I have an active cloud adobe account and wish to download the app download on my iMac. I can't download a real applications. Blocked in the initial Setup screen. At best, I was able to finish the 20%.

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• I did an Adobe account and wish to cancel my purchase I bought on credit card must cancel any emergency not like adobe and you want to cancel as I do?  I am Brazilian and I made this purchase this week please help me cancel this purchase as I branch

  I did an Adobe account and wish to cancel my purchase I bought on credit card must cancel any emergency not like adobe and you want to cancel as I do?

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• I created an adobe account and I am currently trying to install creative cloud to be able to try the trial version of photoshop and lightroom, however I can get insofar as the process of checking e-mail and adobe is sending the e-mail to my nephews one em

  I created an adobe account and I am currently trying to install creative cloud in order to try the trial version of photoshop and lightroom, but I can't get insofar as the process of checking e-mail and adobe is sending the e-mail to my email from hotmail to nephews who is not associated with this account.  He used my iMac in November but I only created this adobe account this week.  His e-mail address is not linked to this account anyway... help.  I really need to try out photoshop and lightroom and do not want to buy the monthly where the same problems occurs.  Thanks in advance.

  > He used my iMac in November

  What you need to do is to get him to sign with the cloud on your computer, uninstall and clean all Adobe, then login with your account

  Disconnect the TWO accounts... Uninstall... to run vacuuming...

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -using the vacuuming after uninstalling and before reinstalling is often necessary

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  -Restart your computer... Sign in to YOUR account... Reinstall

• I have a monthly subscription to Adobe Revel. You received my payment for September 15, 2015 &amp; October 15, 2015 according to Adobe, but Revel shows that I have only a free basic account and that it was yet another payment. What is happening on h

  I have a monthly subscription to Adobe Revel. You received my payment for September 15, 2015 & October 15, 2015 according to Adobe, but Revel shows that I have only a free basic account and that it was yet another payment. What happens here? You people need get the bugs out of your cloud services. I signed up with [email protected] that the Adobe Revel server fails to allow me to login, but accounts Adobe server connects me and says I am free on my subscription to Revel. Is happening here? I canceled once on this issue! Want to lose me again, this time for good? I'm telling you guys, I buy recently bought items 13 (of course just before you've released 14) on CD-ROM, because your cloud suck the Revel program! Sincerely, [email protected] and this is the email only I use.

  I did some research and your account indeed shows you paid AND that the subscription has expired (which is false!). We experience the Adobe Store people to examine it.

  Please accept our apologies and you are good to go now. You've been comped for the year.

  Kind regards

  Glenyse

• I am Brazilian and I already have an adobe account and I need to use adobe DPS. How do I use/buy this product?

  I am Brazilian and I already have an adobe account and I need to use adobe DPS. How do I use/buy this product?

  You need a full account of DPS. A creative cloud account does not DPS.

• I have a monthly subscription to Adobe Acrobat and my credit card details are no longer valid. How can I change my billing information? I'm not 'manage my account '.

  I have a monthly subscription to Adobe Acrobat and my credit card details are no longer valid. How can I change my billing information? I'm not 'manage my account '.

  Hi Tara,

  You may wish to consult the Doc KB: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html

  Kind regards
  Rave

• My computer crashed and I had to clean and reload windows 7 Professional. How can I reload the software from Adobe. I have connected on my Adobe account, but there is no record of my purchases.

  My computer crashed and I had to clean and reload windows 7 Professional. How can I reload the software from Adobe. I have connected on my Adobe account, but there is no record of my purchases.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4|  6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I have a creative cloud free subscription and get a popup that says that there is an update of creative cloud.  Don't see a way to do the update.  Any suggestions?

  I have a creative cloud free subscription and get a popup that says that there is an update of creative cloud.  Don't see a way to do the update.  Any suggestions?  I use a HP desktop with windows 10 computer.

  If you mean there is an update of the creative cloud desktop application, uninstall your desktop app cc (uninstall the Adobe Creative Cloud desktop application) and install the most recent, https://creative.adobe.com/products/creative-cloud

• I have a new macbook pro and want to install CS3 on it. I followed all the download links. Found my serial number for my Adobe account and get up to date through the whole &amp; get this message ' put in place has encountered an error and cannot continue,

  I have a new macbook pro and want to install CS3 on it. I followed all the download links. Found my serial number for my Adobe account and get up to date through the whole & get this message ' put in place has encountered an error and cannot continue, contact adobe customer support for assistance ' all I want is for CS3 to install on my new computer so I can continue to work and do not have to spend hours working it help Please. CC is not an option, because I work in a country with no reliable unlimited internet access

  New computer means new problems of system operating with the OLD software means

  Fix possible Mac 10.10.4 (at least for Premiere Pro) https://forums.adobe.com/thread/1891705

  10.10 mac. ? sometimes has problems, often related to the 'default' permissions that need to be changed

  -solution https://forums.adobe.com/thread/1689788 of a person

• I just paid for adobe Creative cloud for the year, but I can't download anything, but the version track even if it is on the same adobe account and my payment went through?

  I just paid for adobe Creative cloud for the year, but I can't download anything, but the version track even if it is on the same adobe account and my payment went through?

  Hi Amy

  Refer to the applications Cloud Creative back in test mode after an update until 2015 for CC

  Thank you

  Varun

• Hello, I have a license CS6 and when I go to install is said that serial number is not for a product calling. Please try another I double checked my number in my adobe account and that's okay. any help?

  Hello, I have a license CS6 and when I go to install is said that serial number is not for a product calling. Please try another I double checked my number in my adobe account and that's okay. any help?

  Your CS6 is a license upgrade.  When she asks eligible version waiting for you identify the previous version that you upgraded as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• I signed my adobe account and received an email welcoming me to creative cloud

  I signed my adobe account and just got an email that welcomes me to creative cloud. I WON'T BE IN THE CREATIVE CLOUDS. Why is this happening? Why are you forcing me into the CC?

  Dave, that would simply be an informative welcome email, you are not registered for a subscription, but the free trial version.

  If you want to try it here is the link: https://helpx.adobe.com/creative-cloud/help/install-apps.html

  • Pricing plans and creative Cloud membership | Adobe Creative Cloud
  • Explorer Adobe desktop applications | Adobe Creative Cloud

  I hope this helps.

  Atul_Saini

• How can I activate an older version of Photoshop that I have loaded on my new tablet? Web activation does not work, and when I call the number, it is said that it is not longer used. In the meantime, I'm up to 13 days until it stops working due to not bei

  How can I activate an older version of Photoshop that I have loaded on my new tablet? Web activation does not work, and when I call the number, it is said that it is not longer used. Meanwhile, I'm 13 days until it stops working due to not be enabled. Help?  I really need to continue to use this product for my home business. It works very well not activated but the threat is that it will stop working in 13 days more if I don't get activated, and none of the activation methods that they list seem to work.

  You can download CS2 if you have a valid license for CS or CS2.

  And you have to follow the instructions and use the download again AND the new serial number.

• Hi, my name is Pedro, I'm of Petrópolis, Rio de Janeiro, Brasil. I did an adobe account and I buy the student creative cloud. However, none of the software are free for me. I can send her this comprooves purchase. I prefer to call

  Hi, my name is Pedro, I'm of Petrópolis, Rio de Janeiro, Brasil. I did an adobe account and I buy the student creative cloud. However, none of the software are free for me. I can send her this comprooves purchase. I prefer to call someone who represent you here, cause my English is so bad, but this isn't an alternative. I need these training software. Thank you.

  Contact adobe support by clicking on this link then "still need help" as soon as it appears, https://helpx.adobe.com/contact.html

• I buy a new mac. How to make my adobe account and my current computer applications to the new?

  I buy a new mac. How to make my adobe account and my current computer applications to the new?

  You should only install and connect on the new machine.  Your license allows you to have two functional facilities, so if you want you can keep the original as a backup.  If yu can just log out of the old machine and will release that the activation of another facility elsewhere.

  Download/install the desktop application, connect and install applications subscription.

  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html