I have a subscription to Creative Cloud 3.4.1.181 from 49.99 euros per month. I can't download illustrator, photoshop and indesign DC, she tells me to buy. I need to change your subscription?
I have a subscription to Creative Cloud 3.4.1.181 from 49.99 euros per month. I can't download illustrator, photoshop and indesign DC, she tells me to buy. I need to change your subscription?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
Similar Questions
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Download yesterday the creative cloud for the first time that they offer me the trial version to be considered for Ps and Lr, but Lr tell my trial period has expired what can I do?
There is nothing easy to do on this computer, https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html
You can use the test on another computer.
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How much memory do I need on my iMac when I launch illustrator, Photoshop and InDesign
How much memory do I need on my iMac when I launch illustrator, Photoshop and InDesign
The following links will take you to pages that list the system requirements for the programs you specified. Choose whatever the version, you are concerned with and add up the numbers on the memory requirements for the worst case scenario - the recommended vs. required as well.
Photoshop - http://helpx.adobe.com/photoshop/system-requirements.html
InDesign - http://helpx.adobe.com/indesign/system-requirements.html
Illustrator - http://helpx.adobe.com/illustrator/system-requirements.html
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I am a student and I have a free subscription to adobe (who, when I go into my membership, says I have free membership of Creative Cloud) again, when I try and download the Adobe Photoshop CC 2015, it gives me an error message that my trial has expired and then heading to an error 'No subscription found' when I type in my ID. My other updates for the applications worked and they open yet Photoshop is not.
Hello
Free trials of Adobe are for 30 days by app and it's clean and not mail electronic id specific, which means that if anyone with any email used Photoshop test on your machine, then it won't work not it will show you that the trial is expired.
But if you think that this is the first trial for Photoshop has been downloaded on this machine and is not expired, please see the links below:
Adobe trial software has expired at the beginning
Please HELP in "Trial Expired" is anyway to reset my account so I can reuse them?
Let us know if that helps.
Kind regards
Bani
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Hello. I ALREADY HAVE MEMEBRSHIP for a creative cloud application. I want to improve to be full membership. first I couldn't cancel my old one. Second, I pay for the second, third, I couldn't download the indesign cc (which I need at this time because they require the serial number). I have already produced cs6. is this technical problem in adobe or what?
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Ask the serial number http://forums.adobe.com/thread/1234635 has a link to FAQ
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Hello
Explanation of would it be possible to have a pour Installer creative cloud on my MacBook (laptop) because I subscribe to creative cloud and that he was told that I could install on a second post. CC is currently installed on my iMac.
Thank you for your help in advance.
Kind regards
Hello
You may please check out the link below to download the desktop app creative cloud.
Download Adobe Creative cloud apps | Free trial of Adobe Creative Cloud
You can also see help document https://www.adobe.com/creativecloud/desktop-app.html
Let us know if this will help.
Kind regards
Sandrine
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My students bought a sub from 12 months for creative cloud, they will be not be charged again within 12 months for any new subscription will?
I think they'll at least they cancelled before Adobe their bill again for a new subscription... basically an opt-out approach to dealing.
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Hi, I have a ' free membership creative cloud. " How can I cancel this membership because I no longer need?
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html
-or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp
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I have by mistake deleated my creative program cloud the consequence is having more creative cloud in my computer. HOW can I RELOAD creative cloud.
The best would be if Adobe would send me an e-mail to click and install again, but I can not connect with any body. I need help.
Arlette
Hi Counillon,
Please check the help below document:
Using creative cloud | Download, install, update or uninstall applications
Kind regards
Sheena
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I have two accounts of creative cloud I want to consolidate
I found that I have 2 accounts of creative cloud that I need to consolidate. I would like to cancel the redundant account and any duplicate paid apps. How can I do this?
If you have purchased several perpetual licenses under different email ID then:
(A) if they are produced at retail (products are approved in adobe.com).
It can be done by a transfer of license.
(B) if they are volume license (the products are stored in licensing.adobe.com)
It can be done in 1. transfer of license, ID 2.Merge (if they are under the same name org., physical region, etc.).
If you have subscriptions can:
Subscriptions based on Email ID, they cannot be merged.
You can contact Adobe via http://helpx.adobe.com/contact.html?
Please provide details of your purchases to the contact Adobe to get answers personalized queries.
You Inbox of your private purchase details, I will let you know the options available.
Kind regards
Baudier
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I have a license of creative cloud in design and I use a no cloud of photoshop 5.5 version. I only have photoshop installed and works on both computers I know. My desktop and my laptop. When I connect to internet, I am now unable to use photoshop on my main computer. It may be that I had photoshop on an old computer that I use is no longer, but I'm not sure. How can I get this sorting? Do I know if I have an activated copy on an old computer (which has been scrapped) and get it off?
If you had Photoshop working already on the machine, then it probably isn't a problem of activation.
If you do not have to Support Adobe disable to you it must be done for all installations since each machine cannot be targeted by them.
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
This could apply: how we prevent cloud creative resume my perpetual license CS6?
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I canceled my plan creative cloud, but still make me take days of billing, but do not have access to my creative cloud products.
I can't find any subscription/order on the adobe ID associated with this profile. Could you please provide the email address in a personal message.
Kind regards
Hervé Khare
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I have 2 accounts of adobe Setup and want to merge to 1. My Behance site is a different connection/e-mail than my creative cloud. So... When I'm connected to CC, I can't see my Behance site and updated. Can you please help?
Please contact our support staff from the following link for assistance on this subject: https://helpx.adobe.com/contact.html
(be sure to connect to adobe.com with your Adobe ID first)
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I have problems to install creative cloud: he said "can't do file / Cookies: permission denied (error13).
Try the steps below
Click on Finder and then hold down command + SHIFT + G keys on your keyboard
It opens go to the window of the folder, type exactly ~/Library and click Go (be sure to opeb ~/Library no/library, there will be two library)
Then open Application Support
Right-click on the Adobe folder
Click on get info
Under sharing and permissions click the icon representing a lock and unlock
Click on the symbol and add an administrator and your user current name (if added)
Then read and write permission for the username admin, system and all the world
Then click the gear icon and select ' apply to the clos
Click on the lock icon
Try to install Creative Cloud App.
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Hello
I have the photomembership of creative cloud, but after the first month, I can't open any of the applications. It is saying that it cannot find any product on my adobe ID. Can you help me with this?
Thank you
I received help in the chat. Thank you very much
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