications say ' d

  Hello... I have a subscription plan on CC and notified just updates are available, so I've updated bridge CC of PS, CC2014 PS and Lightroom 5. All updates have been successful but now CC PS displays a button that says trial start. All applications say ' day '. I'm on a Macbook Pro running the Mavericks. All advice appreciated. Thank you

  You can go to help > disconnect... restart PS and if you see "buy this product", click that and connect.

  You can also disconnect from Creative Cloud Desktop app (gear icon > account preferences > Déconnexion restart your computer and log in.)

  Ask in the forum of creative cloud Adobe Creative Cloud

  So those who fail. You must contact the Support by chat or phone

  Contact the customer service

  Gene

• Why ask me to buy Photoshop and Lightroom when I have a creative cloud subscription

  Why ask me to buy Photoshop and Lightroom creative cloud when I have subscription. When I opened my creative cloud can I open bridge cc but Photoshop and Lightroom ask me to buy the program. My last Bill come from 26/02/2016.

  Hi Øivind,

  You can follow the article: Solve common Adobe Creative cloud activation of (log) and questions (disconnect) disabling or error messages that will help you get your fixed activation problems.

  Let us know if it works or not.

  Thank you

  Yann Arora

• I've been using Illustrator but I opened the files would go to the bottom of the page as so dirty. I check my drivers and then uninstalled the program who intend to reinstall, but now it is said that the files are already installed.

  I've been using Illustrator but I opened the files would go to the bottom of the page as so dirty. I check my drivers and then uninstalled the program who intend to reinstall, but now it is said that the files are already installed.

  No one can tell you anything without the proper system or other technical details info. If you have installation problems, start by running the cleanup tool:

  The Adobe Creative Cloud Cleaner tool allows to solve installation problems

  Mylenium